MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page 47
Verify Software Versions
Troubleshooting Steps
4 – Troubleshooting Steps
This section provides possible solutions to problems concerning the following:
• Passport display messages
• Wayne CAT display messages
• Keypad issues
• D-Box
Dispensing devices use high voltage. A potential shock hazard exists when working on or
around a dispensing device.
For information regarding important safety and power requirements, refer to MDE-3620
POS Systems Site Preparation Manual.
WARNING
!
WARNING
!
Verify Software Versions
Before you begin the troubleshooting steps, verify if the Passport system meets the minimum
software requirements for CPC:
• V4.03 or later
• If you are using V4.03.31.05, the latest available service pack must be installed.
Communication Issues - Checklist
The following list details installation concerns that may negatively affect communication at
Passport system locations that use CPC. When troubleshooting communication issues, these
items must be investigated, in addition to following the procedures provided for specific
communication related issues.
Indoor Verification
Is the Distribution Box on the same electrical phase as the POS?
This is a Gilbarco installation requirement. If the distribution box is installed on a separate
electrical phase, then the communication from the POS to forecourt may be affected by
electrical noise.
Is the Distribution Box on the same electrical phase as the Competitive
dispensers?
This is also a Gilbarco installation requirement. If the dispensers are on a different electrical
phase when compared to the POS, there may be variances that introduce electrical noise. This
will negatively impact communication.
