Gilbarco VEEDER-ROOT Passport PA03338ABCD Installation, Start-Up And Service Manual Download Page 66 | Manualshive

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Troubleshooting Steps

Passport CPC Diagnostics

Page 62 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010

Figure 4-4: Passport with CPC Installation – Tokheim High-level Installation Diagram

To the Tokheim
DPT Field Wiring

Tokheim Dispenser
Communications

Tokheim DPT
Communications

T20636 CPC
3- Wire interface PCA

Figure 4-5: Tokheim Distribution Assembly

To Tokheim Distribution Box

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Summary of Contents for VEEDER-ROOT Passport PA03338ABCD

Page 1: ...Passport Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual MDE 4318D...

Page 2: ...6 535 726 6 546 882 6 571 151 6 571 201 6 573 884 6 574 603 6 578 145 6 618 362 6 644 360 6 681 814 6 685 089 6 690 275 6 697 705 6 704 774 6 708 797 6 710 701 6 712 101 6 721 669 6 736 313 6 741 909...

Page 3: ...nstallation 24 Unpacking Equipment 24 Returning Components 24 Basic Site Criteria 25 Physical Placement 25 Electrical Wiring Requirements 25 Installing the PA0338X00X D Box 25 Preparing the D Box 26 I...

Page 4: ...not Lit 58 Receive LED CR36 on CPC D Box Board is not Lit 58 Slow Sluggish Response to Customer Actions 58 Troubleshooting Dispenser Hub LEDs 59 Passport CPC Diagnostics 60 Appendix A CPC Frequently...

Page 5: ...ompetitors equipment Dresser Wayne Dispensers Customer Activated Terminals CATs Tokheim Domestic F8 and UDC Dispenser Payment Terminal DPT and Insight Though non Gilbarco dispensers may be installed t...

Page 6: ...n a Passport site with CPC you must report that the location uses the CPC feature Along with the site information and serial numbers inform the Gilbarco Support Center specialist of the following The...

Page 7: ...contain a dedicated isolated circuit with three 14 AWG wires 115 VAC hot neutral and ground or 230 VAC L1 L2 and ground Do not use the same electrical conduit to provide an earth ground An AC outlet...

Page 8: ...and C Pump Wayne CPC All Wayne CATs Wayne SpeedPass devices Up to six Wayne Submersible Pump Controllers SPCs Wayne Debit Security Modules DSMs Outdoor DSMs for DUKPT Encryption All Wayne electronic d...

Page 9: ...he Forecourt Installation screen consists of seven tabs which require specific site configuration information Each tab must be completed before the CPC unit is brought online Listed below are descript...

Page 10: ...On the Manager Workstation menu click Setup Forecourt Forecourt Installation The Forecourt Installation Preview Installation screen appears Figure 1 1 Forecourt Installation Preview Installation Note...

Page 11: ...e fueling position Note Supported protocols are Gilbarco Wayne and Tokheim These protocols may be mixed However the devices must be on separate loops Model Enter the model number Serial Number Enter t...

Page 12: ...0 gallons SPC Select this checkbox if this fueling position uses an SPC to activate submersible turbines 3 Click Update List to save your entries 4 Perform one of the following To add another dispense...

Page 13: ...nt terminal from the list displayed and click Change Figure 1 3 Forecourt Installation Screen Payment Terminals Tab Note Screen shown as an example only 2 After you click Change options are displayed...

Page 14: ...AT Device ID may not always be identical to the Device ID of its associated fueling position Data Control Board DCB Address If an RFID device is in use for this fueling position enter the address of t...

Page 15: ...lications may display a text entry field instead of a list or drop down list for the product name Figure 1 5 Forecourt Installation Screen Product Tab Note Screen shown as an example only 2 To set up...

Page 16: ...grade abbreviation must consist of 3 alphanumeric characters and all of them must be in uppercase For example UNL PREM MID and so on 3 To blend grades select the checkbox beside the Blended Grade fie...

Page 17: ...ank Capacity Enter the capacity of fuel for the tank this field is required Model Enter the model number for the tank Diameter Enter the diameter of the tank Product Select the product dispensed from...

Page 18: ...are typically reversed when comparing Wayne and Gilbarco fueling positions Ensure that grades are properly mapped to the appropriate Price Per Unit PPU window 1 On the Grades to Dispensers tab select...

Page 19: ...ure 1 9 Forecourt Installation Screen Tanks Tab Note Screen shown as an example only 2 Select the appropriate product assigned to each dispenser from the drop down menu Note Refer to the labeling at t...

Page 20: ...f the following If the information is incorrect click Set Up and select the appropriate tab Make the necessary corrections on the tab If all information is correct stop and restart the Passport applic...

Page 21: ...set to 34 mA JP10 installed One D Box supports eight Wayne pump loops eight dual sided dispensers for a total of 16 fueling positions and 16 Wayne CAT CRIND pairs Figure 2 1 Wayne D Box PA0338X000 Th...

Page 22: ...current loop interface and an automatic isolation circuitry between output loops The T20488 G2 Board provides four 4 channel totally 16 channels MTA connectors for field wiring The four MTA connectors...

Page 23: ...ation Distribution Board T19547 Settings for CPC Figure 2 3 Distribution Board T19547 You can connect only one dispenser to any one data loop channel The wiring length between the D Box and dispensers...

Page 24: ...eim Model 69 Box or the TED box if it is installed for the DPTs and the Model 67 Box for the dispensers One D Box supports eight Tokheim pump loops eight dual sided dispensers for a total of 16 fuelin...

Page 25: ...ur MTA connectors on this board are capable of driving 16 Tokheim RS 485 DPTs When a Tokheim site is using a TED the T20488 G2 is field wired directly to the TED The TED then communicates to the DPTs...

Page 26: ...onfiguring the 67B Box The Tokheim 67B Interface Box supports both standard RS 422 and a Tokheim proprietary interface The PA0338X001 D Box supports the Tokheim proprietary interface If a third party...

Page 27: ...ure it for the Passport system 1 Turn off power to the 67B Box using the switch on the top 2 Disconnect J6 and J8 the two left most connectors on the motherboard Figure 2 6 Figure 2 6 Disconnecting Ca...

Page 28: ...x using the switch on the top Preparing for Installation Unpacking Equipment When the equipment arrives at the installation site each unit must be unpacked and inspected for possible shipping damage R...

Page 29: ...g must conform to the NEC and local wiring codes as well as the criteria provided in this manual refer to Requirements on page 2 One conduit from the breaker panel to the D Box location is required Th...

Page 30: ...side to connect the AC cable on the right side to connect the Tokheim 67 Box if applicable and above so that the cover can be removed The D Box must also be within 6 feet of the closest AC receptacle...

Page 31: ...wire communication dual sided positions will communicate over one pair These wires must be connected to a channel on either P106 or P107 of the T19547 G1 Distribution Board Data pairs cannot be shared...

Page 32: ...hods described above will result in communication problems with the CATs IMPORTANT INFORMATION Connecting DSM Field Wiring The Wayne DSM contains a pair of data wires positive and negative used for RS...

Page 33: ...r Settings for details regarding jumper settings for the CPC D Box Figure 2 9 D Box to CATs and Dispensers Description of Jumper Settings Description T19547 G1 Board Jumper Settings T20488 G2 Board Ju...

Page 34: ...the Dispenser Hub begins a download indicated by rapid blinking of the green and amber LEDs on the LAN port If communication is not present refer to Appendix B Testing Connection to the LAN on page B...

Page 35: ...ane overlays Also certain competitive CRIND keypads have special keypad programming rules that must be followed to program the keypad correctly The Passport system supports standard numeric keypads as...

Page 36: ...ss NO Press NO located on the CAT keypad 4 The CAT display will prompt Program keypad Press YES to continue with keypad programming 5 The CAT display will prompt Use Standard Numeric Keypad Press YES...

Page 37: ...esent Press OUTSIDE CASH key OUTSIDE CASH key programmed Press OUTSIDE CASH key again Press OUTSIDE CASH key OUTSIDE CASH key programming verified Program the OUTSIDE CREDIT key Press NO if OUTSIDE CR...

Page 38: ...e all keypads If all units have the same overlay press YES Diagnostics will automatically exit Keypad programming will automatically be updated to each fueling position Note If only a few keypads are...

Page 39: ...ess YES if 6 key is present Press 6 key Press 6 key 6 key programmed Press 6 key again Press 6 key 6 key programming verified Program the 7 key Press NO if 7 key is not present on keypad Press YES if...

Page 40: ...y programming verified Program the INSIDE CASH key Press NO if INSIDE CASH key is not present on keypad Press YES if INSIDE CASH key is present Press INSIDE CASH key Press INSIDE CASH key INSIDE CASH...

Page 41: ...m Wayne and Tokheim keypads using the Keypad Programming Tool to make the keypads compatible with the Passport system To program the keypads proceed as follows 1 Connect the Wayne Tokheim dispenser to...

Page 42: ...8 MDE 4318D Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual May 2010 2 To view the name of the site to which the default layout belongs to press The site s name appears in...

Page 43: ...ypad proceed as follows 1 Select the CRIND which contains the keypad to be programmed The customizable keypad screen appears The buttons indicate that the keys are currently undefined and have to be p...

Page 44: ...mp and CRIND CPC Hardware Software Start up and Service Manual May 2010 2 Select The following screen appears which indicates that this is the first customizable keypad Figure 3 5 Customizable Keypad...

Page 45: ...Manual May 2010 Page 41 Using the Keypad Programming Tool Keypad Programming 3 Select The list of options with key names appears Figure 3 6 List of Key Names List of Options Set Keypad Button 4 Select...

Page 46: ...pad as a file that the Passport system can use The following message appears showing the status of the keypad setup Figure 3 7 Keypad Setup Defined Keypad Notes 1 If the keypad is not programmed appro...

Page 47: ...ad Programming Programming the Tokheim Keypad When you are programming a Tokheim keypad at start up you will only be allowed to program the third column that is extend an existing keypad When the keyp...

Page 48: ...rogramming Tool Page 44 MDE 4318D Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual May 2010 A fully configurable keypad for Tokheim has three columns see Figure 3 9 Figure...

Page 49: ...Keypad Programming Tool Keypad Programming Shell keypads for Tokheim dispensers generally have the keys shifted one column to the right Therefore an option appears to shift the keypad when programming...

Page 50: ...Keypad Programming Using the Keypad Programming Tool Page 46 MDE 4318D Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual May 2010 This page is intentionally left blank...

Page 51: ...e latest available service pack must be installed Communication Issues Checklist The following list details installation concerns that may negatively affect communication at Passport system locations...

Page 52: ...ted ground receptacle is not in use you will have to install one as per Gilbarco requirements Figure 4 1 Isolated Ground Receptacle and Standard AC Receptacle Examples Isolated Ground Receptacle Stand...

Page 53: ...n If multiple positions lose communication data wires are daisy chained at some point at that location Field wiring cannot be daisy chained at any point of the installation at the distribution box ins...

Page 54: ...re that you power down the D Box before you disconnect this cable to avoid blowing the fuse CAUTION If voltage is now 0 VDC the R19262 G2 expansion cable may have to be replaced Note If you cannot iso...

Page 55: ...on wires If so identify these wires Communication wiring may be affected by Radio Frequency Interference If any wiring exists that may potentially introduce Radio Frequency noise wiring must be reloca...

Page 56: ...f 1000 feet RS 485 communication has a maximum range of 800 feet Since Wayne CATs use RS 485 communication to the Gilbarco CPC distribution box installations over 800 feet may compromise communication...

Page 57: ...ompetitive devices and dispensers All Fueling Positions Offline If all the dispensers are not communicating with the Passport system try the following steps until the problem is resolved Note These st...

Page 58: ...roubleshooting techniques Card Stuck in CRIND If this error is generated it means that the CAT electronics detected a card in the card reader Try the following steps until the problem is resolved Note...

Page 59: ...or if forecourt has never communicated with the TRAC device Try the following steps until the problem is resolved Note These steps are not in sequential order Ensure that a TRAC Controller is actuall...

Page 60: ...be defective Configuring CAT This message must appear briefly when communication is established with a CAT The Passport system will attempt to configure the device so that it can be used If the messag...

Page 61: ...connector P101 for voltages The following voltages are in reference to ground Measure Between Voltage Red wire pin 1 and Red wire pin 2 Between 12 to 13 VAC Green and Yellow wires pin 3 0 VAC Blue wir...

Page 62: ...D Box Board is not Lit Try the following steps until the problem is resolved Note These steps are not in sequential order Check if loop back connector wires are reversed Switch the wires and check if...

Page 63: ...ort indicates that data is being received through the PROBE port NA A blinking amber LED indicates data transmission through the PROBE port Refer to Note 2 Notes 1 To date two main boards have been sh...

Page 64: ...card through the card reader at the CAT The CAT prompts for the Keys test Do Key Diagnostics 2 Select Yes 3 The CAT prompts you to press keys The key you pressed appears on the screen Press Keys 9 OU...

Page 65: ...ion for the printer OK Low Down and prints out a receipt with some CAT configuration data Printer OK Do Beeper Diagnostics The CAT prompts for the Beeper test 8 Select Yes The test display appears and...

Page 66: ...Start up and Service Manual May 2010 Figure 4 4 Passport with CPC Installation Tokheim High level Installation Diagram To the Tokheim DPT Field Wiring Tokheim Dispenser Communications Tokheim DPT Com...

Page 67: ...ly accounts for this difference Blend ratio programming must be programmed at the Manager Workstation based on the percentage of low product Do I need a Gilbarco Security Module GSM when CPC is used N...

Page 68: ...tart up and Service Manual May 2010 The DCB has a bank of four dip switches used for addressing These switches are binary and may be combined to address form addresses 1 through 16 4 DCB 1 4 1 DCB 9 3...

Page 69: ...alyst 4 Enter the password obtained from the Support Center analyst in the Password field The System Maintenance toolbar appears 5 Click MS DOS to open the Command Prompt window 6 At the command promp...

Page 70: ...Appendix B Testing Connection to the LAN Page B 2 MDE 4318D Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual May 2010 This page is intentionally left blank...

Page 71: ...Resetting NGCRIND exe Resetting the NGCRIND Application for a Single Fueling Position When issues appear to impact all fueling positions it may become necessary to restart the NGCRIND exe process To r...

Page 72: ...lick ngcrindstatusclient exe to launch the AppStatusTester program The following screen appears Figure C 2 AppStatusTester Screen 4 Enter the ID for the required fueling position in the Device ID fiel...

Page 73: ...to NGCRIND for this position All other buttons will no longer be gray and will be available for selection Figure C 4 AppStatusTester Screen Config Update 6 Click Restart App The NGCRIND application m...

Page 74: ...Mgr from the System Maintenance Toolbar A Windows Task Manager Screen appears 3 Click the Processes tab to view all active processes 4 Click Image Name to sort the processes alphabetically or use the...

Page 75: ...and or equipment may be necessary before installing a new POS System new software version and so on Site Information Location Customer type Brand Date of Survey y n a p m o C C S A n Name o i t a t S...

Page 76: ...p m o c s i h t h t i w g n o l a t r o p e R n o i t a r u g i f n o C E T I S G e s o l c n e d n a t n i r P Print and enclose CPC Plug In Configuration Report along with this completed site surve...

Page 77: ...questions require a response Who is the manufacturer model of the Tank Monitor installed Is the Tank Monitor BIR ready Yes No Is BIR in use Yes No TRAC Controller installed Yes No Indoor or Outoor TRA...

Page 78: ...Layout s Sketch Page D 4 MDE 4318D Competitive Pump and CRIND CPC Hardware Software Start up and Service Manual May 2010 CAT Keypad Layout s Sketch Note If there are more than twenty four fueling posi...

Page 79: ...10 4 Full Motion Video CAT Software Version CAT Printer Type Robust Tear Bar Robust Tear Bar Robust Tear Bar Robust Tear Bar ADA available At CRIND At Nozzle put down Cash Acceptors Installed Yes No...

Page 80: ...ispenser Data Cables and Power Cables in a separate conduit Are any wires for variable speed motors located near any Gilbarco Data Cables For example FE Petroserve Red Jacket and so on Are there an ad...

Page 81: ...up and Service Manual May 2010 Page D 7 Outside Store Demographics Appendix D CPC Installation Site Survey Existing Site Issues Serviceability Challenges Authentication e r u t a n g i S t c a t n o C...

Page 82: ...ademarks of Dresser Inc Gilbarco and Passport are registered trademarks of Gilbarco Inc Global Century Vista and Global Star are trademarks of Dresser Inc Hubbell is a registered trademark of Hubbell...

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