Moxi V
™
User Guide
Page 65
What To Do If You Think You Have a Warranty Issue
Please contact ORFLO promptly at 855-TRY-MOXI (855-879-6694, Option 1) or send an email
to [email protected] to describe the issue you are experiencing. Please be prepared to
supply your name, contact information, the serial number of your product, and the original
purchase date of the unit.
If your issue remains unresolved after consulting with one of our technicians, ORFLO will
provide a Returned Material Authorization (RMA) number and you will be asked to ship your
product back to our repair facility.
An ORFLO technician will promptly examine your product to determine if the issue is covered
under the ORFLO warranty. If it is, we will decide to either repair it or replace it at no cost to
you, including shipping. Repair or replacement will be done as expediently as possible to
ensure minimum disruption to your laboratory.
Express or Implied Warranties and Other Legal Stuff
ORFLO Technologies makes no other warranty, express or implied. There is no warranty or
merchantability or fitness for a particular purpose. The warranty provided herein and the data,
specifications, and descriptions of ORFLO products appearing in ORFLO’s product literature
may not be altered except by expressed written agreement signed by an officer of ORFLO
Technologies. Representations, oral or written, which are inconsistent with this warranty or such
publications are not authorized and if given, should not be relied upon. ORFLO Technologies
shall not be liable for consequential, incidental, special or other damages resulting from
economic loss or property damage sustained by any customer from the use of its products.
Applicable Patents
The following core patents apply to the Moxi V and cassettes. This is not intended to be an all-
encompassing list of related patents.
•
U.S. Patent # 7,515,268
•
U.S. Patent # 7,520,164
•
U.S. Patent # 8,082,603
•
U.S. Patent # 8,171,778
•
U.S. Patent # 8,182,635
•
U.S. Patent # 8,608,891
•
U.S. Patent # 8,735,853
•
U.S. Patent # 8,804,105
•
U.S. Patent # 9,293,311
