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272

Chapter 18: Troubleshooting

www.gateway.com

ScanDisk

When you started your computer, it ran ScanDisk

The computer probably had its power interrupted or was incorrectly shut
down. Windows automatically runs ScanDisk at startup when the computer
was incorrectly shut down.

ScanDisk fixes errors on the hard drive to minimize data loss. To prevent
ScanDisk from running when you start your computer, make sure you always
shut down by selecting

Turn Off Computer

or

Shut Down

from the

Start

menu.

Sound

You are not getting sound from the speakers

■

Make sure the Windows volume control is turned up. For more
information, see “Adjusting the volume in Windows XP” on page 90 or
“Adjusting the volume in Windows Me, Windows 2000, and
Windows 98” on page 94.

■

Make sure that

Mute

is not selected. For more information, see “Adjusting

the volume in Windows XP” on page 90 or “Adjusting the volume in
Windows Me, Windows 2000, and Windows 98” on page 94.

Video

The screen is too dark

■

Adjust the brightness using the function keys.

The external monitor is not working

■

Make sure that the monitor power is turned on and that the video cable
is correctly connected.

The LCD panel has pixels that are always dark or too bright

■

This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Technical Support to identify whether
a repair or replacement is justified based on the number of pixels affected.

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Summary of Contents for Solo 9500

Page 1: ...5 Connecting the AC adapter 26 Protecting from power source problems 28 Starting your notebook 29 Waking up your notebook 30 Turning off your notebook 30 Switching user accounts in Windows XP 31 Status indicators 33 Using the keyboard 35 Keys 36 System key combinations 37 Multi function buttons 39 Using the EZ Pad touchpad 41 Using the touchpad 42 Connecting the modem 44 Connecting to an Ethernet ...

Page 2: ... for files 65 Using the Windows XP Windows Me or Windows 2000 Search utility 66 Using the Windows 98 Find utility 68 Working with documents 70 Creating a new document 70 Saving a document 71 Opening a document 72 Printing a document 73 Shortcuts 74 6 Using the Internet 75 Learning about the Internet 76 Setting up an Internet account 77 Accessing your Internet account 78 Using the World Wide Web 79...

Page 3: ...ernet radio 108 Using advanced features 109 Viewing the display on a television 110 Capturing video 112 8 Sending and Receiving Faxes 113 Setting up your cover page 114 Sending a fax 116 Faxing from programs 118 Receiving and viewing a fax 118 9 Managing Power 119 Monitoring the battery charge 120 Recharging the battery 120 Changing batteries 121 Installing a second battery 123 Extending battery l...

Page 4: ...ng 3 5 inch bay modules 160 Preventing static electricity discharge 161 Installing memory 162 Replacing the main hard drive 165 13 Using the Port Replicator and Docking Station 169 Checking out the port replicator 169 Front 170 Left side 171 Back 172 Right side 174 Connecting to the port replicator 175 Checking out the docking station 177 Front 177 Left side 178 Back 179 Right side 181 Connecting ...

Page 5: ...5 Using the Windows XP Files and Settings Transfer Wizard 205 Transferring files 206 Transferring Internet settings 207 Reinstalling your old printer or scanner 208 Reinstalling your old programs 209 16 Maintaining Your Notebook 211 Caring for your computer 211 Creating an emergency startup diskette 213 Protecting your computer from viruses 217 Managing hard drive space 219 Checking hard drive spa...

Page 6: ...Windows 2000 or Windows XP 247 Reinstalling Windows NT 4 0 248 Reinstalling programs 249 18 Troubleshooting 251 Safety guidelines 252 Troubleshooting 253 First steps 253 Software support tools 254 CD DVD drive 255 Device installation 257 Diskette drive 258 File management 259 Hard drive 260 Internet 261 Keyboard 262 LCD panel 262 Memory 263 Modem 263 Mouse 268 Networks 268 Passwords 268 PC Cards 2...

Page 7: ...vii Tutoring 275 Training 276 A Safety Regulatory and Legal Information 277 Index 295 ...

Page 8: ...viii ...

Page 9: ...eway Solo 9500 If you purchased the Gateway Solo 9550 go to Checking Out Your Gateway Solo 9550 on page 11 Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 10: ...h to the right Battery charge indicator Lights up when the computer is plugged in LED green battery is fully charged LED orange battery is charging LED off notebook is running on battery power Power indicator Lights up when the notebook is turned on and shows notebook power status LED on power is ON LED blinking power is in Standby or Suspend mode LED off power is off Speaker Cover release latch B...

Page 11: ...ilation fan Helps cool internal components Do not block PC Card slots Insert one Type I II III or Zoom Video PC Card into this slot For more information see Adding PC Cards on page 156 3 5 inch modular bay Install a standard 3 5 inch diskette drive or an LS 120 drive For more information see Using diskettes on page 86 and Changing 3 5 inch bay modules on page 160 Port options Ventilation fan do no...

Page 12: ...o to this jack so that you can record sound on your computer or play sound through the notebook speakers Microphone jack Plug a microphone into this jack The built in microphone is turned off when a microphone is plugged into this jack For the location of your built in microphone see Using the keyboard on page 35 5 25 inch modular bay Install a CD or DVD drive a second hard drive or a second batte...

Page 13: ...gh this port This docking connection is UL certified for use only with Solo 9500 docking stations or port replicators Ventilation fan Helps cool internal components Do not block Serial port Plug a serial device such as a digital camera into this port TV out jack Plug a TV into this jack so that you can view your notebook display on a TV using NTSC PAL composite video For more information see Viewi...

Page 14: ...r Gateway Solo 9500 www gateway com Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot Component Icon Description ...

Page 15: ...on page 158 Memory bay Install memory modules into this bay For more information see Installing memory on page 162 Battery bay Insert the battery into this bay For more information see Changing batteries on page 121 Ventilation fan Helps cool internal components Do not block 3 5 inch modular bay Install a standard 3 5 inch diskette drive or an LS 120 drive For more information see Using diskettes ...

Page 16: ...n that identifies your notebook model Gateway Technical Support will need this information if you call for assistance Important The label shown below is for informational purposes only Label information varies by model 00 0X 000XXX X 0 0 XX Gateway part number Gateway model number Gateway serial number Revision code and display type processor size ...

Page 17: ...or supplies Docking stations and port replicators Although you can attach external devices directly to your notebook a docking station or port replicator lets you make all of those connections at once When you travel with your notebook you merely disconnect from the docking station or port replicator instead of unplugging all the external devices A docking station or port replicator also provides ...

Page 18: ...ck and white Inkjet printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large ...

Page 19: ...teway Solo 9550 If you purchased the Gateway Solo 9500 go to Checking Out Your Gateway Solo 9500 on page 1 Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 20: ...on can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane Bluetooth and IEEE 802 11b also known as wireless Ethernet or WiFi communication devices are examples of devices that provide wireless communication For instructions to turn Bluetooth on and off see Multi function buttons on page 39 Bluetooth ...

Page 21: ... an internal radio frequency wireless device see Safety Regulatory and Legal Information on page 277 for general wireless regulatory and safety guidelines To find out if your system has an internal wireless device check the label see Identifying your model on page 22 ...

Page 22: ...rmation see Using Audio DJ on the Solo 9550 on page 88 Battery charge indicator Lights up when the computer is plugged in LED green battery is fully charged LED orange battery is charging LED off notebook is running on battery power Power indicator Lights up when the notebook is turned on and shows notebook power status LED on power is ON LED blinking power is in Standby or Suspend mode LED off po...

Page 23: ...n it is safe to remove the 5 25 inch bay module LED green it is safe to remove the 5 25 inch bay module LED orange it is not safe to remove the 5 25 inch bay module For more information see Changing 5 25 inch bay modules on page 158 Component Icon Description ...

Page 24: ...n Helps cool internal components Do not block or insert objects into these slots PC Card slot Insert one Type I II or III PC Card into this slot For more information see Adding PC Cards on page 156 3 5 inch modular bay Install a standard 3 5 inch diskette drive an additional hard drive or a second battery into this bay For more information see Installing a second battery on page 123 and Changing 3...

Page 25: ...k For the location of your built in microphone see Using the keyboard on page 35 Headphone jack Plug amplified speakers or headphones into this jack S PDIF digital audio jack Plug an optical Toslink digital audio cable into this jack USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner or camera into these ports IEEE 1394 port Plug an IEEE 1394 also known ...

Page 26: ...o 9550 www gateway com Modem jack Plug a modem cable into this jack 5 25 inch modular bay Install a CD DVD or an additional hard drive into this bay For more information see Changing 5 25 inch bay modules on page 158 Component Icon Description ...

Page 27: ...r is passed through this port This docking connection is UL certified for use only with Solo 9550 docking stations or port replicators Monitor port Plug an analog VGA monitor into this port Serial port Plug a serial device such as a digital camera into this port TV out jack Plug a TV into this jack so that you can view your computer screen on a TV using NTSC PAL composite video For more informatio...

Page 28: ...r Gateway Solo 9550 www gateway com Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot Component Icon Description ...

Page 29: ...ion see Installing memory on page 162 Battery bay Insert the main battery into this bay For more information see Changing batteries on page 121 Ventilation Fan Helps cool internal components Do not block or insert objects into these slots 3 5 inch modular bay Install a standard 3 5 inch diskette drive an additional hard drive or a second battery into this bay For more information see Installing a ...

Page 30: ...that identifies your notebook model Gateway Technical Support will need this information if you call for assistance Important The label shown below is for informational purposes only Label information varies by model Gateway part number Gateway model number Gateway serial number Revision code and display type processor size Internal wireless devices ...

Page 31: ... or supplies Docking stations and port replicators Although you can attach external devices directly to your notebook a docking station or port replicator lets you make all of those connections at once When you travel with your notebook you merely disconnect from the docking station or port replicator instead of unplugging all the external devices A docking station or port replicator also provides...

Page 32: ...ck and white Inkjet printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large ...

Page 33: ...about your Gateway notebook Read this chapter to find out How to connect the AC adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad touchpad How to connect the modem How to connect to an Ethernet network How to install peripheral devices ...

Page 34: ...cord to the AC adapter Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For information on recalibrating the battery see Recalibrating the battery on page 227 Warning Replace ...

Page 35: ...nnected to AC power for at least 24 hours The battery charge meters may not show a charge for several hours For more information about battery meters on your model see Monitoring the battery charge on page 120 5 If the battery meters do not show a full charge after 24 hours contact Gateway Technical Support at www gateway com support contact Warning Do not attempt to disassemble the AC adapter The...

Page 36: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Page 37: ...gateway com Starting your notebook To start the notebook 1 Open your notebook by sliding the latch on the front of your notebook to the right and lifting the LCD panel 2 Press the power button located above the keyboard Power button ...

Page 38: ...ving mode called Standby While in Standby the power indicator flashes If your notebook is in Standby mode wake it up by pressing the power button For more information on changing power saving settings see Changing power modes on page 126 Turning off your notebook To turn off your notebook In Windows XP click Start then click Turn Off Computer then click Turn Off OR In Windows Me Windows 2000 or Wi...

Page 39: ...dd delete or modify existing user accounts You can also switch change user accounts without turning off your notebook To add delete or modify user accounts in Windows XP 1 Click Start select Control Panel then double click User Accounts The User Accounts window opens 2 Follow the on screen prompts to add delete or modify a user account Help and Support For more information about adding deleting an...

Page 40: ...t then select Log Off The Log Off Windows dialog box opens 2 Click Switch User to switch between your user accounts The Windows logon screen opens 3 Select the user account that you want to activate When you switch between users any programs that were running for the previous user continue to run ...

Page 41: ...ateway com Status indicators This light turns on When The notebook is accessing a hard drive The notebook is accessing the 5 25 inch modular drive Hard drive 5 25 inch modular drive Diskette drive Scroll lock Pad lock Caps lock ...

Page 42: ...34 Chapter 3 Getting Started www gateway com The notebook is accessing the diskette drive Caps Lock is turned on Pad Lock is turned on Scroll Lock is turned on This light turns on When 1 ...

Page 43: ...ctions including shortcut keys for Windows function keys for specific system operations and the Pad Lock keys for the numeric keypad You can attach an external keyboard to the notebook using a USB or PS 2 port You do not need to shut down the notebook to connect a keyboard FN key Windows key Numeric keypad Application key Arrow keys Navigation keys Function system keys Volume control buttons Built...

Page 44: ...s Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a green or blue colored system key such as STANDBY PAUSE or BLUETOOTH to perform a specific action Windows key Press to open the Windows Start menu This key can also be used in combinat...

Page 45: ...lays at the same time A monitor must be plugged into the monitor port on the notebook port replicator or docking station Enter Standby mode Press the power button to leave Standby mode Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears while this function is turned on Pause the text scrolling in a DOS scree...

Page 46: ...etting Started www gateway com Decrease the brightness of the display Turn Bluetooth on and off This function is only available on notebooks equipped with Bluetooth Press and hold FN while pressing this system key To ...

Page 47: ...on Press to Bluetooth Turn Bluetooth on and off This button must be pressed at the same time the FN button is pressed This function is only available on notebooks equipped with Bluetooth E mail Open your e mail program Bluetooth E mail Internet Help User defined shortcut ...

Page 48: ... can be assigned different functions than those listed above For more information see Programming the multi function buttons on page 153 Internet Open your Web browser Help Open online help User defined shortcut Open the program you assign to this key Button Icon Press to ...

Page 49: ...Pad consists of a touchpad two buttons and a rocker switch The rocker switch is available on the Solo 9550 only When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Left touchpad button Right touchpad button Rocker switch Touchpad ...

Page 50: ...ur finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Press the left button below the touchpad once This action is called clicking Start a program or open a file or folder Position the pointer over the ob...

Page 51: ... an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 52: ...nsert one end of the modem cable into the modem jack on the side of the notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications software Caution To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 53: ...nto a network wall jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log onto your network Broadband Internet connections You can use your computer s Ethernet jack for more than just networking Many broadband Internet connections such as cable modems and DSL modems connect...

Page 54: ...Out Your Gateway Solo 9500 on page 1 and see Checking Out Your Gateway Solo 9550 on page 11 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs ...

Page 55: ...out additional information resources available to help you use your computer including HelpSpot Online help Gateway Web site Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 56: ...t Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start HelpSpot Click Start then select Help and Support HelpSpot opens If this is the first time you have started HelpSpot on your computer you may experience a brief wait while HelpSpot builds the help database then HelpSpot will display an introductory video ...

Page 57: ...y com You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other topics click the Getting Started link on the HelpSpot main page ...

Page 58: ...HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays ...

Page 59: ...earn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 60: ...p you use your computer Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support including online chat services Hardware drivers Order status Frequently asked questions FAQs For more information about connecting to the Internet see Using the Internet on page 75 ...

Page 61: ...s Read this chapter to get basic information on how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts Help and Support For more information on Windows click Start then select Help and Support or Help ...

Page 62: ...tarts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up ...

Page 63: ... Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recyc...

Page 64: ...Start menu 1 Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items 2 To see all programs and files in the Start menu click All Programs When you move the mouse pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands 3 Click a file or program to open ...

Page 65: ...ems When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after double clicking the Local Disk C icon in the My Computer window Minimize Maximize Close Title bar Menu bar ...

Page 66: ...t shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Selecting a...

Page 67: ...ay information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD drive To view the drives on your computer In Windows XP click Start then select My Compu...

Page 68: ... drive Creating folders Folders are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files To create a folder 1 In Windows XP click Start then select My Computer from the Start menu OR In Windows Me or Windows 2000 d...

Page 69: ... clipboard which stores it Then when you decide what folder you want the copy to go in the destination folder you paste it there When you cut and paste a file or folder you remove the file or folder from its location and place the file or folder on the Windows clipboard When you decide where you want the file or folder to go you paste it there To copy a file or folder to another folder 1 Right cli...

Page 70: ... and is removed from its old location Deleting files and folders When you throw away paper files and folders you take them from the file cabinet and put them in a trash can Eventually the trash can is emptied In Windows you throw away files and folders by first moving them to Windows trash can called the Recycle Bin where they remain until you decide to empty the bin You can recover any file in th...

Page 71: ...iple files and folders see Shortcuts on page 74 3 Select File then Restore Windows returns the deleted files or folders to their original locations To empty the Recycle Bin 1 Double click the Recycle Bin icon on the desktop The Recycle Bin window opens 2 Select File then Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all fi...

Page 72: ... So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the drive or folder that you think contains the file or folder that you want to find 3 Conti...

Page 73: ...can use the Search utility in Windows XP Windows Me or Windows 2000 or the Find utility in Windows 98 to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using these utilities can be opened copied cut renamed or deleted...

Page 74: ...lders OR In Windows Me or Windows 2000 click Start then select Search then For Files or Folders The search window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the fi...

Page 75: ...searched for 4 Open a file folder or program by double clicking the name in the list Using advanced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document ...

Page 76: ...ders The Find All Files dialog box opens 2 If you want to search by file or folder name click the Name Location tab then type in all or part of the file or folder name in the Named text box If you type all of the name Find will list all files and folders of that name If you type part of the name Find will list all of the file and folder names containing the letters you typed ...

Page 77: ...ame in the list Using advanced search options You can find files meeting more criteria than file name You can narrow your search by clicking the Date or Advanced tabs and selecting the options that you want Date searches for files that were created or modified on a specific date or during a specific period Size searches for files of a specific size Type searches for files of a specific type such a...

Page 78: ...oft Word Though these examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar Creating a new document To create a new document 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File t...

Page 79: ...ocument Use the menus and toolbar buttons at the top of the window to format the document Saving a document After you create a document you need to save it if you want to use it later To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 Select the folder in which you plan to save the file from the Save in list Help and Support For more information on saving a...

Page 80: ... open it Open the document in the program it was created in To open a document in Microsoft Word 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open Help and Support For more information on opening a document click Start then select Help and Support or Help File folder File name ...

Page 81: ...or more information about installing or using your printer refer to the printer documentation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints Help and Support For more information on printin...

Page 82: ... object then press CTRL V Select multiple items in a list or in a window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT D...

Page 83: ...the Internet This chapter provides information about the Internet and the World Wide Web and tells you how to set up the America Online Internet service so that you can send and receive e mail and access other Internet resources ...

Page 84: ... device that connects your computer using a telephone DSL or cable line to other computers or servers An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program th...

Page 85: ...an existing account to this computer contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet To set up an Internet account with America Online 1 Select Start then select All Programs then America Online 2 Follow the on screen instructions After setting up your account you can...

Page 86: ...t the Web and the Web browser see Using the World Wide Web on page 79 To disconnect from your America Online Internet account Click X in the top right corner of the America Online program Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Help and Support For more information on accessing ...

Page 87: ... your new computer Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the Web page called links or hyperlinks A link may be colored or underlined text a pict...

Page 88: ...n the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on ...

Page 89: ...a Web page to navigate to the Web site containing the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you created A copy of the file is downloaded to your computer The time that it takes to ...

Page 90: ... Internet Service Provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipien...

Page 91: ... specified Checking your e mail To check your e mail using America Online 1 Connect to your America Online account 2 Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For more information on checking your e mail click Start then select Help and Support or Help ...

Page 92: ...84 Chapter 6 Using the Internet www gateway com ...

Page 93: ...f your notebook Read this chapter to learn how to Use the diskette drive Use the CD DVD drive Play CDs and DVDs Use Audio DJ Solo 9550 only Record and play audio files Use Windows Media Player Use MusicMatch View the display on a television Capture video using the IEEE 1394 also known as Firewire or i Link port ...

Page 94: ... the diskette in Windows Me Windows 2000 or Windows 98 double click the My Computer icon the drive letter then the file 3 To remove the diskette make sure the drive activity indicator is off see Status indicators on page 33 then press the diskette eject button Warning Do not expose diskettes to water or magnetic fields Exposure could damage the data on the diskette Important The diskette drive is ...

Page 95: ...press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important The CD DVD drive is a module that is used in the 5 25 inch module bay If the bay contains a module other than the CD DVD drive you will need to swap modules For more information about swapping modules see Changing 5 25 inch bay modules on page 158 Important When you place a single sided disc ...

Page 96: ... Audio DJ status LED green Audio DJ is turned on and playing LED amber Audio DJ is turned on and play is stopped LED off Audio DJ is turned off Power slider Slide to the right to turn the Audio DJ on or off This switch works only when the Solo 9550 is turned off Back Skip back one song or to the start of the current song Play Pause Select play to start playing your CD or pause to pause playing Sto...

Page 97: ... Audio DJ 1 Slide the power slider to the right 2 Complete the steps in Inserting a CD or DVD on page 87 3 Press the play button Next Skip ahead one song Volume Press the left button to increase the volume and the right button to decrease the volume Component Description ...

Page 98: ...ll volume and the volume of specific sound devices in your computer To adjust the overall volume level using hardware controls On the keyboard press the volume buttons to change the volume or press the mute button to turn off all sound Help and Support For more information on adjusting volume click Start then select Help and Support ...

Page 99: ...rt then select Control Panel The Control Panel window opens 2 Select Sounds Speech and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab drag the Device Volume slider to change the volume or click to select the Mute check box then click OK ...

Page 100: ...ch and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab click Advanced in the Device volume area The Master Volume dialog box opens If the device you want to adjust does not appear in the Master Volume dialog box select Options Properties select the audio device you want to adjust then click OK ...

Page 101: ...5 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Master Volume dialog box 6 Click X in the top right corner of the Master Volume dialog box ...

Page 102: ...e of specific sound devices in your computer To adjust overall volume level On the keyboard press the volume buttons to change the volume or press the mute button to turn off all sound OR Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute check box HelpSpot For more information on adjusting volume click Start then select Help ...

Page 103: ...trol dialog box opens If the device you want to adjust does not appear in the Volume Control dialog box select Options Properties select the audio device you want to appear then click OK 2 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Volume Control dialog box ...

Page 104: ... using the Windows Media Player select Help To play a CD 1 Insert a CD into the CD DVD drive 2 If a message asks you to chose a CD player select Windows Media Player The Windows Media Player opens 3 When the media player opens click play Tips Tricks If you have a Solo 9550 you can use the Audio DJ to listen to your CDs For more information see Using Audio DJ on the Solo 9550 on page 88 Play Stop N...

Page 105: ...t from the Start menu by clicking Start then selecting Programs Accessories Entertainment then CD Player When the CD Player opens click play If you do not hear audio or you want to change the volume see Adjusting the volume in Windows Me Windows 2000 and Windows 98 on page 94 Tips Tricks If you have a Solo 9550 you can use the Audio DJ to listen to your CDs For more information see Using Audio DJ ...

Page 106: ...ide on page 17 for the location of the jack on the Solo 9550 To make an audio recording 1 Click Start then select All Programs Accessories Entertainment then Sound Recorder The Sound Recorder opens 2 Click record then speak into the microphone 3 When you finish recording click stop 4 Select File then Save As The Save As dialog box opens 5 Name the recording specify the path then click Save The rec...

Page 107: ... play an audio recording in Sound Recorder 1 Open the Sound Recorder 2 Select File then Open The Open dialog box opens 3 Select the file you want to play back then click Open 4 Play the file by clicking play then stop playing the file by clicking stop ...

Page 108: ...AVI and MPEG formats For more information about using the Windows Media Player select Help To play a file using the Windows Media Player 1 In Windows XP or Windows Me click Start then select All Programs then Windows Media Player OR In Windows 98 click Start then select Programs Accessories Entertainment then Windows Media Player The Windows Media Player opens Video file information Video screen S...

Page 109: ...sc If your computer has a DVD drive you can play DVDs with the DVD Player program For more information about playing DVDs select Help in the DVD player program To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your system screen saver and standby timers 3 Click Start then select All Programs DVD Player then DVD Player...

Page 110: ...iles to build a music library Enter music track information Listen to Internet Radio For more information on using MusicMatch see its online Help Playing CDs You can use the MusicMatch program to play music CDs To play a music CD in Windows XP 1 Insert the music CD into the CD DVD drive on your computer The first time you insert a CD the Audio CD dialog box opens ...

Page 111: ...s appear in the playlist area The next time you insert an audio CD MusicMatch plays the CD automatically To play a music CD in Windows Me Windows 2000 or Windows 98 1 Double click the musicmatch JUKEBOX icon on your desktop MusicMatch opens 2 Insert the music CD into the CD DVD drive on your computer then click the CD tab The names of the music tracks appear in the playlist area 3 Click play ...

Page 112: ...see the online help in MusicMatch MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 Ripping is the process of copying a music track from a music CD and storing it on your computer s hard drive To create rip MP3 files 1 Open MusicMatch by clicking Start then selecting All Pro...

Page 113: ...o edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then select Edit Track Tag s The Edit Track Tag dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information is displayed in the MusicMatch playlist music library and recorder ...

Page 114: ...le You can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download a...

Page 115: ...usic library display settings To change the music library display settings 1 In MusicMatch select Options then Settings The Settings window opens 2 Click the Music Library tab 3 Select the categories that you want to display in the columns then click OK ...

Page 116: ...teway com Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Connect to the Internet then in MusicMatch click Radio Stations The Radio window opens ...

Page 117: ...o choose another Internet radio station by clicking Broadcast Stations then clicking Station Selector 3 Select a radio station then click Play MusicMatch connects to the station Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player See the MusicMatch online Help ...

Page 118: ...e Back on page 19 For the location of the TV out jack on the port replicator or docking station see Back on page 172 or Back on page 179 OR With your notebook off connect one end of a standard S Video cable to the S Video out jack on your port replicator or docking station For the location of the S Video out jack on your port replicator or docking station see Back on page 172 or Back on page 179 2...

Page 119: ...the Display icon The Display Properties window opens 7 Click the Settings tab 8 Reset your display screen area setting to 640 480 with large text fonts for best viewing For more information on customizing screen settings see Adjusting the screen and desktop settings on page 140 If 640 480 is not an option on the Settings tab click Advanced select the Adapter tab click List all Modes select 640 480...

Page 120: ...e IV is a video capture program that lets you capture and edit full motion video single images and audio through the IEEE 1394 also known as Firewire or i Link port If your notebook has the IEEE 1394 port installed MGI VideoWave IV has already been installed on your system To use MGI VideoWave 1 Connect the IEEE 1394 jack on your external source such as a video camera to the IEEE 1394 port if avai...

Page 121: ...sor or graphics program you can send it as a fax You can also receive faxes on your notebook This chapter shows you how to Set up a fax cover page Create and send a new fax Fax a document you created in another program Receive view and print a fax Help and Support For more information on using the fax functions in PhoneTools click Start then select Help and Support or Help ...

Page 122: ...ick Start then select All Programs PhoneTools then PhoneTools 2 Select Setup then select General Setup The General Setup dialog box opens 3 Click the Customize tab then type your personal information in the User boxes 4 Click the Fax tab then enter your name and fax number in the Fax identifier text box This identifier information is required by law You can enter up to 20 characters in the text bo...

Page 123: ...e picture then click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a picture for the logo The picture must be saved in a supported format BMP DGR GIF JPG PCX T31 or TIF and be small enough to fit in the logo box 8 Click OK Important Some fax machines cannot use special characters such as hyphens We suggest using spaces inste...

Page 124: ...er 8 Sending and Receiving Faxes www gateway com Sending a fax To send a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools 2 Click Send Fax The Send Fax Wizard opens ...

Page 125: ...ssage in the Message Text area you must select a cover page 6 If you want to attach a file make sure the file is not open then click browse select the file then click Open 7 Click Next then click Finish The Confirm Transmissions dialog box opens 8 Click Send PhoneTools dials the fax number and sends your fax Important If for any reason you receive a failed transmission message select Send then Out...

Page 126: ...a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools When PhoneTools is open it detects incoming faxes and stores them in the In Box 2 To view a fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Important Your notebook cannot detect incoming faxes while in the Standby power saving mo...

Page 127: ...power you should manage power consumption to get the most use out of the battery This chapter shows you how to Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Page 128: ... the battery charge and the power management mode Available on the Solo 9500 only Removing the main battery and optional second battery then pressing the battery meter buttons The battery meter lights indicate the percentage of battery charge remaining Waiting for a Low Battery warning message to appear If your battery charge indicators display what looks like an inaccurate charge you may need to ...

Page 129: ...e the battery release latch to release the battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Li Ion battery designed for your specific model Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incine...

Page 130: ... Chapter 9 Managing Power www gateway com 5 Lift the battery out of the bay 6 Place a recharged battery into the bay and press down until it snaps into place 7 Open the notebook and press the power button ...

Page 131: ...puter 2 Close the cover 3 Turn your notebook over Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Li Ion battery designed for your specific model Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 100 C 212 F or inciner...

Page 132: ...Power www gateway com 4 Slide the bay module latch and pull the bay module straight out 5 Firmly push the second battery straight into the bay until the latch clicks into place 6 Open your notebook and press the power button ...

Page 133: ...ctivate Hibernate mode on page 131 Using the CD DVD drive only when necessary CD DVD drives use a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the battery on page 120 and Changing batteries on page 121 Using alternate power sources To extend battery life use alternate power sources whene...

Page 134: ...ode Always save your work before using Standby mode When in Standby your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your computer saves all memory information to the hard drive then turns the power completely off If your computer is ...

Page 135: ...defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes to the power button and Standby key You can also select which power saving mode is activated when you close the LCD panel To change the power scheme 1 In Windows XP click Start then select Control Panel Click Performance and M...

Page 136: ...wer Options or Power Management icon The Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK ...

Page 137: ...or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then save the changes by clicking OK ...

Page 138: ...98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Select a power savings mode to be activated by the power button then save the c...

Page 139: ...ontrol Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option you can select on the Advanced ...

Page 140: ...tep settings The processor installed in your notebook may use Intel SpeedStep technology to conserve battery power A SpeedStep equipped processor can change its operating speed according to the power source Your notebook s default settings operate the processor at full speed while connected to AC power and at reduced speed which uses less power while using battery power To change SpeedStep setting...

Page 141: ...aximum Performance To run the processor at reduced speed using less power regardless of the power source change the Plugged in setting to Battery Optimized Performance To turn off the SpeedStep technology control click Advanced select the Disable Intel SpeedStep technology control check box then click OK To remove the SpeedStep icon from the taskbar click Advanced select the Remove icon from taskb...

Page 142: ...er cord icon on the taskbar The APM for NT dialog box opens 2 Click the Power Status tab The current battery charge and estimated working time remaining appear 3 Click OK To set the low battery warning 1 Double click the battery icon or power cord icon on the taskbar The APM for NT dialog box opens 2 Click the Settings tab then select the Enable Low Battery Warning check box 3 Click OK When the ba...

Page 143: ...provides information on Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 144: ...y has different restrictions on the use of wireless devices If your system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device see Safety Regulatory ...

Page 145: ...s Be ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number available on the system label in case of theft or loss and keep the information in a safe place Also tape your business card or an address label to your notebook and accessories Whoever sits next to you or behind you can see your notebook ...

Page 146: ... the instructions This is the password you need to enter at startup 6 Exit the BIOS Setup utility by opening the Exit menu then selecting Exit Saving Changes When you start your computer you are prompted to enter the user password you set in Step 5 Power To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient po...

Page 147: ... chapter provides information about customizing your computer by changing settings in Windows You can Change screen and display settings Change the background and screen saver Adjust the touchpad settings Program the multi function buttons on the keyboard ...

Page 148: ...arance on your LCD For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings for your LCD We recommend that the 16 bit High Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a ga...

Page 149: ...ndows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Select a setting from the Color Quality or Colors list 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows Me Windows 2000 or Windows 98 click OK then click OK again ...

Page 150: ...asier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To change the screen resolution 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box ope...

Page 151: ... com 3 Click the Settings tab 4 Drag the Screen Resolution or Screen area slider to the size you prefer 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows Me Windows 2000 or Windows 98 click OK then click OK again ...

Page 152: ... as the desktop windows and dialog boxes You can select an existing scheme or create your own To select a color scheme in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Appearance tab 3 Select a scheme from the Color Scheme list then click OK Help and Support For more information on applying a color scheme click Start then select Help ...

Page 153: ... click the Display icon The Display Properties window opens 3 Click the Appearance tab If you want to apply one of Windows color schemes go to Step 6 4 If you want to create a new scheme select various items from the Item list and change their settings 5 Click Save As type a name for the new scheme then click OK 6 Select a color scheme from the Scheme list An example of the scheme appears in the a...

Page 154: ...indows desktop background picture can be changed Windows provides several alternative backgrounds or you can use pictures that you have created or retrieved from other sources To change the background in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Desktop tab Important In Windows Me or Windows 98 if Active Desktop is turned on and y...

Page 155: ...over the entire screen and you did not choose to tile or stretch the image in Step 5 you can change the solid color behind the picture by selecting a color from the Color list 6 Click OK To change the background in Windows Me Windows 2000 or Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties d...

Page 156: ...nd picture from another location by clicking Browse 5 If you want the picture you chose to cover the entire screen select Tile from the Picture Display list 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern selecting a pattern from the Pattern list then clicking OK 7 C...

Page 157: ... many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information on changing...

Page 158: ...click Settings and then make your changes If the Settings button is not available you cannot customize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you close the screen saver select the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wai...

Page 159: ...Windows XP click Start then select Control Panel Click Printers and Other Hardware OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel If you do not see the Mouse icon click view all Control Panel options 2 Click Double click the Mouse icon The Mouse Properties dialog box opens Help and Support For more information on changing the mouse settings click St...

Page 160: ...omize the virtual scrolling capabilities of the touchpad Tap Zones lets you assign specific actions to zones on the touchpad More Features lets you control special features of the touchpad Button Actions lets you assign specific actions to the touchpad buttons 4 To assign a function to the rocker switch on the Solo 9550 click the Button Actions tab Select the function for the Extended Button One f...

Page 161: ...scription of the buttons see Multi function buttons on page 39 To program the multi function buttons 1 In Windows XP click Start then select Control Panel Click Switch to Classic View OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel If you do not see the Multi function Keyboard icon click view all Control Panel options Help and Support For more inform...

Page 162: ...ck the Multi function Keyboard icon The Gateway Multi function Keyboard utility window opens 3 Click the tab corresponding to the multi function button to make changes to its function To see which button each tab corresponds to see Multi function buttons on page 39 4 Click OK ...

Page 163: ...155 12 www gateway com Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook including PC Cards Bay modules Memory Hard drive ...

Page 164: ...rd while your notebook is running If your PC Card does not work after hot swapping refer to the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of the notebook Important The Solo 9500 also supports Zoom Video PC Cards If you are using a Zoom Video PC Car...

Page 165: ...remove a PC Card 1 Click the icon in the taskbar then select the PC Card name and click Stop OR Turn off the notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again ...

Page 166: ...es To change 5 25 inch bay modules 1 Make sure your notebook is on or off not in Standby or Hibernate mode 2 If your notebook is on left click the BaySwap icon on the taskbar then click Change drives in Swappable Bay When prompted by the swapping program close the cover and turn your notebook over OR If your notebook is off close the cover and turn your notebook over 5 25 inch modular bay release ...

Page 167: ...ase latch then pull the module straight out and away from your notebook 4 Push the new module straight into the bay until it clicks into place 5 Open the notebook 6 If your notebook is on click the OK button in the BaySwap dialog box If your notebook is off turn it on ...

Page 168: ...notebook over 2 Remove the security screw Solo 9500 only 3 Slide and hold the release latch then pull the module straight out and away from your notebook 4 Push the new module straight into the bay until it clicks into place 5 Replace the security screw Solo 9500 only 6 Turn on your notebook and resume your work Security screw Solo 9500 only 3 5 inch modular bay release latch 3 5 inch modular bay ...

Page 169: ... as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slid...

Page 170: ...ting static electricity discharge on page 161 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 121 and Installing a second battery on page 123 4 Remove the memory bay cover screw then remove the memory bay cover Warning Disconnect the ...

Page 171: ...Installing memory www gateway com 5 If you are removing a module gently press outward on both clips at either end of the memory module until the module tilts upward 6 Pull the memory module out of the slot ...

Page 172: ...eyed so that it can only be inserted in one direction If the module does not fit make sure the slot in the module lines up with the tab in the memory bay 8 Gently push the module down until it clicks in place 9 Replace the memory bay cover and cover screw insert the battery connect the AC adapter and turn on your notebook Important Use only PC133 133 MHz memory modules ...

Page 173: ...scharge on page 161 for important precautions 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 121 and Installing a second battery on page 123 4 Remove the security screw Solo 9500 only 5 Slide and hold the release latch then pull the ...

Page 174: ...166 Chapter 12 Upgrading Your Notebook www gateway com 6 Remove the two screws that secure the hard drive kit to the notebook 7 Slide the hard drive kit away from the connector ...

Page 175: ...ector then remove the kit from the bay 9 Place the new hard drive kit in the bay and slide it into the connector 10 Replace the two screws to secure the hard drive kit to the notebook 11 Reinstall the 3 5 inch module 12 Reinstall the security screw Solo 9500 only 13 Reinstall the battery and connect the power ...

Page 176: ...168 Chapter 12 Upgrading Your Notebook www gateway com ...

Page 177: ...es you a convenient way to attach external devices such as a monitor a full size keyboard or an AC adapter Although devices can be attached directly to the ports on the notebook the port replicator lets you make all of those connections in one step The port replicator also gives you access to additional ports not found on the notebook ...

Page 178: ...170 Chapter 13 Using the Port Replicator and Docking Station www gateway com Front Release latch Docking port Docking posts ...

Page 179: ...ed only the USB ports on the port replicator are available Dual mode Kensington lock slots Secure your notebook and port replicator to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the port replicator left slot Connect the lock here to secure both the port replicator and the notebook right slot USB ports Dual mode Kensington lock slots ...

Page 180: ...xternal audio device such as a stereo to this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Connect an external audio device such as a stereo to this jack so you can play your notebook audio through that device Parallel port Plug a parallel device such as a printer into this port Headphone jack Microphone jack Line in jack Line out jack Par...

Page 181: ...port TV in jack Not functional with your notebook TV out jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device S PDIF jack Plug a standard RCA cable into this jack and the jack on a digital audio device Powe...

Page 182: ...ort Replicator and Docking Station www gateway com Right side Component Icon Description PS 2 mouse port Plug a PS 2 mouse into this port PS 2 keyboard port Plug a PS 2 keyboard into this port PS 2 mouse port PS 2 keyboard port ...

Page 183: ...o the ports on the port replicator 2 Lift the release latch on the port replicator 3 Align the connector holes on the bottom of your notebook with the docking posts on the port replicator then press down on the release latch until it snaps into place Important The notebook may detect additional devices and add drivers after being attached to the port replicator This process must be completed for c...

Page 184: ...tebook from the port replicator 1 Click Start then select Undock Computer The Undock Computer menu item appears in the Start menu only while the notebook is docked 2 Lift the release latch on the port replicator until the notebook is disconnected then lift the notebook away from the docking posts ...

Page 185: ...xternal devices such as a monitor a full size keyboard or an external pointing device Although devices can be attached directly to ports on the notebook the docking station lets you make all of those connections in one step It also provides additional ports and other expansion features Front Docking port Docking posts Docking eject button Release latch ...

Page 186: ...SB device into one of these ports These ports and the notebook USB ports can be used at the same time Dual mode Kensington lock slots Secure your notebook and docking station to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the docking station left slot Connect the lock here to secure both the docking station and the notebook right slot S PDIF ...

Page 187: ... audio device TV out Composite Video jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video TV in Composite Video jack Not functional with your notebook Parallel port Plug a parallel device such as a printer into this port Right channel analog audio out jack Left channel analog audio out jack TV out Com...

Page 188: ...al instrument into this port This port provides both MIDI in and out capabilities Monitor port Plug an external VGA monitor into this port S Video in jack Not functional with your notebook S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device Power connector Plug the AC adapter into this connector Use only the AC adapter for your particular model Component...

Page 189: ...181 Checking out the docking station www gateway com Right side PC Card slots Headphone jack Power button Microphone jack Line in jack Line out jack PS 2 mouse port PS 2 keyboard port ...

Page 190: ...one is connected the built in microphone is turned off Line in jack Connect an external audio source such as a stereo to this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Connect an amplified external audio device such as a stereo to this jack so you can play your notebook audio through that device PS 2 mouse port Plug a PS 2 mouse into th...

Page 191: ...ng station s packing materials for first time setup instructions 2 Connect external devices to the docking station 3 Lift the release latch on the docking station 4 Align the connector holes on the bottom of your notebook with the connector posts on the docking station then press down on the release latch until it snaps into place Important When the notebook is docked the docking station must be c...

Page 192: ... To turn on the docking station s external speakers and audio jacks if you have Windows Me you must change audio settings the settings are changed automatically in Windows NT Windows 2000 and Windows XP You can also configure the notebook s internal speakers analog audio to pass through the digital audio jack to the docking station To turn on the docking station s external speakers and audio jacks...

Page 193: ...ength PCI card in your docking station To install a PCI card 1 Remove your notebook from the docking station 2 Unplug all cables including the power cord 3 Remove the screw on the back of the docking station Important The PCI card bay cover is locked when the release latch is down and the docking station is secured using the Kensington lock slot ...

Page 194: ...186 Chapter 13 Using the Port Replicator and Docking Station www gateway com 4 Lift the release latch on the docking station then slide the cover straight back and lift it off ...

Page 195: ...com 5 If your card requires access for cables push out the side panel cover and store it in a safe place 6 Remove the retaining screw from the card bracket in the card bay 7 Install the PCI card in the card slot 8 Secure the card by replacing the retaining screw ...

Page 196: ...Replicator and Docking Station www gateway com 9 Replace the cover by setting it flat on the docking station and sliding it forward into place Do not tilt the cover 10 Replace the screw that secures the cover to the docking station ...

Page 197: ...e office computers lets you share drives printers and a single Internet connection among the connected computers This chapter contains information about Benefits of a home small office or home office network The Gateway Connected Home Network connection types Your networking shopping list ...

Page 198: ...net Service Provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In addition you can map a drive from a computer on the network to a drive on another computer and access the file as if it were located on the hard drive of the computer y...

Page 199: ... store audio files such as the popular MP3 files and video files on any networked computer then play them on any of the other computers or devices connected to your network a process called streaming Add a digital music player such as the Gateway Connected Music Player and you can integrate your stereo system into your network as well Playing multi player games With a home network you can play mul...

Page 200: ...cing the Gateway Connected Home The Gateway Connected Home connects all your computers and other devices so that you can share files programs peripheral devices and much more from any computer in your house The picture below shows an example Gateway Connected Home ...

Page 201: ...r connected computers to your Internet connection simultaneously A Gateway Connected Touchpad to your connected home so that more than one screen name can log onto America Online simultaneously Your notebook computer to your connected home so you can share files and print at home A Gateway Connected Music Player to your connected home to play audio files located on any connected computer anywhere ...

Page 202: ...or Fast Ethernet Ethernet is a type of connection commonly used in offices around the world This type of connection can also be used to build small computer networks in the home Ethernet is available at two different speeds standard Ethernet which runs at the same speed as HPNA 2 0 and Fast Ethernet which runs up to ten times faster To create an Ethernet network you or your electrician must instal...

Page 203: ...s you the freedom to move about your home or office with your computer For example you can take your notebook computer from your home office to your patio without having a telephone or Ethernet jack available Although you save on the cost of wiring the higher cost of wireless Ethernet equipment may result in a wireless network costing more than a wired one Warning Radio frequency wireless communic...

Page 204: ... small office or home office has a telephone jack with the same telephone number in each room that has a device you want to connect You have several Windows based computers that are used for drive sharing printing to a single printer or surfing the Internet Your notebook computer has one of the following An HPNA jack for connecting to a telephone jack A USB port to connect to a HPNA adapter Cost s...

Page 205: ...the ability to move about with your computer are more important than cost savings You have several Windows based computers that are used for drive sharing printing to a single printer or surfing the Internet Your notebook computer has wireless Ethernet IEEE 802 11b for networking Your connection speed needs are less than 11000 Kbps see Comparing data transfer speed on page 198 Bluetooth A Bluetoot...

Page 206: ...following table shows the Gateway supported network type and the maximum speed of each Type of Program Speed Required Voice over IP VoIP 5 20 Kbps Multiplayer Game 20 80 Kbps Dial up Internet 24 56 Kbps MP3 Audio Streaming 80 200 Kbps Printer Sharing 80 200 Kbps Broadband Internet 100 1000 Kbps File Sharing 300 40000 Kbps MPEG Video Streaming 4000 8000 Kbps Connection Type Rated Maximum Speed Blue...

Page 207: ...ame time your teenager may play music on another computer Playing two MP3 audio files simultaneously requires 200 Kbps 200 Kbps 400 Kbps If at the same time you are playing two MP3 audio files you also print a file to your printer the speed required increases to 200 Kbps 200 Kbps 200 Kbps 600 Kbps A comparison of the two tables on the previous page shows that HPNA 2 0 Ethernet and wireless Etherne...

Page 208: ...in each desktop computer OR A USB HPNA adapter attached to each desktop or notebook computer OR An HPNA PC Card installed in each notebook computer Telephone cable going from each computer to the closest telephone jack Important Your Gateway computer may already have a factory installed HPNA V 90 combination card All HPNA components should be HPNA 2 0 A mixture of HPNA 1 0 and HPNA 2 0 components ...

Page 209: ... An Ethernet hub or switch with enough ports for each computer and device in the network hubs are slightly cheaper than switches but may run slower than switches Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet 10 Mbps or Fast Ethernet 100 Mbps A mixture of Ethernet and Fast Ethernet components will result in your net...

Page 210: ... Ethernet built in A wireless Ethernet IEEE 802 11b Access Point if you want to connect your wireless Ethernet to the Internet or a wired network Bluetooth For a Bluetooth network you need A Bluetooth PCI card installed in each desktop computer OR A Bluetooth PC Card installed in each notebook computer that does not have Bluetooth built in Devices with Bluetooth such as PDAs pagers cellular teleph...

Page 211: ...d Home or networking an office discuss your particular needs with your Gateway Country Store representative In addition several books and Internet sites are dedicated to networking Refer to these sources for more information about networking your home or office with HPNA Ethernet Wireless Ethernet or Bluetooth ...

Page 212: ...204 Chapter 14 Networking Your Notebook www gateway com ...

Page 213: ...s and Settings Transfer Wizard If your new computer is running Windows XP you can move your data files and personal settings from your old computer to your new one by using the Files and Settings Transfer Wizard You can take your display Internet and e mail settings from your old computer and transfer them to the new one The wizard also moves specific files or entire folders such as My Documents M...

Page 214: ...personal data files To find files in the My Documents folder 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the C drive icon The C window opens 3 Double click the My Documents folder The My Documents window opens You can often identify different data file types by looking at the file s ...

Page 215: ...oftware came preinstalled on your new computer run that setup program If it asks to set up a new account or an existing one choose to reconnect to an existing account If your current ISP software is not preinstalled on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it o...

Page 216: ...owser program s online help Reinstalling your old printer or scanner Older printers scanners or other peripheral devices may have Windows support integrated built in which means you do not need any additional software Newer devices however usually require your original software installation CDs or diskettes Reinstalling a USB printer or scanner USB devices may have special installation instruction...

Page 217: ...ated you should also check the manufacturer s Web site for driver updates Reinstalling your old programs You probably use some programs that did not come installed on your new computer such as personal finance software graphics programs or games Spend some time going through your old computer s Start and Programs menus making note of any programs you want to install on your new computer Locate you...

Page 218: ...210 Chapter 15 Moving from Your Old Computer www gateway com ...

Page 219: ...s Magnetic fields can erase data on both diskettes and hard drives Never turn off your computer when the hard drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case and LCD can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extre...

Page 220: ...st Maintenance task Immediately after purchase Monthly When needed See Create an emergency diskette X page 213 Check for viruses X X page 217 Manage hard drive space X page 219 Clean up hard drives X X page 220 Scan hard drive for errors X X page 221 Defragment hard drive X X page 223 Back up files X X page 225 Recalibrate the battery X page 227 Clean computer case X page 228 Clean keyboard X page...

Page 221: ...r To create an emergency startup diskette in Windows XP 1 Place a blank diskette labeled Startup into the diskette drive 2 Click Start then select My Computer The My Computer window opens 3 Right click 3 Floppy A then select Format The Format 3 Floppy A dialog box opens 4 Select Create an MS DOS Startup Disk then click Start Windows copies files to the emergency startup diskette Help and Support F...

Page 222: ...tect it by sliding the write protect tab up 7 Store your emergency startup diskette in a safe place with your other backup software media To create an emergency startup diskette in Windows Me or Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box opens Not wri...

Page 223: ...te Disk A message tells you to label a new diskette and insert it into the diskette drive 5 Place a blank diskette labeled Startup into the diskette drive 6 Click OK Windows copies files to the emergency startup diskette 7 When Windows finishes copying files remove the diskette from the diskette drive ...

Page 224: ... To prevent the diskette from being erased or infected by viruses you should write protect it by sliding the write protect tab up 9 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write protected ...

Page 225: ...wnloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus You should periodically update your Norton AntiVirus program to protect against the latest viruses To scan for viruses 1 Click Start then select All ...

Page 226: ...or at least 30 seconds 3 Turn on the computer and rescan for the virus To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished updating click Finish ...

Page 227: ... drive space 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Help and Support For more information on checking hard drive space click Start then select Help and Support or Help ...

Page 228: ...r The My Computer window opens OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens Help and Support For more information on using Disk Cleanup cl...

Page 229: ...as on the hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking or ScanDisk once a week If you use your computer less frequently once a month may be adequate Also use Error checking or ScanDisk if you encounter hard drive problems To check the hard drive for errors 1 In Windows XP click Start then select My Computer OR...

Page 230: ...ns to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK ...

Page 231: ...ragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to st...

Page 232: ...Click the Tools tab 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Start or Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes ...

Page 233: ...s You should back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backup device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Help and Support For more informa...

Page 234: ...elect All Programs Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Help and Support For more information on using the Scheduled Task Wizard click Start then select Help and ...

Page 235: ... 3 Open the Advanced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press ENTER 6 Select Yes then press ENTER The battery learning process begins and a screen opens showing you the progress The entire process will take several hours When the recalibration is done the message Press Esc key to exit appea...

Page 236: ... the battery Use a damp lint free cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to d...

Page 237: ...d water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy To clean your mouse 1 Turn the mouse upside down 2 Rotate the retaini...

Page 238: ... com 3 Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Page 239: ... the drivers provided by the device manufacturer You should reinstall device drivers If directed to do so while troubleshooting If you have reinstalled Windows NT 4 0 or Windows 2000 If you see a message indicating that there is a problem with a device driver This section provides instructions for reinstalling device drivers in Windows 98 Windows Me Windows 2000 Windows XP and Windows NT 4 0 If yo...

Page 240: ...he System Restoration Kit program starts Go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 C...

Page 241: ...mputer hardware device drivers The process for reinstalling the Windows NT 4 0 device drivers includes Finding the locations of the device drivers For more information see Locating Windows NT 4 0 drivers on page 233 Reinstalling the device drivers For more information see Reinstalling Windows NT 4 0 video device drivers on page 235 Reinstalling the Windows NT Service Pack For more information see ...

Page 242: ... in your computer with the names and locations of each driver 5 If you want to print the Windows NT 4 0 Drivers List parallel port printers only press P Make sure your printer is connected and turned on OR If you do not want to print the Windows NT 4 0 Drivers List write down the contents of each device s Name and Location fields 6 Exit the program by pressing X 7 Remove Disc 1 of the System Resto...

Page 243: ...h a file name for example setup exe go to Step 5 OR If the driver location information for your video card driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Wind...

Page 244: ...ually drive D where D is the letter of the CD DVD drive in the Copy manufacturer s file from list 17 Click Browse then select the directory that contains the video driver file name you found when you ran the Windows NT 4 0 Locator utility 18 Click the driver file name select Open then click OK The Change Display dialog box opens and shows the name of the display driver 19 Click OK then click Yes T...

Page 245: ...en did not show properly click No and make changes to the settings then test again 27 Click OK 28 If required go to Reinstalling Windows NT 4 0 audio device drivers on page 237 Otherwise go to Reinstalling the Windows NT 4 0 Service Pack on page 244 Reinstalling Windows NT 4 0 audio device drivers Use the instructions in this section to reinstall the drivers that support the audio devices in your ...

Page 246: ... drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 233 7 Click OK 8 Reinstall your audio device driver by following the on screen instructions You have completed the driver reinstallation 9 Go to To reinstall the Windows NT 4 0 modem device driver on page 240 ...

Page 247: ...ling device drivers www gateway com 12 Click the Devices tab 13 Click Add The Add dialog box opens 14 Select Unlisted or Updated driver in the List of Drivers list then click OK The Install Driver dialog box opens ...

Page 248: ...support the modem in your computer To reinstall the Windows NT 4 0 modem device driver 1 Make sure you ran the Windows NT 4 0 Locator utility to find the modem driver For more information see Locating Windows NT 4 0 drivers on page 233 2 Place Disc 1 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 If the driver location information for yo...

Page 249: ...11 Double click the Modems icon The Install New Modem dialog box opens 12 Select Don t detect my modem I will select it from a list then click Next A second Install New Modem dialog box opens 13 Click Have Disk The Install From Disk dialog box opens 14 In the Copy manufacturer s files from text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the drive...

Page 250: ...4 0 drivers on page 233 2 Place Disc 1 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 If the driver location information for your network device driver ends with a file name for example setup exe go to Step 5 OR If the driver location information for your network device driver ends with a backslash go to Step 10 5 Click Start then select...

Page 251: ...og box opens 13 Click Add The Select Network Services dialog box opens 14 Click Have Disk The Insert Disk dialog box opens 15 In the text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 233 16 Click Next then follow the on screen instructions 17...

Page 252: ...ows NT 4 0 Service Pack To reinstall the Windows NT 4 0 Service Pack 1 Restart your computer 2 Insert Disc 2 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 Click Start then select Run The Run dialog box opens 5 In the Open text box type D SP60A SP6I386 EXE where D is the drive letter of your CD DVD drive 6 Click OK 7 Install the Windows ...

Page 253: ...ns 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK Help and Support For more information on updating device drivers click Start then select Help and Support or Help Important If your system came equipped with a wireless ...

Page 254: ...ow opens 8 Install available updated device drivers by following the on screen instructions Depending on the device driver you are updating you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions ...

Page 255: ...98 Windows Me or Windows XP the System Restoration Kit automatically reinstalls the hardware device drivers and some programs as well If you are reinstalling Windows 2000 reinstall the hardware device drivers by following the instructions in Reinstalling device drivers on page 231 and reinstall your programs by following the instructions in Reinstalling programs on page 249 You can install the rem...

Page 256: ...nstructions step you through the operating system installation 5 When you are finished reinstalling Windows 2000 reinstall your device drivers by following the instructions in Reinstalling device drivers in Windows 98 Windows Me Windows 2000 or Windows XP on page 232 Reinstalling Windows NT 4 0 To reinstall Windows NT 4 0 1 With Disc 2 of the System Restoration Kit in the CD DVD drive restart your...

Page 257: ... Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of available ...

Page 258: ...nstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions To reinstall a program from a CD 1 Place the program CD in your CD DVD drive 2 Complete the program reinstallation by following the instructions included with the program CD ...

Page 259: ... software issues This chapter also includes information about Telephone support Automated troubleshooting systems Tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 47 for more information about how to get help Help and Support For more information on troubleshooting click Start then select Help and Support or Help ...

Page 260: ... the memory bay cover while your computer is turned on while the battery is installed and while the modem cable and AC power adapter are connected Make sure you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 161 ...

Page 261: ...s on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If you added or removed modules or peripheral devices review the installation procedures you performed and make sure you followed each instruction If an error occurs in a program consult the program s printed documentation or the online help Important Do not try to troub...

Page 262: ...e diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start then selecting All Programs then Gateway Utilities Help and Support For more information on PC Doctor click Start then select Help and Support or Help ...

Page 263: ...s not produce sound Make sure the CD label is facing up Make sure the volume controls are turned up For more information see Adjusting the volume in Windows XP on page 90 or Adjusting the volume in Windows Me Windows 2000 and Windows 98 on page 94 Make sure mute controls are turned off To make sure mute is turned off In Windows Me Windows 2000 and Windows 98 double click the speaker icon in the lo...

Page 264: ...D s regional code and your computer s regional code may not match Regional codes help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your DVD drive is determined by delivery address for your computer The regional code for the disc is on the disc disc d...

Page 265: ... click Device Manager The Device Manager opens 3 Click View select Resources by type then double click Interrupt request IRQ All IRQs and their hardware assignments are displayed To check IRQ usage in Windows Me and Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens If you do not see the System icon click view all control panel options 2 Double click th...

Page 266: ...Manager check the device properties for a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 In the Device Manager double click Ports click the port you want to disable then click Properties 4 In the Device usage area click to select t...

Page 267: ...21 If errors are detected and corrected try using the diskette again You receive a Non system disk or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure the diskette you are using is IBM compatible The light on the diskette drive is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer File management A fi...

Page 268: ...ve a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the ScanDisk program For more information see Checking the hard drive for errors on page 221 The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart the computer Make sure that the ha...

Page 269: ...e Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical...

Page 270: ...n A keyboard character keeps repeating or you receive a Keyboard stuck or Key failure error message Make sure that nothing is resting on the keyboard Make sure a key is not stuck Press each key to loosen a key that might be stuck then restart the computer LCD panel The screen resolution is not correct Change the screen resolution and color depth from the Display Properties dialog box For more info...

Page 271: ...le is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telep...

Page 272: ...ect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your teleph...

Page 273: ... The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CST To access the gateway your way dial up server 1 Insert Disc 1 of the System Restoration Kit 2 Select Help 3 Click Support Web Site then follow the on screen instructions 4 To check your modem connection speed select the Direct Dial option After your modem connects move the mouse cursor over the Dial Up Networking icon located ne...

Page 274: ...about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics To run modem diagnostics in Windows Me and Windows 98 1 Close all open programs 2 Click Start then select Settings then Control Panel If you do not see the...

Page 275: ...ct Control Panel If you do not see the Phone and Modem Options icon click Switch to Classic View 2 Click double click the Phone and Modem Options icon then click the Modems tab 3 Select the modem you want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Exit Phone and Modem Options by clicking OK twice To turn down the modem volume in Windows Me and Wi...

Page 276: ...ery network is unique Contact your company computer department or network administrator for help If your system came equipped with an internal wireless device do not operate the wireless device unless the system is fully assembled Passwords The computer does not accept your password Make sure that CAPS LOCK and PAD LOCK are turned off then retype the password You forgot your startup password The p...

Page 277: ...cal outlet switched on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure the AC power adapter cables are free from cuts or damage Replace any damaged cables Your computer is not working on battery power Make sure the battery is installed correctly For more information see Changing batteries on page 121 Make sure the battery is fu...

Page 278: ...your printer for instructions on installing the printer driver If the printer you want to print to is not the default printer make sure you have selected it in the printer setup To set a default printer in Windows XP 1 Click Start then select Control Panel If you do not see the Printers and Faxes icon click Switch to Classic View 2 Click double click the Printers and Faxes icon The Printers and Fa...

Page 279: ... option on the menu click it to connect to the printer To make sure the printer is not set to work offline in Windows Me Windows 2000 and Windows 98 1 Click Start then select Settings then Printer 2 Double click the icon for the printer you want to use 3 Select Printer If there is a Use Printer Offline option on the menu click to clear the check mark Wait until files have been printed before sendi...

Page 280: ...ing the volume in Windows Me Windows 2000 and Windows 98 on page 94 Make sure that Mute is not selected For more information see Adjusting the volume in Windows XP on page 90 or Adjusting the volume in Windows Me Windows 2000 and Windows 98 on page 94 Video The screen is too dark Adjust the brightness using the function keys The external monitor is not working Make sure that the monitor power is t...

Page 281: ...er to the manufacturer documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site Consult the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your issue inclu...

Page 282: ...3 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question Refer to Before calling Gateway Technical Support on page 273 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m C...

Page 283: ...following resources The printed or online manual that came with your hardware or software In many cases additional product information and online manuals for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee base...

Page 284: ...rograms including Microsoft Word Excel and PowerPoint www gateway com country Gateway CD Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subjec...

Page 285: ...near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer cas...

Page 286: ...placeable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock alw...

Page 287: ...s are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on a...

Page 288: ...he destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service...

Page 289: ...tter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructi...

Page 290: ...lo 9550 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate y...

Page 291: ...he telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipme...

Page 292: ...exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emis...

Page 293: ...to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utilit...

Page 294: ...is well below the RF exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual European Union The following information is only applicable to systems labeled with the CE mark European d...

Page 295: ...Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R TTE directive European States qualified under wireless approvals European States with restrictions on u...

Page 296: ...requency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the ...

Page 297: ...tem label Operational guidelines for 2 4 GHz band wireless equipment if equipped This equipment uses the 2 4 GHz ISM frequency band The ISM band is the industrial scientific and medical device band Devices that might also use this band are microwave ovens other LAN devices amateur radio stations licensed premises radio stations and non licensed specified low power radio stations Prior to setting u...

Page 298: ...be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Page 299: ...ection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up t...

Page 300: ...ts are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this guide may result in hazardous radiation exposure To prevent exposure to laser beams do not ...

Page 301: ...business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking So...

Page 302: ...294 Appendix A Safety Regulatory and Legal Information www gateway com ...

Page 303: ...o file streaming 191 automobile airplane power adapter 125 AVI file 100 B background 146 backing up files 225 battery alarm options 127 129 bay 7 21 changing 121 charge indicator 2 14 charge status 120 conserving power 125 installing 121 installing second 123 low battery warning 134 managing power 125 meter 120 monitoring charge 120 134 recalibrating 227 recharging 26 120 secondary 123 bays batter...

Page 304: ...oystick 173 180 keyboard 5 19 174 182 line in 4 17 172 182 line out 172 182 microphone 4 17 172 182 MIDI 173 180 modem 3 18 monitor VGA 5 19 173 180 mouse 5 19 174 182 network 3 16 NTSC PAL out 5 19 173 179 parallel 5 19 172 179 port replicator 5 19 169 power 6 20 173 180 printer 5 19 172 179 PS 2 5 19 174 182 S PDIF 4 17 173 178 serial 5 19 173 180 speaker out 4 17 172 182 S Video out 173 180 TV ...

Page 305: ...ng in Windows 2000 245 updating in Windows 98 245 updating in Windows Me 245 updating in Windows XP 245 drives 59 CD DVD 87 diskette 86 hard drive 165 installing and replacing 158 modular bay 4 7 replacing hard drive 165 sharing 190 viewing contents 59 viewing files and folders 60 DVD 87 cleaning 256 drive 87 inserting 87 playing 101 replacing drive module 158 troubleshooting 255 E electrostatic d...

Page 306: ... Web address 52 Web site 52 Gateway Connected Home 192 components 193 shopping list 200 Gateway Connected Music Player 193 Gateway Connected Touchpad 193 gateway your way dial up server 265 H hard drive checking for errors on 221 checking for free space 219 defragmenting 223 indicator 33 replacing 165 scanning for errors on 221 troubleshooting 260 headphone jack 4 17 172 182 help button 40 online ...

Page 307: ...ck port 173 180 K Kensington cable lock 137 lock slot 6 20 171 178 key combinations 37 keyboard cleaning 229 port 5 19 174 182 shortcuts 74 troubleshooting 262 keys Break 37 brightness 37 38 LCD CRT 37 Pad Lock 37 Pause 37 Scroll Lock 37 Standby 37 Status 37 L latch cover release 14 LCD panel troubleshooting 262 LCD CRT key 37 lights battery 2 power 2 line in jack 4 17 172 182 line out jack 172 18...

Page 308: ...imedia playing audio CD 96 97 playing DVD 101 recording audio 98 using Audio DJ 88 using Windows Media Player 96 100 multi player game playing 191 music library building 106 changing settings 107 MusicMatch building a music library 106 creating music files 104 editing track information 105 listening to Internet radio 108 playing audio CD 102 N navigation keys 36 network jack 3 16 troubleshooting 2...

Page 309: ... PS 2 5 19 174 182 serial 5 19 46 173 180 USB 4 17 46 171 178 power AC power adapter 125 advanced settings 127 130 alarms 127 129 automobile airplane adapter 125 battery 125 button 30 37 182 changing modes 126 changing settings 127 134 connector 6 20 damaged cord 26 27 EmPower adapter 125 Hibernate mode 126 131 132 indicator 2 14 management 125 138 schemes 127 SpeedStep settings 132 Standby Resume...

Page 310: ...g 191 Scheduled Tasks Wizard 226 screen adjusting settings 140 changing color depth 141 changing number of colors 141 changing resolution 142 saver 149 troubleshooting 262 272 screen objects getting information 42 moving 43 selecting 42 Scroll Lock 37 indicator 34 Search utility 66 searching for files and folders 64 65 security features Kensington lock 171 178 security while travelling 137 serial ...

Page 311: ...resources 273 Technical Support 274 tips before contacting 273 tutorial service 274 telephone line protector 136 line tester 136 receiving and viewing faxes 118 sending a fax 116 sending faxes from a program 118 setting up fax cover page 114 telephone support 273 television viewing display on 110 title bar 58 touchpad 41 buttons 42 changing settings 151 clicking 42 double clicking 42 moving pointe...

Page 312: ...ng against 81 217 removing with Norton AntiVirus 217 volume adjusting 90 94 adjusting modem 267 control buttons 36 controls 90 94 muting 90 94 W waking up your notebook 30 WAV file 100 Web browser 76 79 Web page 79 Web site 79 connecting to 80 Gateway 52 window 57 close button 58 closing 74 maximize button 58 menu bar 58 minimize button 58 title bar 58 Window Media Player 96 Windows desktop 54 loc...

Page 313: ...rivers in Windows 98 245 updating device drivers in Windows Me 245 updating device drivers in Windows XP 245 Windows key 36 Windows Media Player 100 wireless connections using while traveling 136 wireless Ethernet 195 197 World Wide Web WWW 79 downloading files 81 write protection for diskettes 214 216 ...

Page 314: ...306 ...

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