268
Chapter 18: Troubleshooting
www.gateway.com
Mouse
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Try a mouse you know is working to make sure the mouse port works.
■
Shut down and restart your computer.
The external mouse works erratically
■
Clean the mouse. For more information, see “Cleaning the mouse” on
page 229.
Networks
You cannot connect to your company network
■
Every network is unique. Contact your company computer department
or network administrator for help.
■
If your system came equipped with an internal wireless device, do not
operate the wireless device unless the system is fully assembled.
Passwords
The computer does not accept your password
■
Make sure that C
APS
LOCK
and P
AD
LOCK
are turned off, then retype the
password.
You forgot your startup password
■
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
Summary of Contents for Solo 9500
Page 7: ...vii Tutoring 275 Training 276 A Safety Regulatory and Legal Information 277 Index 295 ...
Page 8: ...viii ...
Page 92: ...84 Chapter 6 Using the Internet www gateway com ...
Page 176: ...168 Chapter 12 Upgrading Your Notebook www gateway com ...
Page 212: ...204 Chapter 14 Networking Your Notebook www gateway com ...
Page 218: ...210 Chapter 15 Moving from Your Old Computer www gateway com ...
Page 302: ...294 Appendix A Safety Regulatory and Legal Information www gateway com ...
Page 314: ...306 ...