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Gateway E-4100, User Manual

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Gateway E-4100 User Manual Download Page 162

156

Chapter 9: Troubleshooting

www.gateway.com

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■

Never remove your computer case cover while your computer is turned 
on and while the modem cable and the power cord are connected.

■

Do not attempt to open the monitor case. To do so is extremely dangerous. 
Even if the power is disconnected, energy stored in the monitor 
components can be dangerous. Also, opening the monitor voids the 
warranty.

■

Make sure that you are correctly grounded before opening your computer 
case. For more information about preventing damage from static electricity, 
see 

“Preventing static electricity discharge” on page 99.

Warning

To avoid bodily injury, do not attempt to troubleshoot your 
computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified 
computer technician.

Summary of Contents for E-4100

Page 1: ...Your Gateway Computer Customizing Troubleshooting E 4100 user s guide...

Page 2: ......

Page 3: ...ur Computer 21 Protecting from power source problems 22 Working safely 23 Reducing eye strain 23 Setting up your computer desk and chair 24 Setting up your computer and computer accessories 24 Sitting...

Page 4: ...ing up files 72 Using the Scheduled Task Wizard 72 Cleaning your computer 74 Cleaning the exterior 74 Cleaning the keyboard 75 Cleaning the monitor screen 75 Cleaning the mouse 76 Power management 78...

Page 5: ...or diskette drive 128 Replacing the hard drive 133 Adding or replacing add in cards 136 Replacing the power supply 138 Replacing the system board 140 Installing memory 144 Replacing the system battery...

Page 6: ...Telephone support 181 Tutoring and training 182 Self help 182 Tutoring 182 Training 183 A E 4100 Technical Reference 185 Features 186 System board layout 187 Section 1 188 Section 2 189 BIOS configura...

Page 7: ...ay E 4100 computer Read this chapter to learn How to identify the features of your Gateway computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Aut...

Page 8: ...id Tower Gateway Micro Tower The Gateway Mid Tower case has an access door on the front that covers the drive bays and other components For information on the Gateway Mid Tower case see Gateway Mid To...

Page 9: ...t Your computer may contain any of the following components 3 5 inch drive bay cover CD DVD Recordable drive CD DVD eject button Diskette eject button Diskette drive Power button USB ports 5 25 inch d...

Page 10: ...drive to store smaller files on diskettes For more information see Using the diskette drive on page 40 Power button Press this button to turn the power on or off You can also configure the power butt...

Page 11: ...rt Parallel port Serial port USB ports PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Audio input Line in jack Microphone jack Headphone speakers Line out jack Case cover shipping s...

Page 12: ...o 230 PS 2 mouse port Plug a Personal System 2 PS 2 mouse into this port PS 2 keyboard port Plug a PS 2 keyboard into this port USB ports USB v2 0 Plug USB Universal Serial Bus devices such as a mouse...

Page 13: ...cover shipping screw Remove this screw before opening the case Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity COA contains your Windows product key Ethernet Network ja...

Page 14: ...eway com Gateway Micro Tower Front Your computer may contain any of the following components CD DVD eject button CD DVD Recordable drive Power button Diskette drive Diskette eject button USB ports Hea...

Page 15: ...eject an inserted Zip disk Zip drive Use this drive to store larger files on Zip disks Diskette drive Use this drive to store smaller files on diskettes For more information see Using the diskette dri...

Page 16: ...ay contain any of the following components Power connector PS 2 keyboard port PS 2 mouse port Parallel port Serial port USB ports Monitor port Audio input Line in jack Microphone jack Headphone speake...

Page 17: ...s connector PS 2 mouse port Plug a PS 2 mouse into this port Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot Case cover shipping screw Remove...

Page 18: ...osition for the correct voltage The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power...

Page 19: ...Gateway Micro Tower Back www gateway com Desktop to tower conversion You can convert your Gateway Micro Tower case from desktop to tower configuration using the rotating foot included with your syste...

Page 20: ...you call for assistance Gateway serial number You can locate the Gateway serial number Printed on a white sticker on the front or top of your computer case Printed on the customer invoice that came w...

Page 21: ...our model www gateway com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your o...

Page 22: ...type and hard drive size go to the My Computer Info link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and d...

Page 23: ...17 Finding your specifications www gateway com You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more information see Using eSupport on page 37...

Page 24: ...ra lets you take pictures that you can view and edit on your computer A digital video camera lets you take videos and pictures that you can view and edit on your computer A scanner copies an image suc...

Page 25: ...eed a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase yo...

Page 26: ...20 Chapter 1 Checking Out Your Gateway E 4100 Computer www gateway com...

Page 27: ...ing Up Your Computer This chapter provides basic information about your Gateway computer Read this chapter to learn how to Use your computer safely Start and turn off your computer Restart reboot your...

Page 28: ...our computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your co...

Page 29: ...void glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect l...

Page 30: ...chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footre...

Page 31: ...h your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury from repe...

Page 32: ...er using the setup poster 2 Turn on the monitor 3 Turn on your computer and speakers 4 If you are starting your computer for the first time follow the on screen instructions to set up your computer 5...

Page 33: ...your computer Tips Tricks When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug th...

Page 34: ...peration you may have to restart reboot your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Ap...

Page 35: ...ng Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Do More With Gateway Online help Gateway...

Page 36: ...over and use the many features of your Gateway computer HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solv...

Page 37: ...ou can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your Gateway computer li...

Page 38: ...Full text Search Matches These topics are located in HelpSpot and contain the words you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contai...

Page 39: ...topic click the topic name in the Search Results list HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a He...

Page 40: ...ateway computer for digital music digital photography digital video gaming and other programs To access Do More With Gateway in Windows XP click Start then click Do More With Gateway Click the topics...

Page 41: ...arn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information...

Page 42: ...site Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit...

Page 43: ...e reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and ins...

Page 44: ...38 Chapter 3 Getting Help www gateway com...

Page 45: ...es and Multimedia This chapter provides information on using the multimedia capabilities of your computer Read this chapter to learn how to Use the diskette drive Use the CD or DVD drive Record your o...

Page 46: ...e drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fiel...

Page 47: ...To access a file on the diskette in Windows XP click Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diske...

Page 48: ...RW drive Install programs play audio CDs access data and create CDs You can only write to a CD R disc once You can write to and erase CD RW discs multiple times For more information see Creating CDs...

Page 49: ...Using the CD or DVD drive www gateway com Inserting a CD or DVD Important Some music CDs have copy protection software You may not be able to play these CDs on your computer CD or DVD drive Eject butt...

Page 50: ...DVD drive tray opens 2 Place the disc in the tray with the label facing up 3 Press the eject button again The CD or DVD drive tray closes Important When you place a single sided disc in the tray make...

Page 51: ...for other tasks while creating CDs or DVDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be...

Page 52: ...4 Using Drives and Multimedia www gateway com Copying a CD or DVD To copy a music CD data CD or data DVD 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Exp...

Page 53: ...o copy into your recordable drive If you have two drives insert the disc in your non recordable drive 4 Click the arrow to open the Source drive list then click the drive that contains your source dis...

Page 54: ...48 Chapter 4 Using Drives and Multimedia www gateway com 7 Click Burn The Nero s Title and CD Database dialog box opens...

Page 55: ...pies the tracks from the source disc to the blank recordable disc 9 If you are using one drive a message prompts you to insert a CD or DVD Remove the source CD or DVD insert a blank writable CD or DVD...

Page 56: ...1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD or DVD into your recordable drive 3 If a dialog box opens click...

Page 57: ...that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select m...

Page 58: ...Click the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells yo...

Page 59: ...d drive 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert the music CD that has the tracks you want to copy into your CD drive 3 If an...

Page 60: ...54 Chapter 4 Using Drives and Multimedia www gateway com 5 Click the Save Tracks icon The Nero s Title and CD Database dialog box opens 6 Wait until the dialog box closes OR Click Cancel...

Page 61: ...utton to open the Output file format list then click the format you want for the saved tracks 9 To record all the tracks click GO The recording process begins OR To record selected tracks hold down th...

Page 62: ...ic then click one of the following options Audio CD to create a music CD that will play on all CD players Nero Express converts MP3 and WMA files to Audio CD format Audio and Data CD to create a CD th...

Page 63: ...57 Creating CDs and DVDs www gateway com The screen you use to add files opens...

Page 64: ...folder that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to...

Page 65: ...he arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that t...

Page 66: ...Designer to create labels for your CDs and DVDs covers for your CD and DVD cases booklets to include with your CDs and DVDs and more Nero DriveSpeed to control CD or DVD drive read speed and spin dow...

Page 67: ...hapter provides basic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Protect your computer from viruses Manage hard drive sp...

Page 68: ...and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all l...

Page 69: ...check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Micr...

Page 70: ...n for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Vir...

Page 71: ...least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click L...

Page 72: ...drive Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My C...

Page 73: ...ram 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that...

Page 74: ...very day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check...

Page 75: ...utes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click...

Page 76: ...ss different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse be...

Page 77: ...ss on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help...

Page 78: ...or tape drive to do a complete hard drive backup For more information see Creating CDs and DVDs on page 45 If you do not have a high capacity backup device and you want to purchase one you can contac...

Page 79: ...opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your co...

Page 80: ...of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free o...

Page 81: ...ork after it dries you may need to replace it Cleaning the monitor screen If your monitor is a flat panel display use a soft cloth and water to clean the monitor screen Squirt a little water on the cl...

Page 82: ...y cleaning the mouse will likely improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Turn the mouse upside down...

Page 83: ...lcohol 5 Replace the mouse ball and lock the retaining ring into place Help and Support For a video tutorial about cleaning the mouse in Windows XP click Start then click Help and Support Type the key...

Page 84: ...or and drives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory...

Page 85: ...power saving modes to the power button Ifyourcomputer is and you want to then On Enter Standby mode In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click Start then...

Page 86: ...hen click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The...

Page 87: ...power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows...

Page 88: ...open a Power buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the power management settings in Windows XP click Start the...

Page 89: ...nance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialo...

Page 90: ...HIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Setting up an u...

Page 91: ...ion dialog box opens 5 Click the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more information ab...

Page 92: ...86 Chapter 5 Maintaining Your Computer www gateway com...

Page 93: ...6 87 Restoring Software Read this chapter to learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows...

Page 94: ...tried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and S...

Page 95: ...t there is a problem with a device driver reinstall the device drivers by following the instructions in To reinstall device drivers on page 89 If you just reinstalled Windows XP or Windows 2000 the de...

Page 96: ...computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions 8 To find driver locations for installation on another computer c...

Page 97: ...g Continue 3 If you are prompted to select your Gateway computer type click E Series Business Use then click Continue 4 Click the Web Updates tab 5 Click Check Now The Connect window opens 6 Install a...

Page 98: ...Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon 3 In the Currently Installed Programs list click the program you want to uninstall then...

Page 99: ...n Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon 3 In the Currently Inst...

Page 100: ...and some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on p...

Page 101: ...ontinue 13 When prompted accept the License Agreement by pressing Y 14 Wait while the setup program copies files to your hard drive When your computer restarts do NOT press any key to boot from CD 15...

Page 102: ...96 Chapter 6 Restoring Software www gateway com...

Page 103: ...our case style Open the computer case Remove and install drives and components Remove and install add in cards Remove and install system boards Add memory Change the battery You must open the computer...

Page 104: ...cal Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some tools and supplies that you may need to work on your...

Page 105: ...ve components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protectio...

Page 106: ...Gateway Micro Tower The Gateway Mid Tower case has an access door on the front that covers the drive bays and other components For information on the Gateway Mid Tower case see Gateway Mid Tower Case...

Page 107: ...cables 4 Press the power button to drain any residual power from your computer 5 If your case cover has a case cover shipping screw installed on the back of the case remove the screw For information...

Page 108: ...102 Chapter 7 Upgrading Your Computer www gateway com 6 Push in on the cover release handle...

Page 109: ...103 Gateway Mid Tower Case www gateway com 7 Pull the side panel away from the case...

Page 110: ...w gateway com Closing the case To close the computer case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door...

Page 111: ...ord Adding or replacing a CD DVD or diskette drive Use these instructions to add or replace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To add or replace a CD...

Page 112: ...drive locate an empty drive bay OR If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the...

Page 113: ...107 Gateway Mid Tower Case www gateway com 4 If there is a shipping screw installed next to the release lever remove the screw then slide the release lever toward the rear of the case...

Page 114: ...er instructions 7 Slide the new drive into the drive bay until it settles into the indentation and is flush with the front of the computer case then slide the release lever toward the front of the cas...

Page 115: ...case style For more information see Identifying your computer case style on page 100 2 Open the case by following the instructions in Opening the case on page 101 3 Disconnect the drive cables noting...

Page 116: ...110 Chapter 7 Upgrading Your Computer www gateway com 4 Slide the release lever toward the open side of the case...

Page 117: ...in then slide the release lever toward the inside of the case 8 Reconnect the drive cables using your notes from Step 3 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds wi...

Page 118: ...or more information see Identifying your computer case style on page 100 2 Open the case by following the instructions in Opening the case on page 101 3 For more stability place your computer on its s...

Page 119: ...113 Gateway Mid Tower Case www gateway com 5 Remove the retention thumbscrew that secures the card retention cover to the case then flip the add in card retention cover open...

Page 120: ...an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the...

Page 121: ...nnect the add in card cables using your notes from Step 4 See the add in card documentation for further instructions 10 Close the case by following the instructions in Closing the case on page 104 11...

Page 122: ...116 Chapter 7 Upgrading Your Computer www gateway com 3 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface...

Page 123: ...y com 4 Disconnect the power supply cables from all components such as hard drives CD DVD Recordable drives and the system board noting their locations and orientation You will reconnect the cables af...

Page 124: ...118 Chapter 7 Upgrading Your Computer www gateway com 5 Flip the power supply retention clip out...

Page 125: ...ll the new power supply into the case then flip the power supply retention clip in until it locks into place 8 Reconnect the power supply cables using your notes from Step 4 See the power supply docum...

Page 126: ...instructions in Opening the case on page 101 3 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 4 Remove all of the ad...

Page 127: ...121 Gateway Mid Tower Case www gateway com 6 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location...

Page 128: ...e system board standoffs slide out of the keyhole slots 8 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew Important The new system board must have special...

Page 129: ...s using your notes from Step 5 See the system board documentation for further instructions 10 Reinstall the add in cards by following the instructions in Adding or replacing add in cards on page 112 1...

Page 130: ...ain any residual power from your computer 5 If your case cover has a case cover shipping screw installed on the back of the case remove the screw For information about the location of the screw see Ga...

Page 131: ...125 Gateway Micro Tower Case www gateway com 7 Pull up on the cover release handle 8 Lift the side panel up...

Page 132: ...126 Chapter 7 Upgrading Your Computer www gateway com 9 Lift the side panel away from the case...

Page 133: ...internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door tabs into the case notches 3 Swing the side panel toward the case until the release h...

Page 134: ...nch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To add or replace a CD DVD or diskette drive 1 Identify your computer case style For more information see Identifying yo...

Page 135: ...lease tab unlocks from the case then swing the front bezel outward and to the right until the right side bezel tabs unhook from the computer case 5 If you are replacing a drive disconnect the drive ca...

Page 136: ...130 Chapter 7 Upgrading Your Computer www gateway com 6 Unlock the release lever...

Page 137: ...match the old drive See the drive documentation for further instructions 9 Slide the new drive into the drive bay until it settles into the indentation then slide the release lever toward the front of...

Page 138: ...side bezel tabs into the slots on the right side of the computer case then swing the left side of the bezel in towards the case until the left side bezel release tab locks into place 12 Close the case...

Page 139: ...1 Identify your computer case style For more information see Identifying your computer case style on page 100 2 Open the case by following the instructions in Opening the case on page 124 3 Remove th...

Page 140: ...re replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructio...

Page 141: ...t the edge of the new hard drive into the drive bracket pivot the new drive into the bracket then pivot the hard drive cage toward the drive cage assembly 10 Reconnect the drive cables using your note...

Page 142: ...t an add in card 1 Identify your computer case style For more information see Identifying your computer case style on page 100 2 Open the case by following the instructions in Opening the case on page...

Page 143: ...dd in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the add i...

Page 144: ...e the documentation that came with the card for any special software installation instructions Replacing the power supply To replace a power supply 1 Identify your computer case style For more informa...

Page 145: ...5 Rotate the power supply retention clip away from the power supply 6 Slide the power supply toward the front of the case then up 7 Install the new power supply into the case then rotate the power su...

Page 146: ...1 Identify your computer case style For more information see Identifying your computer case style on page 100 2 Open the case by following the instructions in Opening the case on page 124 3 Remove the...

Page 147: ...141 Gateway Micro Tower Case www gateway com 6 Press down on the two cooling fan release clips 7 Lift up on the cooling fan unplug the power cable from the system board then remove the cooling fan...

Page 148: ...142 Chapter 7 Upgrading Your Computer www gateway com 8 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location...

Page 149: ...11 Reconnect the power and data cables using your notes from Step 4 See the system board documentation for further instructions 12 Reinstall the add in cards by following the instructions in Adding or...

Page 150: ...Your computer uses DIMM memory The following illustration shows the general location of the memory modules in the system board To install or replace DIMM memory 1 Identify your computer case style For...

Page 151: ...145 Installing memory www gateway com 4 If your system board has single channel memory fill the DIMM 0 memory slot When adding memory fill the DIMM 1 memory slot OR DIMM 0 DIMM 1...

Page 152: ...A DIMM 0 memory slot AND the Channel B DIMM 0 memory slot with matching DIMMs Matching DIMMs are the same size density and technology When adding memory fill the Channel A DIMM 1 memory slot AND the C...

Page 153: ...press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 7 Close the case by following...

Page 154: ...ing Your Computer www gateway com In Windows 2000 right click the My Computer icon then click Properties The amount of memory in your computer is shown at the bottom of the System Properties dialog bo...

Page 155: ...ity on page 151 2 Write down all the values in the menus and submenus then exit from the utility 3 Shut down your computer 4 Identify your computer case style For more information see Identifying your...

Page 156: ...e that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 9 Close the case by following the instructions for your case style 10 Reconnec...

Page 157: ...Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Set the BIOS configuration ju...

Page 158: ...d hold the F1 key The main menu of the BIOS Setup utility opens Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect...

Page 159: ...F1 to get more help about options BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed System Bus Speed System Memory Speed Cache RA...

Page 160: ...ny custom BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gateway s Web site...

Page 161: ...chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do...

Page 162: ...tored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are correctly grounded before opening your computer case For more information about prev...

Page 163: ...computer components before the problem started review the procedures you performed and make sure that you followed each instruction Make sure that your hard drive is not full If an error message appea...

Page 164: ...d fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic te...

Page 165: ...D make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 42 Your computer may be experiencing some temporary memory problems Shut down and restart your com...

Page 166: ...e turned up Make sure that the mute controls are turned off Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more informati...

Page 167: ...regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Cleaning CDs and...

Page 168: ...ge disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected The diskette may be full Delete unnecessary files on the disket...

Page 169: ...are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side...

Page 170: ...or message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For more information see Checking the hard drive for errors on page 68...

Page 171: ...device drivers on page 89 Open the computer case and make sure that the IDE cable is connected to the system board IDE connector and the hard drive connector For more information see Adding or replaci...

Page 172: ...Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a dif...

Page 173: ...xes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboar...

Page 174: ...t your computer is connected to the telephone line and the telephone line has a dial tone Use the setup poster to make sure that the connections have been made correctly Make sure that the modem cable...

Page 175: ...rties The Dialing Properties dialog box opens 3 Make sure that all settings are correct Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect the...

Page 176: ...ing technical difficulties Contact your ISP technical support for help See if the modem works with a different communications program The problem may be with just one program Your 56K modem does not c...

Page 177: ...line connected to the modem is working and plugged into the appropriate jack on the modem Use the setup poster to make sure that the connections have been made correctly If the modem shares the telep...

Page 178: ...x opens 4 Click the Diagnostic tab click the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnos...

Page 179: ...trol Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 Click the modem you want to adjust then click Propert...

Page 180: ...rms up for at least 30 minutes before making a final judgment about color uniformity Make sure that Non shielded speakers are not placed too close to the monitor The monitor is not positioned too clos...

Page 181: ...ghts and metal beams or shelves For more information about display types see your monitor and video card documentation Mouse The mouse does not work Make sure that the mouse cable is plugged in correc...

Page 182: ...the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Printer is on but will not print Make sure that the printer is onlin...

Page 183: ...the printer driver See the documentation that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message Make sure that the printer is not s...

Page 184: ...on for more information about adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Many printers have an online offline butt...

Page 185: ...ww gateway com Help and Support For more information about sound troubleshooting in Windows XP click Start then click Help and Support Type the keyword sound troubleshooter in the HelpSpot Search box...

Page 186: ...e from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The Microsoft Windows doc...

Page 187: ...al assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Suppor...

Page 188: ...many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Th...

Page 189: ...s including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libra...

Page 190: ...184 Chapter 9 Troubleshooting www gateway com...

Page 191: ...nce This Technical Reference covers information about your system board and its features Read this Technical Reference to learn about system board Features Connectors and jumpers BIOS configuration ju...

Page 192: ...d 478 pin 800 megahertz MHz Front Side Bus FSB processors Support for an Intel Celeron processor in an mPGA478 socket with a 400 MHz system bus Support for up to 4 gigabytes GB of 400 MHz DDR SDRAM Me...

Page 193: ...187 System board layout www gateway com System board layout The following illustration shows the system board divided into two sections 1 2...

Page 194: ...connector Auxiliary fan connector Processor fan connector Primary IDE cable connector Secondary IDE cable connector Memory expansion slots Intrusion detection header BIOS configuration jumper Front pa...

Page 195: ...el LPT printer connector Serial COM connector Auxiliary Line In connector Processor socket Auxiliary power connector USB ports Battery AGP expansion slot PCI expansion slots Integrated video connector...

Page 196: ...n of this jumper see Section 1 on page 188 Setting Jumper placement When used Normal For normal operation The BIOS uses current configuration information and passwords 1 2 position Configure For clear...

Page 197: ...0 DDR 333 and DDR 266 Support for up to 4 GB of system memory Chipset Intel 865G Chipset consisting of Intel 82865G GMCH Intel 82801EB ICH5 4 Mb FWH Video Intel Extreme Graphics 2 controller Universal...

Page 198: ...nt in the 4 Mb FWH Support for ACPI Plug and Play and SMBIOS Instantly available PC technology Support for PCI Local Bus Specification Revision 2 2 Suspend to RAM support Wake on PCI RS 232 front pane...

Page 199: ...he latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentatio...

Page 200: ...ver these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer vent...

Page 201: ...avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personn...

Page 202: ...enna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experien...

Page 203: ...ny may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operati...

Page 204: ...associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degra...

Page 205: ...static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an a...

Page 206: ...outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Po...

Page 207: ...d trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex C...

Page 208: ...202 Appendix B Safety Regulatory and Legal Information www gateway com...

Page 209: ...ing 112 136 retention thumbscrew 7 slots 189 troubleshooting 159 case closing 104 124 identifying style 2 100 opening 101 124 See also Gateway Micro Tower case See also Gateway Mid Tower case CD clean...

Page 210: ...11 189 speakers 6 12 telephone 6 11 USB 4 6 9 11 188 189 copying data CD 46 data DVD 46 music CD 46 music tracks 53 creating CD label 60 DVD label 60 music CD 56 Customer Service Accounting 181 Sales...

Page 211: ...testing speed 60 troubleshooting 159 using 42 DVD RW drive eject button 4 9 43 identifying 42 location 4 9 replacing 105 128 troubleshooting 159 using 42 DVD RAM RW drive eject button 43 DVD RAM RW C...

Page 212: ...09 133 scanning for errors 68 troubleshooting 164 headphone jack 4 6 9 12 help online 35 using 30 HelpSpot 30 playing video 33 searching 32 starting 30 Using your computer link 31 Hibernate mode 4 9 7...

Page 213: ...ecting from power surge 22 troubleshooting 168 monitor cleaning 75 port 6 11 troubleshooting 173 mouse cleaning 76 port 6 11 189 troubleshooting 175 multimedia using CD drive 42 using diskette drive 4...

Page 214: ...olders 67 resetting computer 28 restarting computer 28 Restoration CDs 88 Resume mode 4 9 S safety avoiding repetitive strain 25 caring for computer 62 general precautions 193 guidelines for troublesh...

Page 215: ...159 DVD RW drive 159 DVD RAM RW CD RW drive 159 expansion card 159 faxed answers 181 faxes 171 files 163 gateway your way dial up server 170 general guidelines 157 hard drive 164 Internet connection 1...

Page 216: ...2 volume adjusting modem 173 troubleshooting 178 W Web site Gateway 36 Windows installing 94 product key 7 Product Key Code 15 reinstalling 94 reinstalling drivers 89 updating drivers 91 working safel...

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