Gateway E-155C, Technical Reference Manual

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CHAPTER 9: Troubleshooting
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Telephone support
Before calling MPC Customer Care
If you have a technical problem with your convertible notebook,
follow these recommendations before contacting MPC
Customer Care:
•
Make sure that your convertible notebook is connected
correctly to a grounded AC outlet that is supplying
power. If you use a surge protector, make sure that it is
turned on.
•
If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are plugged
in securely.
•
If you have recently installed hardware or software, make
sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from MPC, see the manufacturer’s
documentation and technical support resources.
•
If you have “how to” questions about using a program,
see:
•
Online Help
•
Printed documentation
•
The Microsoft Windows documentation
•
The software publisher’s Web site
•
See the troubleshooting section of this chapter.
•
Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
•
Make sure that your convertible notebook is nearby at the
time of your call. The technician may have you follow
troubleshooting steps.
•
The label on the bottom of your convertible notebook
includes the MPC Customer Care information. For more
information, see “MPC contact information” on page 2 .
Warning
To avoid bodily injury, do not attempt to troubleshoot your
convertible notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your convertible notebook
• Your convertible notebook was dropped
• The case was damaged
Instead, unplug your convertible notebook and contact a qualified
computer technician.