Gateway 930 series, System Manual

Page: 132 / 160

124
Troubleshooting
Error messages
This section lists common error messages that you may see. These messages
often indicate procedural errors such as an incorrect keystroke or a
write-protected diskette. Some messages, however, may indicate a problem
that requires you to consult the troubleshooting section of this manual.
Error message Solutions
Access denied Try saving to a new file name or diskette.
Move the write-protection tab over the hole on
the back of the diskette.
Bad command or file name Make sure you entered the right command.
Make sure the specified drive is correct, then
try again.
If you are trying to exit MS-DOS to return to
Windows, type
exit , then press E
NTER
.
Base memory [xxx]
expansion This is an informational message only. No
action is required.
Checking RAM on disk
controller Your BIOS configuration is incorrect. Open the
BIOS Setup utility, then make sure the settings
are correct.
CD drive is not recognized See “The system does not recognize the CD
drive.” on page 112 for a possible solution.
Data error Use Check Disk on the drive with the error.
Decreasing available
memory Your BIOS configuration is incorrect. Open the
BIOS Setup utility, then make sure the settings
are correct.
Diskette drive is not
recognized See “The system does not recognize the
diskette drive.” on page 113 for a possible
solution.
Diskette drive 0 seek to track
0 failed Open the BIOS Setup utility, then make sure
the drive settings are correct.
Check the diskette drive cables. Make sure
Pin 1 on the cable aligns with Pin 1 on the
connector.
8508088.book Page 124 Thursday, November 1, 2001 9:35 AM