Gateway 930 series, System Manual

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116
Troubleshooting
Modem problems
The system does not recognize the modem.
Probable cause Solution
The modem has not been
added as new hardware Add the modem as new hardware.
The modem is not connected
to a live telephone jack Make sure the line connected to the modem is
working and plugged into the appropriate port
on the modem (line port).
The modem is not configured
with a valid interrupt or
address Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The telephone jack is shared
by another modem or
telephone If the modem shares the jack with another
device, make sure the other device does not
have the port open (for example, someone is
on the telephone, or another modem is in use).
8508088.book Page 116 Thursday, November 1, 2001 9:35 AM