Gateway 930 series System Manual Download

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Memory and processor problems

115

Memory and processor problems

The system detected memory errors during start up.

The system does not recognize a new or second processor.

Probable cause

Solution

Memory was added or
removed, and the new
configuration was not saved
in BIOS Setup utility

Open the BIOS Setup utility and save the new
memory configuration.

The memory was installed
incorrectly

Make sure the memory is seated and oriented
correctly.

A memory chip is faulty

Replace the card with the faulty chip.
Third-party diagnostic programs can help
determine which chip or memory segment is
failing.

Probable cause

Solution

The processor was installed
incorrectly or was not seated
correctly in the socket

Check the installation and make sure the
processor is fully seated in the socket. The
processor should be recognized automatically
if it was installed correctly.

8508088.book Page 115 Thursday, November 1, 2001 9:35 AM

Summary of Contents for 930 series

Page 1: ...8508088 Gateway 930 Series System Manual October 2001 8508088 book Page i Thursday November 1 2001 9 35 AM ...

Page 2: ...LR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway C...

Page 3: ...6 Starting the server 17 Understanding the Power On Self Test 18 Setting up the operating system 18 Turning off the server 19 Resetting the server 20 3 Case Access 21 Preventing static electricity discharge 22 Opening the case 23 Opening the bezel door 24 Removing the bezel 25 Removing the side cover panel 26 Closing the case 27 Replacing the side panel 27 Replacing the bezel 28 4 Replacing and Ad...

Page 4: ...trol panel board 74 Replacing the SCSI backplane 76 Replacing the system board 79 5 Using the BIOS Setup Utility 83 About the BIOS Setup utility 83 Updating the BIOS 85 Recovering from a failed BIOS update 85 Setting the system board jumpers 87 6 Managing Your System 89 Protecting against power source problems 89 Surge suppressors 89 Line conditioners 90 Uninterruptible power supplies 90 Maintaini...

Page 5: ...roblems 114 Memory and processor problems 115 Modem problems 116 Peripheral adapter problems 117 Printer problems 118 System problems 120 Video problems 122 Error messages 124 A Safety and Regulatory Information 129 B System Specifications 137 Environmental specifications 138 System I O addresses 139 Memory map 142 Interrupts 142 DMA usage 143 Index 145 8508088 book Page iii Thursday November 1 20...

Page 6: ...iv Gateway 930 Series System Manual 8508088 book Page iv Thursday November 1 2001 9 35 AM ...

Page 7: ...messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear left or right on the computer are based on the computer being in a normal upright position as viewed from the front Important A note labeled important informs you of special circumstances Caution A caution warns you of possible damage to equipment...

Page 8: ...Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support 8508088 book Page vi Thursday November 1 2001 9 35 AM ...

Page 9: ...l Ultra160 Adaptec AIC 7899W SCSI controller Integrated ATI Rage XL VGA controller with 4 MB of SDRAM Six PCI slots four 64 bit 66 MHz slots and two 32 bit 33 MHz slots One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive One integrated Voltage Regulator Module VRM for the primary processor and one VRM slot for the secondary processor Keyboard port PS 2 mouse port PS 2 serial port p...

Page 10: ...System fault LED steady yellow indicates an uncorrectable ECC Error Checking and Correcting system memory fault a fan temperature or voltage problem or a chassis intrusion alert 5 25 drive bay 5 25 drive bay 5 25 drive bay CD drive Diskette drive Reserved Hot plug drive bay Front panel door shown open Chassis lock Power LED Disk activity LED System fault LED System reset button Power button Hot pl...

Page 11: ...val Outriggers provide support for the castors Castors let you roll the server around for ease of service 5 25 inch drive bays 3 have room for additional 5 25 inch devices such as tape drives or an additional CD drive CD drive plays data or audio CDs Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes System fault LED reset switch resets the system fault LED if it is flashing The ap...

Page 12: ...cts to the server power cord The other end of the power cord plugs into an AC outlet or power strip Parallel port Mouse port Power supply module Power supply module Expansion card retention clips Expansion card slots Power connector Module power switch Keyboard port Serial port A Video port USB ports Redundant power supply Power supply module LED Kensington lock slot Power supply cable clamp RJ 45...

Page 13: ...ED glows steady green when the power supply module is operating normally Redundant power supply provides two hot pluggable power supply modules that can independently support the power requirements of the server Mouse port connects to a PS 2 compatible mouse RJ 45 LAN port connects to a network The adjacent indicator LEDs show a correct connection green and LAN activity yellow Parallel port connec...

Page 14: ... many as two 3 25 inch drives A diskette drive comes standard with the system and occupies one 3 25 inch drive bay A hard drive is typically installed in the second drive bay Hot plug bays support as many as six 1 inch high 3 25 inch SCA SCSI hard drives Empty drive bays contain empty drive carriers to control airflow and EMC emissions SCSI backplane provides the control for the hot plug drives Po...

Page 15: ...l components System board tray supports the system board and makes it easier to remove and install System board see System board on page 8 Back panel fan provides cooling for system board components and additional cooling for the power supply 8508088 book Page 7 Thursday November 1 2001 9 35 AM ...

Page 16: ...ard A Rear chassis fan connector B CPU 1 fan connector C CPU 1 socket D CPU 2 socket E Aux power connector E C D A B F L M N P I O H J K Q R S T U W V X Y Z AA AB AD AE AC G AF 8508088 book Page 8 Thursday November 1 2001 9 35 AM ...

Page 17: ...onnector O Front chassis fan connector P BMC connector Q Battery R J9 System configuration jumpers S Serial communication connector T Server management connector U PCI 32 bit 33 MHz slots 2 V PCI 64 bit 66 slot Zero channel RAID ZCR W PCI 64 bit 66 slots 3 X CPU 2 fan connector Y VRM connector Z RJ 45 Lan connector AA Video port AB Parallel port AC Serial port AD USB ports 2 AE PS 2 Keyboard port ...

Page 18: ...up simultaneously which may cause an excessive drain on the system power supply JP6 Termination jumper is off default because backplane is designed to occupy one end of the bus and is terminated SCSI connector provides the point of connection for the SCSI cable from the hot plug controller Power connector provides the point of connection for the power cable from the power supply JP5 Delay start ju...

Page 19: ... when the drive is actively reading or writing data SCA SCSI drive connectors 6 provide points of connection for six SCA SCSI drives Drive activity LED 6 Reserved LED 6 SCA SCSI drive connectors 6 SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 8508088 book Page 11 Thursday November 1 2001 9 35 AM ...

Page 20: ...ule in the redundant power supply is installed and working correctly The LED is off if the power supply module fails or if the power supply module is not installed PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly The LED is off if the power supply module fails or if the power supply module is not installed System reset...

Page 21: ...ult LED The appropriate LED continues to glow until the failed power supply module is replaced Front panel connector connects the controls on the front panel with the system board Chassis intrusion detection switch sends a message to the system management hardware logging an event when the front bezel is removed NMI Non Maskable Interrupt button allows a technician to help debug server errors 8508...

Page 22: ...14 System Features 8508088 book Page 14 Thursday November 1 2001 9 35 AM ...

Page 23: ...ations that may damage the server Protect the server from extreme temperature and humidity Do not expose it to direct sunlight heater ducts or other heat generating objects Keep the server away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the server may cause interference Plug the server into a wall outlet power strip or unin...

Page 24: ... outriggers and castors included which let you roll the server out for easier access To install the outriggers and castors 1 Gently turn the chassis upside down resting it on the top panel 2 Align the outriggers and castors with the slots on the bottom panel of the chassis 3 Place the tabs on the outriggers into the corresponding slots on the bottom panel and slide the outriggers toward the ends o...

Page 25: ... 3 Turn on the server Make sure that the individual power buttons on the power supply modules are turned on The light emitting diodes LEDs on the front panel and on each power supply module are lit when the power is on 4 Turn on any other components connected to the server such as speakers a printer or a scanner If nothing happens when you turn on the system Make sure that the power cables are sec...

Page 26: ...ing the operating system To complete the operating system setup 1 After the server starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move throu...

Page 27: ... the server by pressing the power button 3 Turn off the monitor and peripherals Important For operating systems other than Windows such as Linux or Novell Netware refer to the appropriate operating system software manual for setup instructions Warning When you turn off the server by pressing the power button some electric current still flows through it Before opening the server case or connecting ...

Page 28: ...a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond press the reset button to restart the server As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important For operating systems other tha...

Page 29: ...uire a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job easier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green for easy identification 8508088 book Page 21 Thursday November 1 2001 9 35 AM ...

Page 30: ...nd packing foam in your work area Remove the parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expan...

Page 31: ...remely sensitive to static electricity make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Important All references to front back left or right on the server...

Page 32: ...he front panel controls To access these components you must open the bezel door To open the bezel door 1 If the bezel door is locked unlock it 2 Grip the bezel door handle beside the front panel indicator lights then pull the door open Chassis lock Bezel door 8508088 book Page 24 Thursday November 1 2001 9 35 AM ...

Page 33: ...ezel 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions see Preventing static electricity discharge on page 22 3 Remove the bezel by pressing the tabs at the sides of the bezel and pulling the top of the bezel away from the server 4 Lift the bezel away from the chassis 8508088 book ...

Page 34: ...stalled and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Loosen the three thumbscrews from the left side of the front panel 5 Slide the side panel to the front disengaging the retaining tabs on the top edge of the panel from the top of the chassis...

Page 35: ...ed by the system management hardware Be careful not to pinch any cables with the panel as you replace it To replace the side panel 1 Hold the side panel 3 4 inches forward and engage the retaining tabs on the bottom edge of the panel with the slots at the bottom edge of the chassis 2 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with th...

Page 36: ...s logged by the system management hardware To replace the bezel 1 Holding the bezel at an angle to the front of the chassis place the hinge slot on the bottom of the bezel over the flange on the bottom edge of the chassis 2 Swing the top of the bezel toward the chassis until the retaining tabs snap into place 3 Lock the bezel if necessary 8508088 book Page 28 Thursday November 1 2001 9 35 AM ...

Page 37: ...able parts require a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job easier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green for easy identification 8508088 book Page 29 Thursday November 1 2001 9 35 AM ...

Page 38: ...rive place it in an antistatic bag or container Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller card install it before you install the drive IDE hard drives can be configured as single master or slave IDE CD drives can be ...

Page 39: ...e the SCSI LVD cable 5 connectors with built in terminator to connect optional SCSI devices to the integrated SCSI controller on the system board or to an add on SCSI controller card This cable is optional Replacing the diskette drive The diskette drive is near the bottom of the stack of drive bays To replace the diskette drive 1 Turn off the system and disconnect the power cord modem cord if inst...

Page 40: ... documentation for jumper settings 10 Align the rails with the diskette drive bay then slide the drive into the bay until the locking tabs snap into place 11 Connect the power and data cables making sure the cables are in their original positions 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case See Closing the case on page 27 14 Reconnect the power cord the modem cord and ...

Page 41: ...autions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate the 3 5 inch hard drive at the bottom of the drive stack 6 Remove the power and data cables from the hard drive noting their locations and orientations you will reconnect these cables after you i...

Page 42: ...ee the drive documentation for jumper settings 12 Align the rails with the open bay at the bottom of the drive stack then slide the drive into the stack until the locking tabs snap into place make sure that the data and power connectors on the drive face the inside of the server 13 Connect the power and data cables to the drive See the drive documentation for proper cable orientation 14 Replace th...

Page 43: ... cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate an available 5 25 inch drive bay 6 Grip the mounting rails firmly with thumb and ...

Page 44: ...the top label side up and the connectors facing away from the plastic face plate 9 Set the drive jumpers to the appropriate settings refer to your drive documentation for jumper settings 10 Install the drive in the filler tray with four screws 6 32 x 1 4 inch Phillips head not provided 8508088 book Page 36 Thursday November 1 2001 9 35 AM ...

Page 45: ...nside of the server 12 Connect the power and data cables to the drive See the drive documentation for proper cable orientation 13 Replace the bezel See Replacing the bezel on page 28 14 Close the case See Closing the case on page 27 15 Reconnect the power cord the modem cord and all other external peripheral devices then turn on the system 8508088 book Page 37 Thursday November 1 2001 9 35 AM ...

Page 46: ...SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot plug bay Install the drive in the left most drive bay first and in increasing order by SCSI ID number thereafter Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot plug or mission critical environment additional or repla...

Page 47: ...ier handle 3 Remove the drive from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server Caution Before you remove the failed drive use the appropriate software and utilities installed on the system to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so ...

Page 48: ... until the drive is completely out of the system 5 Remove the four screws that secure the drive to the carrier then remove the drive 6 Install the new drive in the carrier using the four screws you removed in Step 5 8508088 book Page 40 Thursday November 1 2001 9 35 AM ...

Page 49: ...own and push the drive all of the way into the drive bay until the handle starts to close because of contact with the front of the chassis 9 Make sure the hooks on the bottom of the handle engages the edge of the drive bay then firmly close the handle 10 Lock the drive carrier with the hex key 8508088 book Page 41 Thursday November 1 2001 9 35 AM ...

Page 50: ...in order up to SCSI ID 5 at the far right side of the hot plug bay Install drives left to right Purchase additional SCSI drives through your Gateway sales representative Specify the system into which you will install the drive to ensure that the correct drive and carrier are delivered Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot pl...

Page 51: ...il the plastic handle begins to move upward then close the handle To remove an empty drive carrier 1 If the drive carrier is locked use the hex key to unlock the carrier Locked drive carriers show a red flag in the slot on the carrier handle 2 Remove the drive carrier from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server 8508088...

Page 52: ...44 Replacing and Adding System Components 3 Continue pulling outward until the drive carrier is entirely out of the system 8508088 book Page 44 Thursday November 1 2001 9 35 AM ...

Page 53: ...you install them in the server To install a SCSI drive in the server 1 Remove the empty drive carrier as described in Removing an empty drive carrier on page 43 2 Remove the four screws that secure the support bracket and front assembly to the rails 8508088 book Page 45 Thursday November 1 2001 9 35 AM ...

Page 54: ...emoved in Step 2 4 Align the drive rails with the slots at the top and bottom of the drive bay 5 Leave the handle down and push the drive all of the way into the drive bay until the handle begins to close because of contact with the front of the chassis 8508088 book Page 46 Thursday November 1 2001 9 35 AM ...

Page 55: ...vices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate the 5 25 inch CD drive 6 Remove the power and data cables from the back of the drive noting their locations and orientations you will reconne...

Page 56: ...n slide the drive into the bay until the locking tabs snap into place 11 Connect the power and data cables making sure the cables are in their original positions See your drive documentation for proper cable orientation 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case See Closing the case on page 27 14 Reconnect the power cord and all other external peripheral devices then...

Page 57: ...Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Remove the filler tray from the front of the drive bay by pressing in on both front rail extensions then move the tray slightly out of the bay by pushing on the back of the tray 6 Pull the drive out of the chassis ...

Page 58: ...les are in their original positions See the drive documentation for proper cable orientations 10 Replace the bezel See Replacing the bezel on page 28 11 Close the case See Closing the case on page 27 12 Reconnect the power cord modem cord and all other external peripheral devices then turn on the system 13 Run the configuration software if necessary 8508088 book Page 50 Thursday November 1 2001 9 ...

Page 59: ...d pairs must be the same size type and manufacturer No jumper settings are required for the memory size or type because the BIOS automatically detects this information 4 GB maximum system memory To replace DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing stati...

Page 60: ... the case See Closing the case on page 27 10 Reconnect the power cord modem cord and all other external peripheral devices then turn on the system To add DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the beze...

Page 61: ...7 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket latches on each end of the DIMM 8 Replace the bezel See Replacing the bezel on page 28 9 Close the case See Closing the case on page 27 10 Reconnect the power cord modem cord and all other external peripheral devices then turn on the system 8508088 book Page 53 Thursday November 1 20...

Page 62: ...s built into the system board A VRM must be installed if you install a second processor To replace the processor you must perform the following tasks Remove the heatsink Remove the processor Install the new processor Replace the heatsink To remove the heatsink 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and st...

Page 63: ...her end of the metal clip 8 Lift the heatsink straight up and off the processor To remove the processor 1 Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees 2 Lift the old processor straight up and out of the socket Metal clip Tabs Locking lever 8508088 book Page 55 Thursday November 1 2001 9 35 AM ...

Page 64: ...th the processor and the socket are aligned Pin 1 is near the marked corner 2 Gently place the new processor into the socket 3 Secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly Pin 1 Processor 8508088 book Page 56 Thursday November 1 2001 9 35 AM ...

Page 65: ...e system To add an additional processor 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Op...

Page 66: ...into the VRM socket refer to System board on page 8 for location Push down firmly until the retention tabs engage the edges of the VRM 11 Connect the power supply cable of the processor fan to the second CPU fan connector on the system board See System board on page 8 for location 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case by following the instructions on page 27 14 ...

Page 67: ...er you replace the battery For more information about the BIOS Setup utility see About the BIOS Setup utility on page 83 Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by manufacturer Dispose of used batteries according to manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie Ersetzen der batt...

Page 68: ...as the positive pole mark on the top 8 Using a small flat bladed screwdriver carefully remove the battery from its socket on the system board 9 Press the new battery into the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place 10 Replace the bezel See Replacing the bezel on page 28 11 Close the c...

Page 69: ... Correct any discrepancies Turn off the server remove the cover and make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins Disconnect and reconnect the cables Close the case see Closing the case on page 27 reconnect the power and modem cords then turn on the server Turn off the ...

Page 70: ...ches on the replacement card See the card instructions 2 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 3 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 4 Remove the bezel See Removing the bezel on page 25 5 Remove the left side cover panel See Removing the side cover panel ...

Page 71: ...the system board and push in firmly to seat the card 10 After the card is securely placed slide the card guide release tab down again for full length expansion cards and press the expansion card retention clip through the back panel until it clicks into place to secure the card Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving...

Page 72: ...any jumpers and switches on the card according to the card instructions if necessary 2 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 3 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 4 Remove the bezel See Removing the bezel on page 25 5 Remove the left side cover panel See ...

Page 73: ...de the card guide release tab down again for full length expansion cards and press the expansion card retention clip through the back panel until it clicks into place to secure the card 11 Connect any cables to the card see card documentation for proper cable orientation Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving the re...

Page 74: ...page 27 14 Reconnect peripherals the modem cord and the power cord s then turn on the system You may need to reconfigure the server after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information 8508088 book Page 66 Thursday November 1 2001 9 35 AM ...

Page 75: ...while the failed module is replaced An unlit power supply LED indicates a failed module See Front panel on page 2 for the location and complete information on the function of the power supply status LEDs You do not have to turn off the system to replace the failed module To replace a failed power supply module 1 Determine which power supply module has failed The module power LED on the back of the...

Page 76: ...lling the failed module out of the power supply 4 Carefully insert the new power supply module into the vacant slot pressing firmly to seat the connector at the back 5 Tighten the thumbscrew to secure the new module in position A B 1 2 3 Locking tab Thumbscrew A B 8508088 book Page 68 Thursday November 1 2001 9 35 AM ...

Page 77: ...erve all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD drive and all hard drives noting their locations ...

Page 78: ...le attached to the power supply Move the power supply forward to clear the support bracket then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out 9 Make sure that the new power supply matches the one you removed The mounting holes should line up correctly and the specifications and power output connectors should be the same Handle 8508088 book Pag...

Page 79: ...uring the power supply to the back panel 12 Reconnect the power connectors to the system board and to all internal devices 13 Replace the bezel See Replacing the bezel on page 28 14 Close the case See Closing the case on page 27 15 Reconnect peripherals the modem cord and the power cord s then turn on the system Handle 8508088 book Page 71 Thursday November 1 2001 9 35 AM ...

Page 80: ...age fan 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Press the two locking tabs on the ...

Page 81: ...engaging the two retaining tabs with the tabs on the back panel or the hot plug cage and the release tabs with the appropriate slots 9 Connect the fan power cable to the appropriate connector on the system board 10 Replace the bezel See Replacing the bezel on page 28 11 Close the case See Closing the case on page 27 12 Reconnect peripherals the modem cord and the power cord s then turn on the syst...

Page 82: ...rve all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect the front panel connector from the control panel board 6 Remove the screw that secures the board to the front of the chassis 7 Lift the control panel...

Page 83: ...re the front panel cable is out of the way as you install the board 9 Replace the screw you removed in Step 4 10 Plug the control panel cable into the connector on the control panel board 11 Replace the bezel See Replacing the bezel on page 28 12 Close the case See Closing the case on page 27 13 Reconnect peripherals the modem cord and the power cord s then turn on the system 8508088 book Page 75 ...

Page 84: ...l external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect all cables to the hot plug backplane noting their locations and orientations you will reconnect these cables afte...

Page 85: ...ystem to remove it from the retention hooks 9 Lift the backplane out of the chassis 10 Set any jumpers on the new backplane that are required for your hot plug configuration See SCSI backplane board on page 10 for instructions 11 Place the backplane onto the hot plug cage bracket making sure the hooks on the bracket fit into the slots on the backplane 8508088 book Page 77 Thursday November 1 2001 ...

Page 86: ...ct connectors 14 Replace all hot plug drives Be careful to replace them in the same slots that they were in before you removed them 15 Replace the bezel See Replacing the bezel on page 28 16 Close the case See Closing the case on page 27 17 Reconnect peripherals the modem cord and the power cord s then turn on the system 8508088 book Page 78 Thursday November 1 2001 9 35 AM ...

Page 87: ...bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Place the chassis gently on its right side 6 Remove all expansion cards from the system See Replacing an expansion card on page 62 7 Remove the back panel fan see Replacing the back panel and drive cage fans on page 72 8 Disconnect all cables from the system board including the power cables from the ...

Page 88: ...Slide the board support tray toward the front of the chassis slightly to disengage it from the stand off retention hooks 11 Using the handle at the bottom of the board support tray pull the back edge of the system board the edge against the back panel out of the chassis Retaining thumbscrew 8508088 book Page 80 Thursday November 1 2001 9 35 AM ...

Page 89: ...lding the board support tray in place tighten the retaining thumbscrew on the right edge of the board support tray 16 Replace the back panel fan see Replacing the back panel and drive cage fans on page 72 17 Replace any expansion cards that you removed in Step 4 see Replacing an expansion card on page 62 18 Reconnect all cables on the system board to the correct connectors 19 Return the chassis to...

Page 90: ...82 Replacing and Adding System Components 8508088 book Page 82 Thursday November 1 2001 9 35 AM ...

Page 91: ...essing F1 when the Gateway logo screen appears during startup The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Power Boot Security Exit AMI BIOS Version BIOS Build Date BIOS ID Processor Type Processor Speed System Memory System Time System Date XX XX XX XX XX XX XXXXXXXX Pentium III tm 1000MHz 256 MB XX XX XX Thu XX XX X...

Page 92: ...t from the BIOS Setup utility F10 opens a screen that lets you save all settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configurat...

Page 93: ...f you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then try to recover the BIOS by setting the Recovery mode jumper When you are trying to recover the BIOS no image appears on your monitor To recover the BIOS 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe a...

Page 94: ...e server 9 Remove the side panel See Removing the side cover panel on page 26 10 Remove the jumper from pins 5 6 of J9 11 Reinstall the cover panel See Replacing the side panel on page 27 12 Reconnect external devices the power cord s and the modem cable if installed 13 Enter the BIOS Setup utility by pressing F1 when the Gateway Logo screen appears 14 Once in the BIOS Setup utility go to the appr...

Page 95: ...mper is installed it is indicated as off The following table shows the settings required to configure each jumper setting Make sure you turn off the computer and unplug the power cord before moving any jumpers Mode Jumper Setting Action Password Pins 1 2 On Password enable system default Off Password disable Clear NVRAM Pins 3 4 On Clear NVRAM Off Normal system default Recovery Pins 5 6 On Recover...

Page 96: ...88 Using the BIOS Setup Utility 8508088 book Page 88 Thursday November 1 2001 9 35 AM ...

Page 97: ...oss or system damage Protect your server and peripherals by connecting them to a surge suppressor which will absorb voltage surges and prevent them from reaching your server When purchasing a surge suppressor Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the suppressor all...

Page 98: ...es include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use a standby uninterruptible power supply UPS to prote...

Page 99: ...cation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use your server Also use Check Disk if you have any hard drive problems To use Check Disk in Windows 2000 Serve...

Page 100: ...opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard d...

Page 101: ... Look in drop down list select your drive letter 4 Click Find Now The list of tmp files appears sorted by date 5 Highlight all the files in the list except those with the current date 6 Press SHIFT DELETE A dialog box opens asking if you want to delete the files 7 Click Yes The files are deleted Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files o...

Page 102: ...ze of the Recycle Bin A good initial setting is 5 5 Click OK Protecting the server from viruses A virus is a program that attaches itself to a program or data file on a computer then spreads from one computer to another Viruses can damage data cause servers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of time because they are activate...

Page 103: ... virus immediately using your anti virus program 2 Turn off your server and leave it off for at least 30 seconds 3 Turn on the server and rescan for the virus 4 If the virus is still on your server contact Gateway Technical Support 8508088 book Page 95 Thursday November 1 2001 9 35 AM ...

Page 104: ...s the network with a single action With this tool you can automate system management tasks which can be triggered by specific events or at specified thresholds You can find additional information about the SNMP agent and ManageX Event Manager under Documentation on the Server Companion CD which came with the server SNMP and ManageX Installation These instructions describe the installation of the s...

Page 105: ...t Manager on page 101 Install the SNMP Agent To install the SNMP Agent on page 102 Set up ManageX To set up ManageX on page 103 To install SNMP service in Windows NT 1 Click Start then select Settings then Control Panel 2 Double click the Network icon The Network dialog box appears 3 On the Services tab click Add select SNMP Service then click OK 4 Insert the Windows NT CD into the CD drive The fi...

Page 106: ...ick on Windows Management Instrumentation WMI CORE 1 5 4 On the right side of the page select English for Windows NT 4 0 5 In the next page under Download now click wmint4 EXE 6 When the download is complete browse to the location where you stored the downloaded file and double click on wmint4 exe The WMI Installation Wizard opens 7 On the Components page check the Install WMI SNMP Provider checkb...

Page 107: ...nel 3 Double click the Add Remove Programs icon then click Add Remove Windows Components 4 Select the Management and Monitoring Tools check box then click Details 5 Select the Simple Network Management Protocol check box clear the other two check boxes then click OK 6 In the Windows Components Wizard dialog box click Next The wizard installs SNMP 7 Click Finish 8 Close the Add Remove Programs wind...

Page 108: ...he Windows 2000 operating system CD from the CD drive then restart the server for the changes to take effect To install WBEM in Windows 2000 1 Insert the Windows 2000 Server operating system CD in the CD drive and wait for the browser to open automatically If it does not open automatically double click My Computer on the desktop then double click the icon for the CD drive 2 Click Browse This CD 3 ...

Page 109: ...t_sw mgagent gw_930 2kdriver where d is the drive letter of your CD drive 20 Click OK The Gateway 930 Series Driver appears in the Models box 21 Click Next The Gateway 930 Series driver is ready for installation 22 Click Next The wizard installs the driver 23 Click Finish To install the ManageX Event Manager The following instructions refer to installing the ManageX Event Manager through either In...

Page 110: ...the Choose Destination dialog box click Next 9 In the Setup Type dialog box click Next 10 In the Select Program Folder dialog box click Next 11 In the Start Copying Files dialog box click Next The Installer copies the files to the hard drive 12 In the Information dialog box click OK 13 In the Setup Complete dialog box click Finish 14 In the ManageX Master Installer dialog box click Exit To install...

Page 111: ...ement Server 3 To view the latest data click the Refresh button before you view the WBEM Object details This data is not updated dynamically 4 In the right frame double click Gateway 930 Series Components The Manager displays the WBEM Object details 5 In the Device Selector window click the Devices tab and select the server that will run ManageX Click Apply 6 Click the Current Selection tab and ma...

Page 112: ... key lock on the bezel door is provided This lock not only prevents unauthorized access to the power switch but prevents removal of the side cover as well Security measures may also be set in the BIOS Setup utility which establish passwords and automatic system lockouts The system also includes server management software that monitors the chassis intrusion switch Mechanical lock and monitoring The...

Page 113: ...stem configuration Changing passwords To change or delete an existing user password restart the system and press F1 to enter the BIOS Setup utility then enter the password when the system asks for it during the POST routine To change the password select Change User Password from the Security menu then enter and confirm the new password To change or delete an existing supervisor password restart th...

Page 114: ...boot the system or enable the keyboard or mouse unless Unattended Start mode is enabled If Unattended Start mode is enabled only the user password may be used to enable the keyboard and mouse Once set passwords can be disabled by deleting the password in the BIOS Setup utility or by changing the Enable Password jumper To change the jumper see Setting the system board jumpers on page 87 Control acc...

Page 115: ...bled and password check is set to Always you are prompted for the password before the system boots fully If a password is enabled and the Unattended Start mode option is also enabled the system boots fully but requires a password before accepting any keyboard or mouse input Feature Description 8508088 book Page 107 Thursday November 1 2001 9 35 AM ...

Page 116: ...ion or see the online help for your operating system for specific instructions Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation this printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system Refer to the ...

Page 117: ...te correctly re read the instructions for the procedures you have performed If an error occurs within a program consult the documentation supplied with the software This section identifies solutions to some possible problems 8508088 book Page 109 Thursday November 1 2001 9 35 AM ...

Page 118: ...eshoot your system keep the following guidelines in mind Never remove the chassis cover while the server is turned on Do not attempt to open the monitor Even if the power is disconnected stored energy in the monitor components can inflict a painful or harmful shock If a peripheral does not work make sure that all connections are secure If you see an error message on the screen write it down word f...

Page 119: ...ure the Mute check box is not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may not be installed correctly Open the system then reseat the sound card Make sure the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board The...

Page 120: ...l Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the drive The secondary IDE device may be disabled Restart your server then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto The CD cables are not installed correctly Open the syste...

Page 121: ...is not IBM formatted Make sure the diskette you are trying to format is IBM compatible If it is try reformatting it If it is not get a compatible diskette The diskette is corrupted Run Check Disk on the diskette If errors are detected and corrected try accessing the diskette again The diskette is write protected Make sure the write protection window on the upper right corner of the diskette is clo...

Page 122: ...server then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto The drive may not be configured properly Consult the hard drive user s guide for instructions on how to configure the drive Configure the drive correctly The drive cables are not connected properly Open the system and make sure all cables to...

Page 123: ...mory was installed incorrectly Make sure the memory is seated and oriented correctly A memory chip is faulty Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing Probable cause Solution The processor was installed incorrectly or was not seated correctly in the socket Check the installation and make sure the processor is fu...

Page 124: ...ate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address The telephone jack is shared by another modem or telephone If the modem shares the jack with another device make sure the other device does not have the port open for example ...

Page 125: ...ke sure the last device on the SCSI chain is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device Install the cables correctly if necessary Probable cause Solution The interrupt or I O address is set incorrectly Check the address configuration of the adapter card and make sure that it does not conflict with another card...

Page 126: ...s defective Try another printer if one is available Probable cause Solution The printer is not connected to the system Make sure the data cable is properly connected between the printer and the system Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer that you are trying to print to is not the default printer make sure you have...

Page 127: ...iver is being used for the selected printer In the Printers window Start Settings Printers select the printer From the File menu select Properties Make sure the printer is using the correct printer driver If not install the correct one 8508088 book Page 119 Thursday November 1 2001 9 35 AM ...

Page 128: ...e the voltage selection switch on the power supply is set to the correct power source Probable cause Solution An error occurred while running a program or your system may be out of memory Restart your server by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on and follow the on screen inst...

Page 129: ...d into the keyboard Turn off the system Turn the keyboard upside down to drain then turn it over and let it dry before using the keyboard again The keyboard is defective Try a keyboard you know is working Probable cause Solution Mouse is locked out when password is set Enter the password The mouse is not plugged in or connected properly Make sure the cable is plugged in correctly The mouse driver ...

Page 130: ...t or damaged pins The monitor is defective Connect a working monitor to the server The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position A DIMM is not seated properly indicated by a beep Open the system and reseat the DIMM Probable cause Solution The monitor brightness and contrast controls are turned down Adjust the brightness...

Page 131: ...ntation for details Probable cause Solution The monitor controls are not properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Make sure the cable and connectors are in good condition no bent pins or broken wires The surge protector or UPS is damaged Disconnect the monitor power cable and con...

Page 132: ...expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct CD drive is not recognized See The system does not recognize the CD drive on page 112 for a possible solution Data error Use Check Disk on the drive with the error Decreasing available memory Y...

Page 133: ...ke sure the hard drive cable is properly connected Open the BIOS Setup utility then make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to try to restart the server Try running Fdisk and DOS Format For more information refer to your operating system documentation Insert bootable media device See The sy...

Page 134: ...e system You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 121 for a possible solution Turn off the system then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart the system Check for sticky keys Clean the keyboard if necessary Memory errors were detected while the system...

Page 135: ...sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Syntax error Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Time and date not set Open the BIOS Setup utility then set the system date and time Write protect error Move the write protection tab over the hole on...

Page 136: ...128 Troubleshooting 8508088 book Page 128 Thursday November 1 2001 9 35 AM ...

Page 137: ...ards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system 8508088 book Page 129 Thursday November 1 2001 9 35 AM ...

Page 138: ... on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do...

Page 139: ...t Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 8508088 book Page 131 Thursday November 1 2001 9 35 AM ...

Page 140: ... equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense FCC Part 15 Class B Statement The server is designated as complying with Class B requirements if it bears the following symbol on the rating label This device has been tested and found to comply with the limits for a Class B digital device purs...

Page 141: ...evice must accept any interference received including interference that may cause undesired operation Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device ...

Page 142: ...ublic service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic dev...

Page 143: ...d using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance faci...

Page 144: ...ystems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of ...

Page 145: ...skette IDE interfaces Supports as many as four ATAPI IDE devices hard drives CD drives LS 120 drives using two onboard PCI IDE adapters Diskette drive interface Diskette controller is integrated on the system board I O ports One parallel port one serial port two USB ports one PS 2 keyboard port one PS 2 mouse port video port and RJ 45 LAN port LPT and COM ports configurable from system setup progr...

Page 146: ...hange 10 C per hour Nonoperating 48 3 to 65 5 C 55 to 150 F Operating 5 to 35 C 41 to 95 F derated 0 5 C for every 1000 ft 305 m Altitude 10 000 ft max Humidity Nonoperating 95 relative noncondensing at 30 C 86 F Operating wet bulb Not to exceed 33 C 91 4 F with diskette drive or hard drive Shock Operating 2 0 g 11 msec 1 2 sine Packaged Operational after 30 inch free fall cosmetic damage might oc...

Page 147: ...rupt Controller 1 002Eh 002Fh Super I O Index and Data Ports 0030h 0031h Interrupt Controller 1 0032h 0033h 0034h 0035h Interrupt Controller 1 0036h 0037h 0038h 0039h Interrupt Controller 1 003Ah 003Bh 003Ch 003Dh Interrupt Controller 1 003Eh 003Fh 0040h 0043h Programmable Timers 0044h 004Fh 0050h 0053h Programmable Timers 0054h 005Fh 0060h 0064h Keyboard Controller 0061h NMI Status and Control Re...

Page 148: ... Controller 2 00A4h 00A15 Interrupt Controller 2 00A8h 00A19 Interrupt Controller 2 00Ach 00Adh Interrupt Controller 2 00B0h 00B1h Interrupt Controller 2 00B2h Advanced Power Management Control 00B3h Advanced Power Management Status 00B4h 00B5h Interrupt Controller 2 00B8h 00B9h Interrupt Controller 2 00BCh 00BDh Interrupt Controller 2 00C0h 00DFh DMA Controller 2 00F0h Clear NPX error 00F8h 00FFh...

Page 149: ...Ah Color Graphics Controller 03E8h 03EFh Serial Port A 03F0h 03F5h Diskette Controller 03F6h 03F7h Primary IDE Sec Diskette 03F8h 03FFh Serial Port A Primary 0400h 043Fh DMA Controller 1 Extended Mode Registers 04D0h 04D1h Interrupt Controllers 1 and 2 Control Register 0678h 067Ah Parallel Port ECP 0778h 077Ah Parallel Port ECP 07BCh 07BEh Parallel Port ECP 0CA0 CA3h BMC Registers 0CF8h PCI CONFIG...

Page 150: ...o or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Important If you disable either IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configurin...

Page 151: ... by ACPI compliant operating system IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mouse interrupt IRQ13 INT13 Co processor interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1 IRQ15 INT15 SMI_L System management interrupt general purpose indicator sourced through the PID to the processors DMA Resource 0 Cascade 1 Available 2 Floppy Controller 3 Available 4 Redirect Casc...

Page 152: ...144 System Specifications 8508088 book Page 144 Thursday November 1 2001 9 35 AM ...

Page 153: ...e RAID features 10 replacing 76 battery replacing 59 troubleshooting 61 bezel removing 25 replacing 28 bezel door opening 24 BIOS recovery jumper 87 recovery mode 85 Setup utility 83 updating 85 Boot menu BIOS Setup utility 84 boot option switch location 8 boot sequence setting 107 button system fault LED reset switch 13 buttons front panel board location 12 NMI 13 power 3 13 17 system reset 3 12 ...

Page 154: ...eparing to replace 30 RAID activity LEDs 11 RAID adding 42 RAID installing 45 RAID replacing 38 RAID reserved LEDs 11 replacing 33 35 SCA adding 42 SCA installing 45 SCA replacing 38 SCSI adding 42 SCSI installing 45 SCSI replacing 38 unlocking 39 43 E emptying the Recycle Bin 94 environmental specifications 138 error messages 124 Exit menu BIOS Setup utility 84 expansion cards adding 64 replacing...

Page 155: ...2 installing 3 5 inch drive 33 3 5 inch drive in 5 25 inch bay 35 5 25 inch drive 49 additional 5 25 inch device 49 battery 61 castors 16 CD drive 47 diskette drive 31 drive RAID 45 drive SCA 45 drive SCSI 45 expansion cards 62 heatsink 57 hot plug drive 38 memory 51 outriggers 16 power supply 67 power supply modules 67 processor 54 VRM 58 interior features 6 interrupts system 142 J jumper BIOS re...

Page 156: ...bleshooting 121 N N 1 power supply replacing 69 network port location 5 NMI button location 13 NVRAM jumper 87 O opening bezel door 24 case 23 operating system setup 18 outriggers installing 16 P parallel port location 5 password administrator 106 changing 105 protect switch location 8 set user and supervisor 105 set user password only 105 system access control 106 using 105 password enable 87 per...

Page 157: ...6 heatsink 54 side cover panel 26 system board 79 replacing adapter cards 62 add in cards 62 back panel fan 72 battery 59 bezel 28 CD drive 47 control panel board 74 DIMMs 51 diskette drive 31 drive cage fans 72 drives 30 expansion cards 62 fans 72 front panel board 74 hard drive 33 35 heat sink 57 hot plug drives 38 memory 51 N 1 power supply 69 power supply 69 power supply module 67 processor 54...

Page 158: ...CPU 137 diskette drive interface 137 environmental 138 expansion slots 137 I O ports 137 IDE interfaces 137 memory 137 network interface 137 power supply 137 138 processor 137 RAM 137 SCSI interfaces 137 system 137 video 137 starting the system 17 startup diskette creating 108 static electricity preventing 22 supervisor password access 105 surge suppressors 89 switch chassis intrusion 104 front pa...

Page 159: ... system Windows NT 19 U unlocking drive 39 43 drive carrier 39 43 updating the BIOS 85 USB port location 5 user password access 105 utilities BIOS Setup 83 hard drive maintenance 91 V video port location 5 troubleshooting 122 VRM installing 58 W Windows setup 18 shut down procedures 19 8508088 book Page 151 Thursday November 1 2001 9 35 AM ...

Page 160: ...152 Gateway 930 Series System Manual 8508088 book Page 152 Thursday November 1 2001 9 35 AM ...

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