Chapter 7 Troubleshooting
104
Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.
General
Error Status
■
Computer Connection Issues
■
Feeding Issues
7.4 Before You Contact the Scanner Service Provider
Item
Findings
Scanner model
name
Example: fi-7030
For details, refer to
Serial No.
Example: XXXX000001
For details, refer to
Date of manufacture
Example: 2016-04 (April 2016)
For details, refer to
Date of purchase
Symptom
Frequency of
trouble
Warranty
Item
Findings
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status
