7 Troubleshooting
There are two main types of fault: internal and external to the boiler.
External faults:
❒ Heating EMERGENCY OFF switch activated
❒ Household fuse (FI circuit breaker) or component fuse blown
Internal faults are shown in the form of error messages on the boiler controller:
7.1 Error message list
Error message
Possible cause
Error resolution
Discharge empty
(level sensor!)
❒ No fuel in the container
❒ Motor defective
❒ Bridge formation in the gravity
shaft
❒ Check the store and refill with fuel if necessary
❒ Check the motor and wiring for damage
❒ Open the inspection cover and check the gravity shaft
for material build-up
Gravity shaft cover
is open!
❒ Gravity shaft opened manually
❒ Position switch defective
❒ Bridge formation in the gravity
shaft
❒ Wood chips too large for gravity
shaft
❒ Close gravity shaft cover
❒ Check the position switch and wiring for damage
❒ Open the inspection cover and check the gravity shaft
for material build-up
Gravity shaft empty
(level sensor!)
❒ No fuel in the container
❒ Motor defective
❒ Bridge formation in the gravity
shaft
❒ Discharge screw blocked
❒ Check the store and refill with fuel if necessary
❒ Check the motor and wiring for damage
❒ Open the inspection cover and check the gravity shaft
for material build-up
❒ Free the screw
Gravity shaft does
not fill
❒ Discharge screw blocked
❒ Move the discharge screw backwards and forwards
briefly a few times in test mode/manual mode
If the error message does not disappear:
❒ Check the discharge screw for blockages and free if
necessary
Gravity shaft full
Motor prot.
disch conv!
Motor prot.
fault feed conv.
❒ Feed screw blocked
❒ Move the feed screw backwards and forwards briefly a
few times in test mode/manual mode
If the error message does not disappear:
❒ Check the screw for blockages and free if necessary
Freq. o/current
disch conv.
❒ Revised too often on blockage
❒ Free the discharge screw and clear blockage (foreign
body)
Motor protection
rotary agitator
❒ Blockage of the rotary agitator
head
❒ Change pre-run/run-on time
❒ Bunker full - / bunker empty – check circuit
Frequent
overcurrent rotary
agitator
❒
❒ Check circuit
❒ Change pre-run/run-on time
❒ Bunker full - / bunker empty – check circuit
Troubleshooting
7
Error message list
Installation Instructions TGR 110/150/200 | M1390116_en
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