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9.Help and Support
Flashforge professional after-sales service personnel and salesmen are on standby for
you at any time, and are very willing to help you solve any problems you encountered
during use. If the answer can not be found from the user guide, you can go to our official
website to search for the solution of your problem, or contact us by phone.
Some explanations and solutions of common problems can be found in our official
website. Many of your problems can be solved in www.flashforge.com, the official English
website of Flashforge.
The Flashforge after-sales team can be reached by email or phone from 8:00 a.m. to 5:00
p.m. from Monday to Saturday to solve your problems. In case you contact us during
off-duty time, your inquiry will be answered the next following business day immediately.
We are sorry for any inconvenience caused.
Note: Due to the replacement of different filaments, there will be a small amount of
impurities left in the extruder, which will cause the clogged nozzle issue. As this can be
solved by just unclogging it, this is not a quality problem. If users encounter this
problem when using the equipment, please contact our after-sales personnel, and
complete the unclogging operation under the guidance of our after-sales personnel.
After-sales Service Tel: +86-400-886-6023
E-mail: support@flashforge.com
Address: No. 518, Xianyuan Road, Wucheng District, Jinhua City, Zhejiang Province,
China
Note: Please provide the product serial number which is the barcode at the back of the
printer before contacting our after-sales personnel.
S/N: FFAD******
