C
C-2
Troubleshooting
Troubleshooting
Before you call for service, follow the suggestions in this section. If you are unable to
resolve the problem, make a note of the error condition and contact your authorized
service/support center.
Command WorkStation or Command WorkStation LE does not
respond
If the Command WorkStation or Command WorkStation LE windows do not update,
log off and then quit Command WorkStation or Command WorkStation LE. Restart
Command WorkStation or Command WorkStation LE, or restart the computer. To
force an exit from Command WorkStation, press Ctrl-Alt-Delete, and use the Task
Manager to close Command WorkStation.
If the Command WorkStation or Command WorkStation LE windows do not update,
or no jobs are displayed, and the mouse has no effect (you cannot select a job or a
window, use a right mouse command, or choose a menu item), the Fiery X3e is down
or network communication has failed.
At the Fiery X3e, disconnect and reconnect the network cable, and try printing a Test
Page or Configuration page. If that fails, restart the server.