5
The troubleshooting process
5-1
This chapter identifies the source of common problems that may occur with the
Print Controller X4(AR-PE1) and suggests ways of correcting them.
The troubleshooting process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex solutions. “Where problems occur” on page 5-2,
gives an overview of the Print Controller X4(AR-PE1) system and indicates areas most
likely to require troubleshooting.
• Problems with initial installation
If the Print Controller X4(AR-PE1) fails to complete its initial startup and reach the
Idle
(ready to print) screen, the most likely cause is a loose cable or board connection.
See “Accessing Print Controller X4(AR-PE1) internal components” on page 4-3 for
instructions on opening the Print Controller X4(AR-PE1), and “Checking
Print Controller X4(AR-PE1) internal connections” on page 4-8 for descriptions of
parts and connections.
If a loose part or cable is not the cause of the problem, see “Checking the
Print Controller X4(AR-PE1) as a stand-alone unit” on page 5-8, and “Checking the
entire Print Controller X4(AR-PE1) system” on page 5-14.
• Try a phone check before you go to the customer site
“Before you go to the customer site” on page 5-3 suggests areas you should check out
before making a call to the customer site. With a phone call you can find out if the
problem is a simple operating failure or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the
Print Controller X4(AR-PE1) and loose connections at a power strip or outlet.
• Check for obvious causes of problems
“Preliminary on-site checkout” on page 5-5 takes you through the initial checkout
when you arrive at the customer site. You should check the
Print Controller X4(AR-PE1) internally and externally for the most common
problems such as loose cables, connectors, and boards.
• Check the Print Controller X4(AR-PE1) as a stand-alone unit
“Checking the Print Controller X4(AR-PE1) as a stand-alone unit” on page 5-8
describes the checks you should perform on the Print Controller X4(AR-PE1) if the
initial checks fail to identify the cause of a problem. With the
Print Controller X4(AR-PE1) disconnected from the copier and the network, test the
Print Controller X4(AR-PE1) as a stand-alone unit.
This section describes possible startup errors and explains how to run and interpret
Print Controller X4(AR-PE1) startup diagnostics.
Chapter 5:
Troubleshooting
