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Troubleshooting
Printing to the Print Controller X4(AR-PE1)
If the user can print the Print Controller X4(AR-PE1) Test Page, but cannot print a job
from a computer on the network, you may have to make a service call. However, first
make sure the network administrator has:
• Checked all components of the network including cables, connectors, terminators,
network adapter boards, and network drivers
• Activated the network and used it to communicate with other printers
• Checked the corrective actions listed in the
Printing Guide
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, Subnet mask, and Gateway address) match the settings used in the network
When you make a service call, check the back panel of the Print Controller X4(AR-PE1)
to make sure that the appropriate network connections are in place.
Intermittent print quality and color quality problems are difficult to trace. Before you try
to troubleshoot print quality problems, copy a color test page to make sure that the
copier itself does not need servicing or adjusting.
N
OTE
:
EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
