Troubleshooting
6.2
If the gate opener will not move but the board is counting the run time:
• Check wiring connections.
• Be sure the arms are locked and not in manual operation.
• If not using slave limit switches, be sure jumpers are in place.
• Check the left hand fuse near the power supply—the proper way to inspect a fuse is to remove it from
its clips and check for continuity.
If the gate opener moves a few inches or feet and stops or reverses directions:
• Increase the force setting (P3).
• Check the setback. The setback of the operator is important to correct operation due to leverage the
arm will have on the gate.
• Check the battery voltage. Proper voltage should be between 13.4 – 13.8 and drop no more than a
quarter of a volt under load.
• Disconnect accessories that may be triggering the gate a second time. The most frequent issues are
from exit sensors or other automatic opening devices.
The gate does not reach the desired stop points:
• Adjust the limit switches.
• Lengthen the run time parameter (P1).
• Check setback— if setback is incorrect it will limit how far the gate will move per inch of stroke
length.
If the gate will open but will not close:
• Manually move the gate slightly off the open position and then trigger the gate to go closed. If the gate
then moves closed the limits are most likely wired backwards. (Meaning the open limit is wired to
closed and closed wired to open)
• If you are not using safety devices the safety jumpers are in place. If PH is on display it is an issue
with the safety jumper or a device in the safety terminals.
• If you are using a safety device:
- Check to make sure you are using the normally closed connection instead of the normally open.
- Check to be sure there is continuity being provided between the common and normally closed wire of
the safety device. If there is not continuity then refer to the installation guide of the device to set up
properly.
The display of the board will not light up:
• Check the power supply for 24VAC.
The arms are not wired in or properly wired on the limit switch connections. Without the limit
switch connections being closed the board will not light up.
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