Extron electronics MediaLink IPI 100 Series, User Manual

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Call Forwarding
The IP Intercom HelpDesk provides two ways of handling call forwarding:
1. A single PC, acting as a server, forwards calls to the next available help desk.
2.
A peer-to-peer network allows calls to be forwarded to any available help desk.
Setting up a peer-to-peer network
All PCs must be running the IP Intercom HelpDesk software.
1.
All PCs must have all available intercoms on their
Intercom List
.
a. On the first computer, add all intercoms to the
Intercom List
(see Using the
Configuration Utility starting on page 24).
b.
In the
File
menu, click
Save
or
Save As...
to save the .xml configuration project file.
c. On each of the other help desks, in the file drop-down menu, select
Load Project
.
Load the project file saved in the previous step onto the help desk PC.
2.
All intercoms must be linked to the IP address of one of the available help desks:
a. Open the
Configuration Utility
and select an intercom in the
Intercom List
.
b.
In the Button IP assignments panel, enter the IP address of the server PC or select it
from the dropdown list.
c. Click
Apply
.
d.
Repeat steps a-c until all intercoms have been linked to one of the available help desk
computers.
3. All help desk computers must have a list of all other available help desks, which are added
as follows:
a.
Open the Configuration Utility window and, in the Tools menu, click Multiple
HelpDesk Configuration... The HelpDesks dialog box opens (see figure 31).
Figure 31. Adding HelpDesks
b. Add the name and IP address of a
HelpDesk in the text boxes at the bottom
of the window.
c.
Click
Add
. The computer is added to the
Cooperating HelpDesks
list.
d. Repeat steps b and c until all cooperating
HelpDesks have been added.
NOTE: There is no automated way
to add multiple HelpDesks; they
must be added individually.
e.
When all HelpDesks have been added,
click
OK
.
4. None of the PCs can be set to Server Mode:
a.
Under the
Tools
menu, click
Preferences
. The
Preferences
box
opens.
b. Click the
Forwarding
tab.
c.
Uncheck the
Mode
box. This box is left
unchecked by default.
d. If necessary, shut down and restart the
IP Intercom HelpDesk program.
IPI 100 and IPI 200 Series • Help Desk Software 32