Help Desk
Software
This section discusses:
•
Introduction to the Software
•
System Requirements
•
Installing the Software
•
Starting the Program
•
Configuring the IP Intercom System
Introduction to the Software
The IP Intercom System requires a PC running the IP Intercom HelpDesk software and an IP
Intercom unit. The HelpDesk program (provided on the software disk) has a management and
monitoring application (the main screen) and a configuration utility.
If an IPI 100 series unit is used, it must be linked to an MLC 226 IP controller. The IPI 200 series
are stand-alone units that do not need to be connected to another MediaLink device.
The PC, the IPI 200 series unit, and the MLC 226 IP, when used with an IPI 100 series unit, must
all be connected to the Local Area Network (LAN) and each must have a unique IP address.
Consult with your IT department to ensure that IP addresses have been correctly allocated.
Network and IT administrators should use information from the following white papers, which can
be found at
www.extron.com
, to ensure optimal network configuration and compatibility for the
IP Intercom system:
•
IP Intercom Network Impact Statement
•
IP Intercom Best Installation Practices
Extron recommends that the IP Intercoms and the HelpDesk be on the same LAN with a static
IP address and not be separated by a firewall.
If the IP addresses are on different subnets, it is best to set up a dedicated VLAN. If a firewall is
required, the following ports need to be open:
•
UDP port
3121
(audio traffic)
•
TCP telnet port
23
(control and status)
•
UDP port
3122
(inter-helpdesk communication)
•
UDP ports
1230
and
1231
(auto discovery)
If you are using an IPI 100 series unit, linked to an MLC 226 IP controller, you must configure the
MLC for network communication before you can install and use the intercom system software.
For more information about configuring the MLC, see
•
“Software-and web page-based Setup and Control“ in the
MLC 226 Series User Manual
•
The
Global Configurator Help File
(automatically downloaded and installed along with the
Global Configurator software)
IPI 100 and IPI 200 Series • Help Desk Software
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