The warranty covers possible changes and the necessary labour for the change (with the exception
of products installed outside the Italian territory).
In case of products installed outside the Italian territory only the Italian warranty is valid, therefore
the local importers or dealers are not obliged to recognize warranty interventions on what has not
been purchased through them. In these cases the spare parts will be sent directly from our
headquarter and the replacement and maintenance costs will be debited to the customer by the
area technicians.
The ZF Ltd company is not responsible for possible damages caused, directly or indirectly, to
people, things, animals due to a total or partial failure to comply with the rules contained in the use
and maintenance manual supplied with the stove.
Limited warranty
Electric and electronic components, fans, motors and printed circuit board are not included in the
warranty. The warranty covers these components for a 12-months from the date of purchase.
Warranty exclusion
All components of the stove subject to wear and tear are excluded from the warranty:
Gaskets
Ceramic/ tempered glass
Linings and grills
Varnished details
Chromate/gilded
Satin
Majolica
Handles
Power lines
Vermiculite
Refractory material
Cast-iron brazier
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Chromatic variations, crackles and slight dimensional differences of the parts in majolica are
not contestable as they are all physical features of the materials not attributable to the
manufacturing process
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The details of the installation for the production of sanitary water not furnished by ZF Ltd
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Finally, all interventions carried out by qualified technicians aimed at the adjustment and
setting of the product due to the type of combustible used or the typology of installation
requested by the customer
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In case of replacement of faulty components under warranty, any warranty extension won’t
be provided. Any type of refund during the machine downtime won’t be provided
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The warranty is valid only for the buyer and cannot be transferred to a third-party
Warranty interventions
The request for intervention must be submitted to the tradesman within 2(two) months from the
detection of the fault; warranty intervention, as law prescribes, provides for the repair of the
product without any charge at the customer’s expense.
