Euphonix Media Application Controller Operation Manual
Support and Troubleshooting
120
Common Issues and Solutions
My MC does not turn on.
Make sure the MC’s power connector is securely connected. Push on it lightly to seat
it, twist the outer ring to lock it onto the MC, and make sure the transformer is plugged
into the wall.
The MC cannot connect to a workstation; the workstation does not appear in the
MC's Workstation Setup screen
.
•
Make sure EuCon Workstation software is installed on the workstation, and
that the Windows Firewall is not blocking the MC Client and EuCon Discovery
applications (see page 20).
•
The MC and workstation must be connected to the same TCP/IP subnet (same
switch or router). If not using a DHCP server on your network, make sure the
MC’s IP address is set correctly (see page 21).
•
Both the workstation and MC must have the
same
version of the EuCon software.
•
Make sure the MC is properly connected to your workstation(s) (see page 23).
•
To further troubleshoot this issue, we recommend using a cross-over cable be-
tween the MC and one workstation, to remove network variables from the
equation. Once this setup is working, re-connect the MC and workstation(s) to
the switch/router, and verify proper operation.
The MC does not connect to Nuendo.
•
The Nuendo EuCon Adapter must also be installed when installing the EuCon
software on your workstation.
•
Make sure your Nuendo license includes EuCon connectivity, and that you
have added the EuCon device in Nuendo Device Setup (see page 92).
•
Make sure the MC is properly connected to the workstation. The MC’s Main
Touchscreen should display the name of your workstation computer in the up-
per-left corner.
The MC does not connect to Pyramix.
•
The Pyramix EuCon Adapter must be installed when installing the EuCon soft-
ware on your workstation.
•
Verify that the MC is properly connected to the workstation.
The talkback mic does not produce any audio.
The talkback mic is a condenser microphone and the XLR output is at mic level so it
must be connected to a preamp and provided with 48-V phantom power.
Summary of Contents for MC Media Application Controller
Page 28: ...Euphonix Media Application Controller Operation Manual Installation and Configuration 28...
Page 34: ...Euphonix Media Application Controller Operation Manual Main Touchscreens 34...
Page 54: ...Euphonix Media Application Controller Operation Manual Soft Keys 54...
Page 82: ...Euphonix Media Application Controller Operation Manual Studio Monitor Express Windows 82...
