Introduction
2
Help from ETC Technical Services
If you are having difficulties and your problem is not addressed by this document, try the ETC
support website at
or the main ETC website at
. If none
of these resources are sufficient, contact ETC Technical Services directly at one of the offices
identified below. Emergency service is available from all ETC offices outside of normal business
hours.
When calling for help, take these steps first:
•
Prepare a detailed description of the problem
•
Go near the equipment for troubleshooting
•
Find your notification number if you have called in previously
Please have the following information handy:
•
Product model and serial number (located on motor box)
•
Other components in your system (Foundation, QuickTouch, etc.)
Am ericas
United Kingdom
ETC, Inc.
ETC Ltd
Technical Services Department
Technical Services Department
3031 Pleasant View Road
26-28 Victoria Industrial Estate
Middleton, WI 53562
Victoria Road,
800-775-4382 (USA, toll-free)
London W3 6UU England
+1-608 831-4116
+44 (0)20 8896 1000
Asia
Germ any
ETC Asia
ETC GmbH
Technical Services Department
Technical Services Department
Room 1801, 18/F
Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square
83607 Holzkirchen, Germany
9 Sheung Yuet Road
+49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
France
ETC France
Zone Urbaparc -
Bâtiment E
6 Boulevard de la Libération
Saint-Denis, 93200
+33 1 4243 3535