ESKA ERG-H5, Installation Use And Care Manual, Page: 32 / 32

Page 32 of 32
WARRANTY TERMS
1) The warranty period begins from the date of delivery of the goods and is 2 years.
2) All entire goods including all parts are covered by the warranty.
3) If replacing the goods with non-defective goods will bring disproportionate difficulties for the seller, the
consumer may select one of the rights being revoking from the contract or exercising the right of claiming
a price discount at the rate of the defecet. In determining the disproportion, issues such as the non-
defective value of the goods, the significance of the defect and whether applying for other selectable rights
would be a problem for the consumer are taken into account. In cases where the consumer chooses the
right to revoke from the contract or claiming a price discount at the rate of the defect, the seller is obligated
to immediately return the entire price of the goods or the amount of the discount made from the price to
the consumer. In the event that the consumer selects the right to replace the goods with non-defecive
goods the seller, manufacturer or importer is obligated to fulfill this request within maximum thirty working
days as of the date they have been notified on the request to replace the goods with non-defective goods.
4) If the consumer chooses, among other rights, the right of claiming free repair, the seller is obligated to
repair or hav repaired the goods without charging any fees such as labor cost, replaced part price or
whatsoever. The consumer can also exercise the right of claiming free repairs against the manufacturer or
importer. The seller, manufacturer and importer are jointly responsible for the consumer's exercise of this
right.
5) If the consumer exercises the right of claiming free repairs and in cases where:
– the goods have failed
again within the warranty period, - the maximum period for repair has been exceeded, - it has been
identified by the authorized service station, seller, manufacturer or importer with a report that the repair
of the goods is not possible, the consumer may request from the seller the return of the price of the goods,
a price discount at the rate of the defect or, if possible, the replacement of the goods with non-defective
goods. The seller cannot refuse the consumer's request. In the event that this request is not fulfilled, the
seller, manufacturer and importer are jointly responsible.
6) The repair period of the goods is maximum of 20 working days. This period begins on the date of
notification of the failure of the goods to the service station or seller within the warranty period, or, if the
warranty period has been exceeded, from the date of delivery of the goods to the service station. If the
goods have failed within the warranty period, the time in repair is added to the warranty period. It is
imperative to identify whether the defect is caused by user error by the service stations or, if a service
station is not available, respectively; any of the seller of the goods, importer or manufacturer with a report
to be issued within the maximum repair period and to submit one cope of this report to the cunsomer. The
warranty period of the goods replaced during the warranty application is limited to the remaining warranty
period of the purchased goods.
7) Any defects caused by the use in contradict with rules mentioned in the user manual or caused by user
errors are not covered by the warranty.
8) For any disputes which may arise from the exercise of rights under the warranty, the consumer may
apply to the Consumer Arbitral Tribunal or the Consumer Court located in the place where the consumer
resides or where the consumer transaction has been performed.