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Epson XP-4200, User Manual

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(Density):. . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Reduce/Enlarge:. . . . . . . . . . . . . . . . . . . . . . . . .53
Paper  Setting:. . . . . . . . . . . . . . . . . . . . . . . . . . 54
Multi-Page:. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Quality:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Expansion:. . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Clear  All  Settings:. . . . . . . . . . . . . . . . . . . . . . . 55

Scanning

Basic  Information  on  Scanning. . . . . . . . . . . . . . . . 57

What  is  a  "Scan"?. . . . . . . . . . . . . . . . . . . . . . . . 57
Scanning  Uses. . . . . . . . . . . . . . . . . . . . . . . . . . 57
Available  Scanning  Methods. . . . . . . . . . . . . . . .57
Recommended File Formats to Suit Your
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Recommended Resolutions to Suit Your
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Scanning  Originals  to  a  Computer. . . . . . . . . . . . . 60

Scanning  from  the  Control  Panel. . . . . . . . . . . . 60
Scanning  from  a  Computer. . . . . . . . . . . . . . . . .61

Scanning  Originals  to  the  Cloud. . . . . . . . . . . . . . . 62

Menu  Options  for  Scanning. . . . . . . . . . . . . . . . . . 63

B&W/Color. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
JPEG/PDF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Original  Type. . . . . . . . . . . . . . . . . . . . . . . . . . 64
Scan  Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Clear  All  Settings. . . . . . . . . . . . . . . . . . . . . . . . 64

Scanning  Originals  Using  WSD. . . . . . . . . . . . . . . 64

Setting  Up  a  WSD  Port. . . . . . . . . . . . . . . . . . . . 65

Scanning  Originals  to  a  Smart  Device. . . . . . . . . . . 66

Advanced  Scanning. . . . . . . . . . . . . . . . . . . . . . . . 67

Scanning Multiple Photos at the Same Time. . . . 67

Maintaining the Printer

Checking  the  Status  of  Consumables. . . . . . . . . . . . 69

Improving  Print,  Copy,  and  Scan  Quality. . . . . . . . .69

Checking  and  Cleaning  the  Print  Head. . . . . . . . 69
Running  Power  Cleaning. . . . . . . . . . . . . . . . . . 71
Preventing  nozzle  clogging. . . . . . . . . . . . . . . . . 72
Aligning  the  Print  Head. . . . . . . . . . . . . . . . . . . 72
Cleaning  the  Paper  Path  for  Ink  Smears. . . . . . . .72
Cleaning  the  Scanner  Glass. . . . . . . . . . . . . . . . .73
Cleaning  the  Translucent  Film. . . . . . . . . . . . . . 74
Menu Options for 

Maintenance

. . . . . . . . . . . . . 76

Cleaning  the  Printer. . . . . . . . . . . . . . . . . . . . . . . .77

In These Situations

When  Replacing  a  Computer. . . . . . . . . . . . . . . . . 80

Saving  Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Disabling  your  Wi-Fi  Connection. . . . . . . . . . . . . . 80

Installing  the  Applications  Separately. . . . . . . . . . . 81

Checking if a genuine Epson printer driver is
installed  -  Windows. . . . . . . . . . . . . . . . . . . . . . 82
Checking if a genuine Epson printer driver is
installed  -  Mac  OS. . . . . . . . . . . . . . . . . . . . . . . 84

Re-Setting  the  Network  Connection. . . . . . . . . . . . 84

Making Settings for Connecting to the
Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Making Settings for Connecting to the Smart
Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Making Wi-Fi Settings from the Control Panel. . 85
Checking the Printer's Network Connection
Status  (Network  Connection  Report). . . . . . . . . 88
Messages and Solutions on the Network
Connection  Report. . . . . . . . . . . . . . . . . . . . . . 89

Connecting a Smart Device and Printer Directly
(Wi-Fi  Direct). . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

About  Wi-Fi  Direct. . . . . . . . . . . . . . . . . . . . . . 94
Connecting  to  Devices  using  Wi-Fi  Direct. . . . . .95
Disconnecting Wi-Fi Direct (Simple AP)
Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Changing the Wi-Fi Direct (Simple AP)
Settings  Such  as  the  SSID. . . . . . . . . . . . . . . . . . 97

Adding or Changing the Printer's Connection. . . . . 98

To Set Up a Printer on Multiple Computers. . . . . 98
Changing the Connection from Wi-Fi to USB. . . 99
Setting a Static IP Address for the Printer. . . . . 100

Transporting  and  Storing  the  Printer. . . . . . . . . . . 101

Solving Problems

Cannot  Print  or  Scan. . . . . . . . . . . . . . . . . . . . . . 105

Problem  Solving. . . . . . . . . . . . . . . . . . . . . . . .105
The Application or Printer Driver do not
Work  Properly. . . . . . . . . . . . . . . . . . . . . . . . . 106
The Printer Cannot Connect to the Network. . . 110
Paper  Does  Not  Feed  Properly. . . . . . . . . . . . . 113

Printing, Copying, and Scanning Quality is Poor. . 115

Print  Quality  is  Poor. . . . . . . . . . . . . . . . . . . . .115
Copy  Quality  is  Poor. . . . . . . . . . . . . . . . . . . . 123
Scanned  Image  Problems. . . . . . . . . . . . . . . . . 129

Cannot Select Paper Type or Paper Source in
Printer  Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . 131

A genuine Epson printer driver has not been
installed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

A Message is Displayed on the LCD Screen. . . . . . 131

3

Summary of Contents for XP-4200

Page 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6905 00 EN ...

Page 2: ...Names and Functions Front 16 Inside 16 Rear 17 Guide to the Control Panel Control Panel 19 Home Screen Configuration 20 Guide to the Network Icon 21 Basic Operations 21 Loading Paper Paper Handling Precautions 24 Paper Size and Type Settings 24 List of Paper Types 25 Loading Paper 26 Precautions when Loading Letterhead Paper 26 Loading Various Paper 26 Loading Envelopes 26 Loading Pre punched Pape...

Page 3: ...ons Separately 81 Checking if a genuine Epson printer driver is installed Windows 82 Checking if a genuine Epson printer driver is installed Mac OS 84 Re Setting the Network Connection 84 Making Settings for Connecting to the Computer 84 Making Settings for Connecting to the Smart Device 85 Making Wi Fi Settings from the Control Panel 85 Checking the Printer s Network Connection Status Network Con...

Page 4: ...for Printing from a Computer Mac OS Printer Driver 156 Application for Configuring Printer Operations Web Config 157 Application for Updating Software and Firmware Epson Software Updater 158 Settings Menu List 158 Supply Status 158 Basic Settings 159 Printer Settings 160 Network Settings 160 Web Service Settings 162 Guide Functions 162 Customer Research 163 Firmware Update 163 Restore Default Sett...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Guide to Web Movie Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 8 Trademarks 9 Copyright 9 ...

Page 6: ...als Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual Visit the following website enter the product name and then go to Support https epson sn Guide to Web Movie Manuals You can watch Web Movie Manuals to learn how to use the printer Access the following website The contents of the Web Mo...

Page 7: ...previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing Only the Pages You Need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page a...

Page 8: ...ierra 10 13 The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are examples only Although there may be slight differences depending on the model the method of operation is the same Some of the menu items on the LCD screen vary depending on the model and settings You can read the QR code using dedicated app Operating System References ...

Page 9: ...go are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited PictBridge is a trademark General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright No part of...

Page 10: ...ts by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation 2022 Seiko Epson Corporation The contents of this manual and the specifications of this product are subject to change without notic...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 13 Protecting Your Personal Information 14 ...

Page 12: ...Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemaker...

Page 13: ... to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong...

Page 14: ...inter may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation o...

Page 15: ...Part Names and Functions Front 16 Inside 16 Rear 17 ...

Page 16: ...reign substance from entering the printer Usually keep this guard closed E Control panel Indicates the printer s status and allows you to make print settings F Output tray Holds the ejected paper G Stopper Prevents printouts from falling from the output tray Inside A Document cover Blocks external light while scanning B Scanner glass Place the originals Part Names and Functions Inside 16 ...

Page 17: ... Ink cartridge holder Install the ink cartridges Ink is ejected from the print head nozzles Rear A Maintenance box cover Remove when replacing the maintenance box You need a flat head screwdriver to remove the maintenance box The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Conn...

Page 18: ...Guide to the Control Panel Control Panel 19 Home Screen Configuration 20 Basic Operations 21 ...

Page 19: ...o make settings D Selects the number of pages to print E Stops the current operation F Starts an operation such as printing or copying G Applies to a variety of functions depending on the situation H Use the u d l r buttons to select a menu and then press the OK button to enter the selected menu I Returns to the previous screen J Displays the solutions when you are in trouble Guide to the Control ...

Page 20: ...lity Select to change the setting D Displays each menu Copy Allows you to copy documents Scan Allows you to scan documents and save them to a computer Various Copies Displays convenient menus such as borderless copying ID card copying and book copying Settings Allows you to make settings related to printer operations Maintenance Displays the menus recommended to improve the quality of your printou...

Page 21: ...e the stronger the connection The printer is not connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The printer is connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode Basic Operations Move the focus using the u d l r buttons to select the items and then press the OK button to confirm your selection or run the selected feature Move the focus to the setting item us...

Page 22: ...ter the value name address and so on move the focus to the input field using the u d l r buttons and then press the OK button to display the on screen keyboard Guide to the Control Panel Basic Operations 22 ...

Page 23: ...Loading Paper Paper Handling Precautions 24 Paper Size and Type Settings 24 Loading Paper 26 Loading Various Paper 26 ...

Page 24: ... frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Related Information Available Paper and Capacities on pa...

Page 25: ...160 List of Paper Types To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smart device Epson Bright White Ink Jet Paper Epson Business Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Pho...

Page 26: ...nt beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing and borderless printing are not available for letterhead paper Also the print speed may be slower Loading Various Paper Loading Envelopes Load envelopes at the center of the rear paper feeder short edge fi...

Page 27: ... 153 Loading Long Papers When loading paper longer than legal size store the paper support and then flatten the leading edge of the paper Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Long paper cannot be held in the output tray Prepare a box and so on to make sure that paper does not fall on the flo...

Page 28: ...Placing Originals Placing Originals 29 ...

Page 29: ...oks prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt on the scanner glass before scanning If you ...

Page 30: ...Printing Printing Documents 31 Printing on Envelopes 46 Printing Photos 47 Printing Web Pages 47 Printing Using a Cloud Service 48 ...

Page 31: ...rted Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Printing from ...

Page 32: ...the list 1 On the printer driver s Main or More Options tab set each item such as Document Size and Paper Type 2 Click Add Remove Presets in Printing Presets 3 Enter a Name and if necessary enter a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print usin...

Page 33: ...per for 2 Sided Printing on page 153 Cannot Perform Manual 2 sided Printing Windows on page 147 Printing a Booklet You can also print a booklet that can be created by re ordering the pages and folding the printout Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the Main tab select the 2 side printing method from 2 Sided ...

Page 34: ...a on a single sheet of paper Note This feature is not available with borderless printing Access the printer driver and then make the following settings Main tab Multi Page 2 Up etc Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Note This feature is not available with borderless printing Printing Printing Documents Printing from a Computer 34 ...

Page 35: ... select the document size from the Document Size setting 2 Select the paper size you want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together N...

Page 36: ...ing Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides Printing Printing Documents Printing from a Computer 36 ...

Page 37: ...ng the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer 37 ...

Page 38: ...al red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer 38 ...

Page 39: ...e line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 39 ...

Page 40: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 40 ...

Page 41: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 41 ...

Page 42: ...ark Features Anti Copy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you start pri...

Page 43: ...ou can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Letterhead Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Imag...

Page 44: ...cumstances You can use this feature for the following paper types and print quality Plain paper Letterhead or Envelope Standard Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents from Smart Devices You can print documents from a smart device such as a smartphone or tablet Printing Using Epson Smart Panel Epson Smart Pane...

Page 45: ...ac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link below https epson sn 2 Connect your Apple device to the same wireless network that your printer is using 3 Print from your d...

Page 46: ...r tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets Install Mopria Print Service from Google Play For more details access the Mopria Web site at https mopria org Printing on Envelopes Printing on Envelopes from a Computer Windows 1 Load envelopes in the printer Loading Envelopes o...

Page 47: ...Printing Photos from a Computer Epson Photo allows you to print photos easily and finely in various layouts on photo paper or CD DVD labels CD DVD label printing is only supported by some models See the application s help for details Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and print them See the applica...

Page 48: ...ble on the Internet are as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can pr...

Page 49: ... Using Easy Settings 50 Copying on 2 Sides 50 Copying by Enlarging or Reducing 51 Copying Multiple Originals onto One Sheet 51 Copying ID card 52 Copying Books 52 Copying Without Margins 53 Menu Options for Copying 53 ...

Page 50: ...iginals on page 29 3 Select Copy on the control panel 4 Select color copy or monochrome copy 5 Set the number of copies 6 Press the x button Note The color size and border of the copied image are slightly different from the original Copying on 2 Sides Copy multiple originals on both sides of the paper Copy 2 Sided Related Information Menu Options for Copying on page 53 Copying Copying on 2 Sides 5...

Page 51: ...Enlarge Related Information Menu Options for Copying on page 53 Copying Multiple Originals onto One Sheet Copies two single sided originals onto a single sheet in 2 up layout Copy Advanced Settings tab Multi Page Related Information Menu Options for Copying on page 53 Copying Copying Multiple Originals onto One Sheet 51 ...

Page 52: ...lide it to the corner mark Place an ID card 5 mm away from the corner mark of the scanner glass Related Information Menu Options for Copying on page 53 Copying Books Copies two A4 facing pages of a book and so on onto a single sheet of paper Various Copies Book Copy Related Information Menu Options for Copying on page 53 Copying Copying Books 52 ...

Page 53: ... in color 2 Sided 1 1 Sided Copies one side of an original onto a single side of paper 1 2 Sided Copies two single sided originals onto both sides of a single sheet of paper Select the orientation of your original and the binding position of the paper Density Increase the level of density when the copying results are faint Decrease the level of density when ink smears Reduce Enlarge Configures the...

Page 54: ... type you loaded Multi Page Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Off Copies one facing page of a book onto a single side of paper This menu is only displayed in the Book Copy menu 2 up Copies two facing pages of a book onto a single side of paper This menu is only displayed in the Book Copy menu Qua...

Page 55: ...Clear All Settings Resets the copy settings to their defaults Copying Menu Options for Copying 55 ...

Page 56: ...nformation on Scanning 57 Scanning Originals to a Computer 60 Scanning Originals to the Cloud 62 Menu Options for Scanning 63 Scanning Originals Using WSD 64 Scanning Originals to a Smart Device 66 Advanced Scanning 67 ...

Page 57: ...e originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your smart device By scanning your favorit...

Page 58: ...uter You can edit images after scanning Sending to a Cloud Service You can send scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature If you are using the Windows 7 Windows Vista you need to make WSD settings on your computer before scanning Sc...

Page 59: ...erent operating systems and provides the same level of screen display and print result You can view PDF files using dedicated PDF reading software or in Web browsers Recommended Resolutions to Suit Your Purpose Resolution indicates the number of pixels smallest area of an image for each inch 25 4 mm and is measured in dpi dots per inch The advantage of increasing the resolution is that the details...

Page 60: ...then check the All apps Epson Software folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows 10 Click the start button and then check the Epson Software folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows 8 1 Windows 8 Enter the application name in the search charm and then check the displayed icon Windows 7 Click the start button and then select All Programs Next check the...

Page 61: ...e in PDF format 6 Press the x button When using Windows 7 or later or OS X El Capitan 10 11 or later Epson ScanSmart automatically starts on your computer and scanning starts Note See the Epson ScanSmart help for detailed operation information for the software Click Help on the Epson ScanSmart screen to open the help The color size and border of the scanned image will not be exactly the same as th...

Page 62: ...nstructions to scan Note Click Help to view detailed operation information Scanning Originals to the Cloud You can send scanned images to cloud services Before using this feature make settings using Epson Connect See the following Epson Connect portal website for details https www epsonconnect com http www epsonconnect eu Europe only 1 Make sure that you have made settings using Epson Connect 2 Pl...

Page 63: ...t Scan tab again and then press the x button Note The color size and border of the scanned image will not be exactly the same as the original Menu Options for Scanning Some items may not be available depending on the scanning method you have selected or other settings you have made B W Color Select whether to scan in monochrome or in color JPEG PDF Select the format in which to save the scanned im...

Page 64: ...esets the scan settings to their defaults Scanning Originals Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Note This feature is only available for computers running Windows Vista or later If you are using Windows 7 Windows Vista you need to setup your computer in advance using this feature 1 Place the originals Placing Originals on page 29 2 Sele...

Page 65: ...r driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displayed Click Uninstall and start again if the Uninstall screen is displayed Note The printer name you set on the network and model name EPSON XXXXXX XX XXXX are displayed on the ne...

Page 66: ...s 7 Check that an icon with the printer s name on the network is displayed Select the printer name when using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 29 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to s...

Page 67: ...indows 11 Click the start button and then select All apps Epson Software Epson ScanSmart Windows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Eps...

Page 68: ...Maintaining the Printer Checking the Status of Consumables 69 Improving Print Copy and Scan Quality 69 Cleaning the Printer 77 ...

Page 69: ...roving Print Copy and Scan Quality Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If the nozzles are severely clogged a blank sheet will be printed When print quality has declined first use the nozzle check feature to check if the nozzles are clogged If the nozzles are clogged clean the print head cImp...

Page 70: ...leaning 6 When cleaning is finished the nozzle check pattern is printed automatically Repeat cleaning and printing the pattern until all lines are printed completely cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing run the nozzle check once again and then repeat head cleaning if necessary We recommend tu...

Page 71: ...run the Power Cleaning feature 4 After running this feature run the nozzle check to make sure the nozzles are not clogged For details on how to run the nozzle check see the related information link below cImportant If print quality has not improved after running Power Cleaning wait for at least 12 hours without printing and then print the nozzle check pattern again Run Print Head Cleaning or Power...

Page 72: ...rtical lines or blurred images align the print head 1 Select Maintenance on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Print Head Alignment 3 Select one of the alignment menus Vertical lines look misaligned or the printouts look blurry Select Vertical Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignmen...

Page 73: ...he inside of the printer The print head nozzles may be clogged with lint Do not touch the parts shown in the following illustration Doing so may cause a malfunction Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer Maintaining the Printer Improving Prin...

Page 74: ...d glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning...

Page 75: ...marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 75 ...

Page 76: ...the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Menu Options for Maintenance Select Maintenance on the printer s control panel Print Head Nozzle Check Select this feature to check if the print head nozzles are clogged The printer prints a nozzle check pattern Print Head Cleaning Select this feature to clean clogged n...

Page 77: ...x is full Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Related Information Checking and Cleaning the Print Head on page 69 Running Power Cleaning on page 71 Aligning the Print Head on page 72 Replacing Ink Cartridges on page 139 Replacing a Maintenance Box on page 143 Cleaning the Paper Path for Ink S...

Page 78: ...onents Otherwise the printer could be damaged Never use alcohol or paint thinner to clean the components and the case These chemicals can damage them Do not touch the parts shown in the following illustration Doing so may cause a malfunction Maintaining the Printer Cleaning the Printer 78 ...

Page 79: ... Disabling your Wi Fi Connection 80 Installing the Applications Separately 81 Re Setting the Network Connection 84 Connecting a Smart Device and Printer Directly Wi Fi Direct 94 Adding or Changing the Printer s Connection 98 Transporting and Storing the Printer 101 ...

Page 80: ... it off automatically if it is not connected to the network for 30 minutes 1 Select Settings on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Basic Settings 3 Do one of the following Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected Select Sleep Timer or Power Off Timer Note Your product may have the Power ...

Page 81: ...eparately Connect your computer to the network and install the latest version of applications from the website Log in to your computer as an administrator Enter the administrator password if the computer prompts you Note When reinstalling an application you need to uninstall it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Intern...

Page 82: ... latest applications from the Epson website http www epson com Related Information Application for Updating Software and Firmware Epson Software Updater on page 158 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods Select Control Panel View devices and printers Printers...

Page 83: ...Run as administrator Server Properties Windows XP From the File menu select Server Properties Click the Drivers tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 81 In These Situations Installing the Applications Separately Checking if a genuine Epson printer driver is in...

Page 84: ...onnection The printer network needs to be configured in the following cases When using a printer with a network connection When your network environment has changed When replacing the wireless router Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the follow...

Page 85: ... If you are not using a computer or smart device to set up the printer connection you can do so on the control panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If you know the SSID and password for your wireless router you can set them manually Related Information Making ...

Page 86: ...If you cannot find any information see the documentation provided with the wireless router The password is case sensitive If you do not know the password check if the information is written on the label of the wireless router On the label the password may be written Network Key Wireless Password and so on If you are using the wireless router with its default settings use the password written on th...

Page 87: ...nter after setup is complete see the related information link below for details Note If connection fails restart the wireless router move it closer to the printer and try again If it still does not work print a network connection report and check the solution Related Information Checking the Printer s Network Connection Status Network Connection Report on page 88 Making Wi Fi Settings by PIN Code ...

Page 88: ...ils Note See the documentation provided with your wireless router for details on entering a PIN code Related Information Checking the Printer s Network Connection Status Network Connection Report on page 88 Checking the Printer s Network Connection Status Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load paper...

Page 89: ...ction Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 90 E 2 E 3 E 7 on page 90 E 5 on page 91 E 6 on page 91 E 8 on page 91 E 9 on page 92 E 10 on page 92 E 11 on page 92 E 12 on page 93 In These Situations Re Setting the Network Connection Messages and Solut...

Page 90: ... if your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wir...

Page 91: ...less router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings ...

Page 92: ...subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If st...

Page 93: ...formation Setting a Static IP Address for the Printer on page 100 Making Settings for Connecting to the Computer on page 84 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is p...

Page 94: ...ted devices or connect it to the other network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s cont...

Page 95: ...ect This method allows you to connect the printer directly to devices without a wireless router Note For iOS or Android users it is convenient to set up from Epson Smart Panel You only need to make these settings for the printer and the device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings ag...

Page 96: ...the printer s control panel select Complete For devices that have been connected to the printer before select the network name SSID on the device s Wi Fi screen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below https epson sn In These Situations Connecting a Smart Device and Printer Directly Wi Fi ...

Page 97: ...ress the OK button 2 Select Wi Fi Direct The Wi Fi Direct information is displayed 3 Select Start Setup 4 Select 5 Select Disable Wi Fi Direct 6 Follow the on screen instructions Related Information Changing the Wi Fi Direct Simple AP Settings Such as the SSID on page 97 Changing the Wi Fi Direct Simple AP Settings Such as the SSID When Wi Fi Direct simple AP connection is enabled you can change t...

Page 98: ... the device Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the printer is deleted Adding or Chan...

Page 99: ...he printer will not be reconfigured for the network and it will set up the printer ready for use Changing the Connection from Wi Fi to USB Follow the steps below if the Wi Fi you are using is unstable or if you want to change to a more stable USB connection 1 Connect the printer to a computer using a USB cable 2 Select a printer that is not labeled XXXXX when printing using a USB connection Your p...

Page 100: ... IP Address Subnet Mask and Default Gateway is incorrect you cannot proceed with the settings Confirm that there is no error in the entry 6 Enter the IP address for the primary DNS server Confirm the value reflected on the previous screen Note When you select Auto for the IP address assignment settings you can select the DNS server settings from Manual or Auto If you cannot obtain the DNS server a...

Page 101: ...print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Open the scanner unit with the document cover closed Secure the ink cartridge holder to the case with tape Caution Be careful not to trap ...

Page 102: ...nner unit is closed in two steps Note The scanner unit cannot be opened from the position shown below Close it completely before opening it 8 Prepare to pack the printer as shown below In These Situations Transporting and Storing the Printer 102 ...

Page 103: ... Removing the cartridges can dry out the print head and may prevent the printer from printing When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Print Head on page 69 Aligning the Print Head on page 72 In These Situations Tra...

Page 104: ...15 Cannot Select Paper Type or Paper Source in Printer Driver 131 A Message is Displayed on the LCD Screen 131 Paper Gets Jammed 133 It is Time to Replace the Ink Cartridges 137 It is Time to Replace the Maintenance Box 142 Cannot Operate the Printer as Expected 144 Cannot Solve Problem 148 ...

Page 105: ...he error Print a status sheet and use it to check if the printer itself can print properly A Message is Displayed on the LCD Screen on page 131 Are you having connection problems Solutions Make sure that the cables are properly connected for all connections Make sure that the network device and USB hub are operating normally If you have a Wi Fi connection make sure that the Wi Fi connection settin...

Page 106: ... lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 82 Checking if a genu...

Page 107: ...nter Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer dri...

Page 108: ...ions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the ...

Page 109: ...fig Application for Configuring Printer Operations Web Config on page 157 Cannot Scan Even Though a Connection has been Correctly Established Scanning at a high resolution over a network Solutions Try scanning at a lower resolution The Printer Cannot Connect by USB The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cab...

Page 110: ... check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 11 Click the start button and then select All apps Epson Software Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson P...

Page 111: ...eless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match th...

Page 112: ...er is available Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the separator function on the wireless router See the manual provided with the wireless router for details The IP address is inco...

Page 113: ...s are correct If you cannot access any websites there is a problem on the computer or smart device Check the network connection for the computer or smart device See the documentation provided with the computer or smart device for details Paper Does Not Feed Properly Points to Check Check the following items and then try the solutions according to the problems The installation location is inappropr...

Page 114: ...can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 26 Several Sheets of Paper are Fed at a Time The following causes can be considered The paper is moist or damp Solutions Load new paper Static electricity is causing sheets of paper to stick to each other Solutions Fan the pape...

Page 115: ... type setting Printing Copying and Scanning Quality is Poor Print Quality is Poor Color Missing Banding or Unexpected Colors Appear in Printout The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a lon...

Page 116: ...rol panel to align the print head Blurry Prints Vertical Banding or Misalignment The following causes can be considered Check the causes and follow the solutions in order from the top The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Vertical Alignment menu on the control panel to align the print head The bidirectional printing setting is enabled Sol...

Page 117: ... and Cleaning the Print Head on page 69 Running Power Cleaning on page 71 The print settings and the paper size loaded in the printer are different Solutions Change the print settings according to the paper size loaded in the printer Load paper in the printer that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent mu...

Page 118: ... the side that had already been printed was dry Solutions When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing using automatic 2 sided printing the print density is too high and the drying time is too short Solutions When using the automatic 2 sided printing feature and printing high density data such as images and graphs set the...

Page 119: ...tions tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management Adjusting the Print Color on page 43 Colors in the Printout Differ from Those on the Display The color properties for the display device you are us...

Page 120: ...e printer have a different process of producing colors Adjust the color properties so that the colors are identical Cannot Print Without Margins Borderless is not set in the print settings Solutions Make borderless setting in the print settings If you select a paper type that does not support borderless printing you cannot select Borderless Select a paper type that supports borderless printing Win...

Page 121: ...pped if it extends beyond the long side of the paper The Position Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 26 The size of the paper is set incorrectly Solutions Select the appropriate paper size settin...

Page 122: ... or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer driver for a different printer Solutions Make sure that the printer driver you are using is for this printer Check the printer name on the top of the printer driver window The Printed Image Is Inverted The image is set to invert horizontally in the print settings Soluti...

Page 123: ...expected Colors Appear in Copies The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Prin...

Page 124: ...Quality on page 54 The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Horizontal Alignment menu on the control panel to align the print head Blurry Copies Vertical Banding or Misalignment The following causes can be considered The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Vertical Alignment menu on t...

Page 125: ...t the same time Several Sheets of Paper are Fed at a Time on page 114 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper on pag...

Page 126: ...Copy and then enable the setting If you select a paper that does not support borderless printing you cannot enable borderless settings Select a paper type that supports borderless printing Paper for Borderless Printing on page 152 Edges of the Image are Cropped During Borderless Copying Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement set...

Page 127: ...nner glass Placing Originals on page 28 There is some dust or stains on the scanner glass Solutions Clean the scanner glass and the document cover using a dry soft clean cloth If there is dust or stains around the originals on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass on page 73 The size of th...

Page 128: ...and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 29 The copy density setting is too high Solutions Lower the copy density setting Menu Options for Copying on page 53 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions C...

Page 129: ...r Copying on page 53 Scanned Image Problems Uneven Colors Dirt Spots and so on Appear in the Scanned Image There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 73 The original was pressed with too much force Solutions If you press with too much force blurring smudge...

Page 130: ... the scanner glass Solutions Remove any trash or dirt from the scanner glass and document cover If there is any trash or dirt around the original the scanning range expands to include it Cleaning the Scanner Glass on page 73 When scanning multiple originals using Epson ScanSmart there is not enough of a gap between the originals Solutions When placing multiple originals on the scanner glass make s...

Page 131: ... Utility 2 Select the Other tab 3 Click Reset If initialization does not solve the problem uninstall and re install the scanner software Installing the Applications Separately on page 81 Cannot Select Paper Type or Paper Source in Printer Driver A genuine Epson printer driver has not been installed Solutions If a genuine Epson printer driver EPSON XXXXX has not been installed the available functio...

Page 132: ...nd the subnet mask is invalid See your documentation for more details Enter the correct IP address or default gateway Contact the person who setup the network for assistance To use cloud services update the root certificate from the Epson Web Config utility Run Web Config and then update the root certificate Check that the printer driver is installed on the computer and that the port settings for ...

Page 133: ...to touch the protruding parts to avoid injury cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer start...

Page 134: ...2 Remove the rear cover 3 Remove jammed paper from the rear cover 4 Remove the jammed paper 5 Insert the rear cover in the printer Solving Problems Paper Gets Jammed Removing Jammed Paper 134 ...

Page 135: ... the document cover closed 7 Remove the jammed paper cImportant Do not touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 135 ...

Page 136: ...ported by this printer Available Paper and Capacities on page 151 Follow paper handling precautions Paper Handling Precautions on page 24 Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 26 Do not load more than the maximum number of sheets specified for paper Load one sheet of paper at a time if you have loaded several sheets of pape...

Page 137: ...ature for at least three hours before using it Do not open the ink cartridge package until you are ready to install it in the printer The cartridge is vacuum packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Handling precautions for replacing ink cartridges Be careful not to break the hooks on the side of the in...

Page 138: ...g up Because the ink supply port is equipped with a valve designed to contain the release of excess ink there is no need to supply your own covers or plugs Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges This printer uses ink cartridges equipped with a green chip that monitors information such as t...

Page 139: ... When a message is displayed prompting you to replace the ink cartridges select How To and then view the animations displayed on the control panel to learn how to replace the ink cartridges If you need to replace the ink cartridges before they are expended select Maintenance Ink Cartridge Replacement on the home screen and then follow the on screen instructions Select How To for details Caution Be...

Page 140: ...Black Ink Windows Do one of the following When the following window is displayed select Print in Black When the following window is displayed cancel printing And then printing again Note If you cannot cancel printing from the computer cancel using the printer s control panel Follow the steps below when printing again 1 Access the printer driver window Solving Problems It is Time to Replace the Ink...

Page 141: ...ancel using the printer s control panel 3 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 4 Select On as the Permit temporary black printing setting 5 Access the print dialog 6 Select Print Settings from the pop up menu 7 Select any paper size except for a borderless size as the Paper Size ...

Page 142: ...ks slightly different from pure black In addition the print speed is reduced To maintain the quality of the print head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select to continue using the remaining black ink This window is displayed the next time you print a similar jo...

Page 143: ...eriod Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop prin...

Page 144: ...anning When the following screen is displayed the part cannot be replaced by users Contact Epson support Borderless printing is not available but printing with a border is available Related Information Maintenance Box Handling Precautions on page 142 Maintenance Box Code on page 155 Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following caus...

Page 145: ...ally The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings Basic Settings and then disable the Power Off Timer Setting Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase O...

Page 146: ... then select the printer Click Options Supplies Options or Driver Select Off as the Quiet Mode setting There may be network connection problems with the wireless router Solutions Reboot the wireless router while taking into consideration other users connected to the network If this does not solve the problem place the printer closer to your wireless router or see the documentation provided with th...

Page 147: ...he printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting The Root Certificate Needs to be Updated The root certificate has expired Solutions Run Web Config and then update the root certificate Application for Configuring Printer...

Page 148: ...oblems Try the following problems in order starting at the top until you solve the problem Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper type settings in the printer driver Paper Size and Type Settings on page 24 Use a higher quality setting on the control panel or the printer driver Reinstall the ink cartridges already installed in the...

Page 149: ...en you remove the paper do not touch the translucent film with your hand or the paper Check the paper Check if the paper is curled or loaded with the printable side facing up Paper Handling Precautions on page 24 Available Paper and Capacities on page 151 Unavailable Paper Types on page 153 Make sure that you are not using an old ink cartridge For best results Epson recommends using up ink cartrid...

Page 150: ...Product Information Paper Information 151 Consumable Products Information 154 Software Information 155 Settings Menu List 158 Product Specifications 164 Regulatory Information 169 ...

Page 151: ...s Paper A4 Up to the line indicated by the triangle symbol on the edge guide Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 1 Epson Photo Quality Ink Jet Paper A4 80 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 ...

Page 152: ... 1200 1 1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears 2 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 5 mm or more at the top of the paper 2 sided printing and borderless printing are not available for letterhead paper Envelopes Media Name Siz...

Page 153: ...pson Paper Epson Bright White Ink Jet Paper Epson Business Paper Related Information Available Paper and Capacities on page 151 Commercially Available Paper Plain paper Copy paper For automatic 2 sided printing you can use Letter A4 B5 16K and User Defined 182 x 257 to 215 9 x 297 mm paper sizes Related Information Available Paper and Capacities on page 151 Unavailable Paper Types Do not use the f...

Page 154: ...pson support Not all cartridges are available in all regions Although the ink cartridges may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Pineapple 604 604XL 604 604XL 604 604XL 604 604XL XL indicates a l...

Page 155: ...tion This section introduces some of the applications available for your printer For a list of supported software see the following Epson website or launch Epson Software Updater for confirmation You can download the latest applications http www epson com Related Information Application for Updating Software and Firmware Epson Software Updater on page 158 Application for Printing from a Computer W...

Page 156: ...inting preferences Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task...

Page 157: ...Microsoft Edge Internet Explorer 8 or later Firefox Chrome Safari Use the latest version Note The initial value of the Web Config administrator password is the serial number of the printer Check the label attached to the printer The label attachment position depends on the product it may be on the back the open side of the cover or the bottom Running Web Config on a Web Browser 1 Check the printer...

Page 158: ...SON Software Epson Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Software Epson Software Updater Note You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop and then selecti...

Page 159: ...ange Power Off Settings Your product may have this feature or the Power Off Timer feature depending on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Sel...

Page 160: ...the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is smeared increase the time setting Clear All Settings Resets the Printer Settings to their defaults Network Settings Select the menus on the control panel as described below Settings Network Settings Wi Fi...

Page 161: ...by entering the SSID and password Menu Change Network Name Changes the Wi Fi Direct SSID network name Change Password Changes the password for the Wi Fi Direct connection Disable Wi Fi Direct Disables the Wi Fi Direct function Restore Default Settings Restores the Wi Fi Direct settings Network Status Wi Fi Status Displays the printer s Wi Fi information Wi Fi Direct Status Displays the Wi Fi Direc...

Page 162: ... as well Web Service Settings Select the menus on the control panel as described below Settings Web Service Settings Epson Connect Services Displays whether the printer is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions For usage guides see the following portal website https www epsonconnect com http www epsonconnect eu Eu...

Page 163: ...he control panel as described below Settings Firmware Update Update Check if the latest version of the firmware has been uploaded to the network server If an update is available you can select whether or not to start updating Notification Select On to receive a notification if a firmware update is available Restore Default Settings Select the menus on the control panel as described below Settings ...

Page 164: ...ty may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B 40 0 mm 1 57 in Printable Area for Envelopes Print quality may decline in the shade...

Page 165: ...ternal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications Standards IEEE80...

Page 166: ...Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP Printing Windows Mac OS IPv4 IPv6 PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later OS X Mavericks 10 9 5 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 ...

Page 167: ...emarks AirPrint Print iOS 5 or later OS X Mavericks 10 9 5 or later Scan OS X Mavericks 10 9 5 or later Fax We recommend using the latest version of iOS or Mac OS Dimensions Dimensions Storage Width 375 mm 14 8 in Depth 300 mm 11 8 in Height 170 mm 6 7 in Printing Width 375 mm 14 8 in Depth 577 mm 22 7 in Height 242 mm 9 5 in Weight Approx 4 3 kg 9 5 lb Without the ink cartridges and the power cor...

Page 168: ...following Website for details on power consumption http www epson eu energy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmen...

Page 169: ...mended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide m...

Page 170: ...essential requirements and other relevant provisions of AS NZS4268 C637B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bill...

Page 171: ...ted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 171 ...

Page 172: ...Where to Get Help Technical Support Web Site 173 Contacting Epson Support 173 ...

Page 173: ...area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your compute...

Page 174: ...formation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located ...

Page 175: ...roduct documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications driv...

Page 176: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 177: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 178: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 179: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 180: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 181: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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