Fax Problems
Problem
Action
The printer is not working, there is no
display and the buttons are not
working.
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical receptacle.
No dial tone sounds.
Check that the phone line is connected properly.
See Also:
“Connecting the Telephone Line” on page 221
Check that the phone socket in the wall is working by plugging in another phone.
The numbers stored in the memory do
not dial correctly.
Ensure that the numbers are stored in the memory correctly. Print the Address Book
List.
The document does not feed into the
printer.
Ensure that the document is not wrinkled and you are putting it in correctly. Check
that the document is of the right size, not too thick or thin.
Ensure that the ADF cover is firmly closed.
Faxes are not received automatically.
Select
FAX Mode
for
Ans Select
.
Ensure that there is paper in the Priority Sheet Inserter (PSI) or the paper tray.
Check if the LCD panel shows
Memory Full
.
Check the Junk Fax Filter setting.
When the
Junk Fax Filter
is set to
On
, you can receive faxes from the fax
numbers registered in the Address Book of the printer. Faxes sent from other
numbers are rejected.
The printer does not send faxes.
Check the other fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank spaces or is
received in poor-quality.
The fax machine sending you the fax may be faulty. Ask the sender to sort out the
problem and resend the fax.
A noisy phone line can cause line errors. Ask the sender to resend the fax.
Check your printer by making a copy.
The toner cartridge may be empty. Replace the toner cartridge.
See Also:
“Replacing the Toner Cartridge” on page 383
Some of the words on an incoming fax
are stretched.
The fax machine sending you the fax had a temporary document jam. Ask the
sender to clear the document jam and resend the fax.
AL-MX200 Series User’s Guide
Troubleshooting
361