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Troubleshooting

Checking Printer Status

Status and error messages on the
control panel

This section describes the messages and the meaning of
the messages that appear on the LCD panel.

When the mark is displayed at the right of the warning
message, multiple warnings have occurred. Pressing the

u

Up

or

d

Down

buttons displays the warnings.

Note:

❏

If

l

Press for help

is displayed on the LCD panel,

press the

l

Left

button to show the help. Then press the

d

Down

button for next step, the

u

Up

button for

previous step, or

l

Left

button to close the help.

❏

To clear a warning message, select

Reset Menu

in

Common Settings

from the control panel, then select

Clear Warning

. See

“How to access the control panel

menus” on page 15

for instructions.

Adjusting Printer

Wait a few minutes. Do not open or close the covers, or
turn off the printer until this message disappears.

Bookmark Failed

The selected menu cannot be registered as a bookmark.
Some menus cannot be registered as bookmarks.

Bookmark Registered

The selected menu is registered as a bookmark.

Canceling All Job

The printer is canceling all print jobs in the printer
memory, including jobs the printer is currently
receiving or printing. This message appears when

Cancel All Jobs

is selected on the control panel.

Canceling Job

The printer is canceling the specified print job and the
current print job. This message appears when

Cancel

Job

is selected after you specify the file to be canceled on

the control panel.

Can’t Print

The print data is deleted because it is incorrect.

Make sure the appropriate paper size and printer driver
are used. If you are printing from USB memory, make
sure the file is normal and not corrupted.

Can’t Print Duplex

(AL-C300DN only)

The printer has encountered problems during duplex
printing. Make sure you are using an appropriate type
and size of paper for the duplex printing. The problem
could also be a result of incorrect settings for the paper
source you are using. Pressing the

OK

button will print

the rest of the print job on only one side of the paper. To
cancel the print job, see

“Cancelling a Print Job” on

Can't Print Files

There is no printable data in the USB memory.

Can’t Use Bookmark

The registered menu cannot be used because the menu
is disabled by changing any settings after registered the
menu in bookmark.

CF CHECK

The printer is checking the CompactFlash memory.

Check Duplex Paper Size

(AL-C300DN only)

The size of paper loaded in the printer is not available for
the printer. Check to see if the correct size of paper is
loaded in the specified paper source.

To clear this warning message, select

Clear Warning

from the control panel’s

Reset Menu

.

Check Media Type

The paper loaded in the printer does not match the
paper type setting in the printer driver. Paper that
matches only the paper size setting will be used for
printing.

AL-C300 Series User's Guide

Troubleshooting

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Summary of Contents for AL-C300 Series

Page 1: ...User s Guide NPD5037 01 EN ...

Page 2: ...ette 39 MP tray 40 Selecting and Using Print Media 41 Envelopes 41 Other paper 41 Custom paper size 42 Printing Tasks Basics of Printing 44 Setting the Main Screen 45 Setting the More Options Screen 46 Setting the Maintenance Screen 48 Setting Advanced Features 49 Printing multiple print jobs at one time 49 Printing a booklet AL C300DN only 49 Using the Reserve Job function 50 Printing with an ove...

Page 3: ...access the shared printer 79 Replacing Consumable Products Maintenance Parts 80 Precautions during replacement 80 Cleaning the Printer 80 Cleaning the roller 80 Cleaning the exposure window 81 Transporting the Printer 83 For short distances 83 For long distances 84 Installing Options 84 Optional paper cassette unit 84 CompactFlash memory 85 Appendix Technical Specifications 87 General 87 Printer 8...

Page 4: ...erious bodily injury Caution must be observed to avoid bodily injury cImportant must be observed to avoid damage to your equipment Note contains important information and useful tips on the operation of your printer Prerequisites of Description in This Manual The following illustrations and screenshots are used in this guide unless otherwise indicated AL C300DN Windows 7 Abbreviations of Operating...

Page 5: ...sulting from the use of the information contained herein Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaserorthirdpartiesasaresultof accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to ...

Page 6: ...t Be sure to insert the plug completely into the electrical outlet Do not handle the plug with wet hands Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D If it does not operate normally w...

Page 7: ...u can easily plug in and unplug the power cord Do not put your printer where the cord will be stepped on Do not use printer in a damp environment Avoid locations that are subject to direct sunlight excessive heat moisture oil vapor or dust Avoid locations that are subject to the air coming directly from an air conditioner Do not place the printer on an unstable surface Slots and openings in the ca...

Page 8: ...nd do not use liquid or aerosol cleaners Handling the consumable products and maintenance parts Do not burn used consumable products or maintenance parts because they might explode and injure someone Dispose of them according to local regulations Be sure to keep consumable products and maintenance parts out of the reach of children When handling a toner cartridge always place it on a clean smooth ...

Page 9: ...e of the printer Ozone safety Ozone emission Ozone gas is generated by laser printers as a by product of the printing process Ozone is produced only when the printer is printing Ozone exposure limit The Epson laser printer generates less than 3 mg h of continuous printing Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser pri...

Page 10: ...s food stamps tickets etc Responsible use of copyrighted materials The printer may be used mistakenly or improperly to illegally copy copyrighted materials You must act responsibly when copying copyrighted materials by acquiring the permission of the copyright holder or acting on the advice of a knowledgeable attorney AL C300 Series User s Guide Important Instructions 10 ...

Page 11: ...onal paper cassette Inside the printer 1 photoconductor unit 2 waste toner bottle waste toner box 3 toner cartridge 4 fuser unit 5 duplex unit Rear and left side view 1 Ethernet interface connector LED1 data light LED2 status light Fortheinformationthatthelightsindicate seethe table below 2 USB interface connector 3 USB Host interface 4 power switch 5 AC inlet AL C300 Series User s Guide Getting t...

Page 12: ...Ready 100 M link Yellow Flashing Orange Receiving packets 100 M link Yellow Off Ready 10 M link Yellow Flashing Off Receiving packets 10 M link Off Green Deep sleep mode 1000 M link Off Off Deepsleepmode 100M 10 M link Power off mode See Energy Saver Menu on page 24 for details AL C300 Series User s Guide Getting to Know Your Printer 12 ...

Page 13: ...splayed 5 u Up button Press to scroll the items on the control panel menus 6 r Right button Press to go to the next menu item or setting 7 Wakeup Sleep button Press to switch the status between available for printing and saving power This button lights up when the printer is in the sleep mode the deep sleep mode This button blinks when the printer enters the power off mode which saves power becaus...

Page 14: ...are available on the control panel Canceling the current print job or stored print jobs See Cancelling a Print Job on page 54 Interrupting print jobs to print a stored print job Ejecting a paper Form Feed by holding down the OK button for more than 2 seconds AL C300 Series User s Guide Getting to Know Your Printer 14 ...

Page 15: ...epending on the menu the LCD panel displays an item and the current setting separated YYYY ZZZZ or only an item YYYY D Use the u Up and d Down buttons to scroll through the items or press the l Left button to return to the previous level E Press the r Right button to carry out the operationindicatedbyanitem suchasprintinga configuration status sheet or resetting the printer or to view the settings...

Page 16: ...t Prints a sheet showing information about consumables Print Usage History Sheet Prints a sheet showing the history of the printer s usage Reserve Job List Prints a list of reserved print jobs stored on the printer s memory This item is available only when the jobs are stored by using the Quick Print Job feature Form Overlay List Prints a list of form overlays stored on the printer s memory Networ...

Page 17: ...er Unit Life Total Pages Displays the total number of pages printed by the printer Color Pages Displays the total number of pages printed in color by the printer Monochrome Pages Displays the total number of pages printed in black and white by the printer USB Memory This menu allows you to print the files stored in a USB memory This menu is available only when the USB memory is connectedtotheUSBHo...

Page 18: ...Config Specifies the print layout This setting enables you to print multiple pages onto a single page Settings default in bold Off 2 in 1 4 in 1 8 in 1 Duplex AL C300DN only Specifies the duplex setting for the image printing When Duplex Long is selected duplex printing is done with long edge binding When Duplex Short is selected duplex printing is done with short edge binding Settings default in ...

Page 19: ...ing the Confidential Job feature of the printer driver s Reserve Job function You need to enter the correct password to access this data For instructions on using this menu see Using the Reserve Job function on page 50 Common Settings Setup Menu Item Explanation I F Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time befo...

Page 20: ...ngs default in bold Off On Auto Eject Page Specifies whether or not to eject paper when the limit specified in the I F Time Out settingisreached ThedefaultisOff whichmeanspaperisnotejectedwhenthetime out limit is reached This function is not available in PS3 and PCL Settings default in bold Off On Size Ignore If you want to ignore a paper size error select On When you turn this item on the printer...

Page 21: ...on A4 or Letter IfA4 LTisselected ifA4orlettersizepaperisselectedforprintingbutthereisnopaper sourcesettotheselectedpapersize theprintoutisoutputonthealternatepapersize A4 for letter or letter for A4 Settings default in bold LT A4 A4 LT A4 LT Off Convert to Monochrome Enablestoprintinblack and whitewhenthecolortonercartridgeshavereachedtheend of their service lives Settings default in bold On Off ...

Page 22: ...job information is displayed on the control panel even if the Pause Release button is pressed to cancel or skip a job If or is selected as Language when the printer is turned on for the first timeafteryoupurchaseit thedefaultvalueisOff Ifotherlanguageisselected thedefault value is Display Pattern 1 Do not select Display Pattern 1 when the following languages are selected as Language Settings Displ...

Page 23: ...ot flashing when you reset the printer Settings default in bold Normal Maximum Minimum Network Menu See the Network Guide for each setting Note Afteranyiteminthemenuischanged thesettingtakeseffectafterawarmbootor afterthepoweristurned onagain Whileit is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again USB Host Me...

Page 24: ...ld On Off Power Off Timer Power Off mode WhenthissettingissettoOn theprinterautomaticallyturnsoffatthetimespecifiedinthe Time to Off setting Note The printer does not enter the power off mode if it is receiving or sending data The printer recovers from the power off mode when the power switch is turned on Settings default in bold On Off Time to Off Specifies the length of the time until the printe...

Page 25: ...rforming Reset All clears print jobs received from all interfaces Be careful not to interrupt someone else s job Reset Fuser Counter Reset the fuser unit life counter when you replace the fuser unit For instructions on replacing the fuser unit see the instructions that come with the fuser unit Printer Settings Note The settings of items in the Printing Menu are overridden by the settings made in t...

Page 26: ...fault in bold Plain SemiThk Preprinted Letterhead Recycled Color MP Tray AutoSel Cassette1 AutoSel Cassette2 AutoSel Specifies whether the tray can be selected for printing when Paper Source is selected for Auto Selection in the printer driver Settings default in bold On Off Printing Menu Item Explanation Page Size Specifies the paper size Settings default in bold A4 A5 A6 B5 LT HLT LGL GLT GLG EX...

Page 27: ...n Settings default in bold 300 600 1200 RITech Turning on RITech Resolution Improvement Technology on produces smoother and crisper lines text and graphics Settings default in bold On Off Toner Save When this setting is selected the printer saves toner by substituting a gray shade for the black inside of characters The characters are outlined in full black on the right and lower edges Settings def...

Page 28: ...re you expected Settings default in bold 99 0 0 0 99 0mm in 0 5 increments Emulation Menu Item Explanation USB Network Specifies the current date and time by entering them directly Settings default in bold Auto ESCP2 FX I239X PS3 PCL PCL Menu Item Explanation FontSource Sets the default font source Settings default in bold Resident Download Available only when downloaded fonts are available Font N...

Page 29: ...the selected paper size and orientation This also causes a line spacing VMI change and the new VMI value is stored in the printer This means that laterchangesinthePage SizeorOrientationsettingscausechangesintheFormvalue based on the stored VMI Settings default in bold 5 64 128Lines CR Function These functions are included for users of particular operating systems such as UNIX Settings default in b...

Page 30: ... in the printer driver settings Settings default in bold Off On Text Detection WhenOnisselected thetextfileisconvertedtoaPostScriptfilewhenprinting Thissetting is available only when PS3 is selected in the Emulation Menu Settings default in bold Off On PDF Page Size Specifies the paper size when you send the PDF file directory from a computer or some other device If Auto is selected the paper size...

Page 31: ...Latin1 8859 15ISO PcSl437 PcTurkish1 8859 9ISO Mazowia CodeMJK PcGk437 PcGk851 PcGk869 8859 7 ISO PcCy855 PcCy866 PcUkr866 PcLit771 Bulgarian Hebrew7 Hebrew8 PcHe862 PcAr864 PcAr864Ara PcAr720 PcLit774 Estonia ISO Latin2 PcLat866 Country Usethisoptiontoselectoneofthefifteeninternationalsymbolsets SeetheFontGuidefor samples of the characters in each country s symbol set Settings default in bold USA...

Page 32: ...s the font Settings default in bold Courier Prestige Roman Sans serif Script Orator S OCR A OCR B Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Settings default in bold 10 cpi 12cpi 15cpi Prop Condensed Turns condensed printing on or off Settings default in bold Off On T Margin Sets the distanc...

Page 33: ...til it receives a carriage return character This function is handled automatically by most applications Settings default in bold On Off Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed command is sent with each carriage return Select On if your text lines overlap Settings default in bold Off On Bit Imag...

Page 34: ...e default for each paper size Settings default in bold 1 67 Lines Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function ...

Page 35: ... Menu Item Explanation Change Password Specifies an administrator password Enter the old password first and then enter the new password twice Toenterthepassword pressthedDownoruUpbuttontoselectthecharacterandpress the r Right button to determine the character After all characters are determined press the OK button Settings up to 20 characters Note The following characters and blank spaces can be u...

Page 36: ...and you can select one of them The following menus are bookmarked by default Reset Menu MP Tray Size System Information To add menus to the bookmark menu display the menu you want to add and press the OK button for more than two seconds Note The maximum number of menus you can register as bookmarks is 3 AL C300 Series User s Guide Getting to Know Your Printer 36 ...

Page 37: ... Custom paper size 3 100 250 Legal LGL Government Legal GLG 100 500 F4 100 Envelopes Envelope Monarch MON C10 DL C6 ISO B5 IB5 10 Thick paper 91 to 150 g m 1 Extra Thick paper 151 to 210 g m 1 Labels Coated paper 1 100 to 128 g m Coated paper 2 129 to 158 g m Thick Thick Back Extra Thick Extra Thick Back Labels Coated Coated Back A4 A5 A6 B5 Letter LT Half Letter HLT Government Letter GLT Excecuti...

Page 38: ...ure sensitive paper acid paper or paper that uses high temperature sensitive ink around 210 C Labels that peel easily or labels that do not cover the backing sheet completely Special surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper...

Page 39: ...o lock it into place cImportant Do not touch the pickup roller C Pinch the knobs and slide the paper guides to accommodate the paper you are loading D Load a stack of the desired paper on the center of the paper cassette with the printable surface facing up Note Makesurethatyoudonotloadpaperbeyondthelimitmark E Pinch the knobs and slide the paper guide to get a snug fit Note Make sure to adjust th...

Page 40: ...to accommodate thepaper you are loading C Pressdownonthecenterofthepaperliftingplate until the left and right locking tabs white lock into place D Load a stack of the desired paper with the printable surface facing down Note Make sure that you do not load paper beyond the maximum limit guide See Available Paper and Capacities on page 37 E Slide the paper guides to get a snug fit Note Make sure to ...

Page 41: ...velopes Available envelopes Envelopes that have no glue or no tape cImportant Do not use window envelopes The plastic on most window envelopes will melt Available paper source MP tray a C10 b IB5 c MON DL C6 Printer driver settings MP tray Printer driver settings Paper Size MON C10 DL C6 IB5 Paper Source MP Tray Paper Type Envelope Note Depending on the quality of envelopes the printing environmen...

Page 42: ...een the individual labels Note Depending on the quality of labels the printing environment or the printing procedure labels mightbe wrinkled Make a trial print run before you print on a lot of labels Duplex printing is not available for labels Pressasheet of paper on top of eachsheet of labels If the paper sticks do not use those labels in your printer Custom paper size Available paper source MP t...

Page 43: ...h your custom paper Then click OK and your custom paper size will be saved When sharing the printer on a network you cannot create User Defined Size at the client If you cannot use the printer driver as explained above make this setting at the printer by accessing the control panel s Printing Menu in the Printer Settings and selecting CTM custom as the Page Size setting AL C300 Series User s Guide...

Page 44: ...n the control panel The items to be set are different depending on the paper you use See Using the Control Panel on page 15 See Selecting and Using Print Media on page 41 C Click Print from the File menu on the application you are using D Select your printer E Click Properties or Printing Preferences The printer driver s Main screen appears F Make the settings in the table below Item Explanation 1...

Page 45: ...watermarkfeature See Setting Advanced Features on page 49 G Click OK to close the printer driver screen H Click Print to start printing Setting the Main Screen This screen enables basic settings for printing such as paper source or paper size and also enables the settings for the basic functions such as multi page printing or 2 sided printing AL C300DN only Note The printer driver s online help pr...

Page 46: ...ocument For AL C300DN 2 Sided Printing can be combined with this function 4 Job Arranger Lite Allows you to print several documents created by different applications at onetimebyarrangesettings See Printingmultipleprintjobsatonetime on page 49 Setting the More Options Screen This screen enables settings such as for secure printing reduced enlarged or printing with an overlay Item Explanation 1 Red...

Page 47: ...uch as digital cameras and scanners output devices such as printers printer driver settings of this product condition of consumables such as toner and output paper type Watermark This function allows you to print a text based or image based watermark on your document Note You can register up to 10 original watermarks Header Footer This function allows you to print user name computer name date time...

Page 48: ...the Maintenance Screen ThisscreenenablesyoutostartJobArrangerLite enables settings suchasNoticeSettingsforEPSONStatusMonitor For details see the help for each item AL C300 Series User s Guide Printing Tasks 48 ...

Page 49: ...print data Combined with Reduce Enlarge Document printing the output paper size can be changed Set paper that is suitable for 2 sided printing duplex printing See Available Paper and Capacities on page 37 Printing to fold a batch of pages in half This function prints a booklet ready for center binding Fold the entire document in half and then bind it at the center of the printout This setting is s...

Page 50: ...andstoreiton the printer s memory You can print the same job several times Verify Job Letsyouprintonecopynowtoverifythe content You can print multiple copies later Option Description Stored Job Lets you store the print job on the printer s memory without printing it now Note This option is not available when you have installed the optional RAM disk Confidential Job Lets you apply a password to the...

Page 51: ...determine the character After all characters are determined press the r Right button Note If no print jobs have been saved with the password you entered Wrong Password appears briefly on the LCD panel then the printer exits the control panel menus Confirm the password and try again E Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button F Use the d Down ...

Page 52: ...o overlay the form data B Select Print from the File menu select your printer name then click Preferences C In the More Options tab check the Form Overlay check box and click Settings The Form Selection dialog box appears D Select one form data in the Form data box select Overlay or Underlay in the Layering list then click OK E Click OK F Click Print to print the document with the form data Printi...

Page 53: ...uch as Paper Size on the menu G Select Print Start and press the OK button to start printing Note for Document printing If a PDF file is locked with a password the password screen appears on thecontrol panel Enter thepasswordtoprintthe file To enter the password press the d Down or u Up buttontoselectthecharacterandpresstherRightbuttonto determine the character After all characters are determined ...

Page 54: ...from the taskbar Accessing from the printer driver Tray Icon Settings This setting decides the screen to be opened when you double click the EPSON Status Monitor tray icon on the taskbar A Right click the tray icon on the taskbar and click Tray Icon Settings B Set the printer name and information to display in the Tray Icon Settings Cancelling a Print Job This section describes how to delete and c...

Page 55: ... canceled Note Select Cancel All Jobs in step 3 to cancel all print jobs in the printer s memory From the computer For Windows Note Cancel a job from the printer s control panel if the transmission has been completed A Click the Maintenance tab on the printer driver then click Print Queue B Right click the job you want to cancel and select Cancel AL C300 Series User s Guide Printing Tasks 55 ...

Page 56: ...stall or reinstall software you did not install in the setup you can choose the software and install it Note Uninstalling the printer software may require administrator privileges Restart the computer before you reinstall the software you uninstalled A Close all applications B To install the printer driver via a USB interface disconnecttheUSBcablefromtheprinteranddo not connect it until instructed...

Page 57: ...lick Next F Click Have Disk and specify the following path for the Software Disc If your CD DVD drive is D thepathwillbeD Driver PostScript model name eppsnt inf Then click OK Note Change the drive letter as needed for your system G Select the printer then click Next H Follow the on screen instructions for the rest of the installation I When installation is done click Finish Installing the PostScr...

Page 58: ... printer After installing the PostScript 3 printer driver you need to select the printer In a network environment Note You need to make the settings for your installed options manually when the printer is connected using USB IP printing or Bonjour Make sure to specify ASCII as the data format in the application A Open the System Preferences and then double click the Print Fax Print Scan for Mac OS...

Page 59: ...pe http support epson net outside Europe B Double click the downloaded file that is executableandfollowtheon screeninstructions C After the installation is done access your printer sPropertiesandPrintingPreferencesto customize the printer driver settings AL C300 Series User s Guide Uninstalling and Installing Software 59 ...

Page 60: ...t print job This message appears when Cancel Jobisselectedafteryouspecifythefile tobecanceledon the control panel Can t Print The print data is deleted because it is incorrect Make sure the appropriate paper size and printer driver are used If you are printing from USB memory make sure the file is normal and not corrupted Can t Print Duplex AL C300DN only The printer has encountered problems durin...

Page 61: ...for duplex printing The printer prints only on the front and ejects the paper To clear this error follow the instructions below IfOffisselectedastheAuto Contsettingonthecontrol panel s Setup Menu press the OK button to print on the back of the next sheet or cancel the print job To cancel the print job see Cancelling a Print Job on page 54 If On is selected as the Auto Cont setting on the control p...

Page 62: ...the toner cartridge See the instructions that come with the toner cartridge Invalid Data The spool file on the driver is deleted while printing or the data is abnormal Press the OK button to clear the error Invalid N W Module There is no network program or the network program cannot be used with your printer Contact a qualified service representative Invalid PS3 There are errors in the ROM module ...

Page 63: ...ng the RAM Ready The printer is ready to receive data and print Reboot to apply settings You selected No when Do you want to reboot to apply the settings was displayed To clear this warning message select Clear Warning from the control panel s Reset Menu Replace 2nd Transfer Unit The 2nd transfer unit has reached the end of its service life and needs to be replaced Press the OK button to clear thi...

Page 64: ...meeffectiveafterprinting has finished Alternatively you can clear this message by performing Reset All on the control panel However the print data will be deleted ROM CHECK The printer is checking the ROM Searching Files The printer is searching files in the USB memory SELF TEST The printer is currently performing a self test and initialization Service Req Cffff Service Req Exxx A controller error...

Page 65: ...ear full of toner Warming Up The printer is warming up the fuser to be ready to print Write Error ROM P This message indicates an internal error in the printer Reset the printer If this error persists consult your dealer Writing ROM P This message indicates that a ROM module in the slot is being written Please wait until this message disappears Wrong Photocon uuuu An inappropriate photoconductor u...

Page 66: ...size paper Clearing Jammed Paper If paper becomes jammed in the printer the printer s LCD panel and EPSON Status Monitor provide alert messages Paper jams may occur in more than one location simultaneously When the LCD panel displays a message such as Clear Paper Jam B D clear the jams in the order they are displayed Be sure to observe the following points when you clear jammed paper Do not remove...

Page 67: ... they may be very hot cImportant Do not touch the transfer rollers to avoid damaging them C For models that have a duplex unit if there is any jammedpaper removeitgently Becarefulnotto tear the jammed paper D Close cover B D Cover D A Close the MP tray then pull the lever and open cover B B Open cover D Caution Be careful not to touch the fuser unit they may be very hot cImportant Do not touch the...

Page 68: ... eject cover G Lock the release levers on both sides of the fuser unit H Close the cover D then B C1 Cassette 1 C2 Cassette 2 These instructions use the standard paper cassette C1 as an example Use the same procedure for optional paper cassette C2 A Slide open the paper cassette B Remove any jammed paper then close the paper cassette into the printer AL C300 Series User s Guide Troubleshooting 68 ...

Page 69: ...E Cover E A Close the MP tray then open cover E B Remove any jammed paper gently Be careful not to tear the jammed paper C Close cover E AL C300 Series User s Guide Troubleshooting 69 ...

Page 70: ...fromtheoptionalpapercassette unit it may be because the printer driver does not recognize the optional paper cassette unit Access the OptionalSettings tab in the printer driver and do one of the following Select the Acquire from Printer check box and click Get to automatically update the installed option information Select the ManualSettings check box and click Settings to do the settings for each...

Page 71: ... The printer is in the power off mode the Wakeup Sleep button blinks Press the Wakeup Sleep button to return to the status available for printing To not enter the power off mode set Power Off Timer to Off in Energy Saver Menu on the control panel The ready light is on but nothing prints Cause What to do The interface cable may not be plugged in securely Check both ends of the interface cable betwe...

Page 72: ...e value in Highland of the Printer Adjust Menu See Printer Adjust Menu on page 90 The fixing temperature may not be appropriate Try to lower or raise the temperature by adjusting the Temp settings in the Printer Adjust Menu See Printer Adjust Menu on page 90 for details However do this at your own risk as lowering the temperature too far may prevent the toner from fixing to the paper and raising t...

Page 73: ...thasnotimproved replacethereplacementpartswith new parts in the following order Photoconductor units Fuser unit For information about replacing parts see the instructions that come with each replacement parts The printout is dark Cause What to do There may be problems with the photoconductor units or the fuser unit Print several pages to check if the quality of the printouts has improved Ifithasno...

Page 74: ... printer does not have sufficient memory to collate print jobs Reduce the contents of print jobs or increase the available memory on your printer When RAM Disk is set to Maximum or Normal on the control panel you can increase the available memory space by changing this setting to Off The last page of a two sided printout is printed on the wrong side of the paper AL C300DN only Cause What to do Con...

Page 75: ...stScript printer driver The printer does not print correctly in the PostScript mode Cause What to do The printer s emulation mode setting is incorrect The printer is set to the Auto mode by default so that it can automaticallydeterminetheencodingusedinthereceivedprintjob dataandselecttheappropriateemulationmode However thereare situations where the printer cannot select the correct emulation mode ...

Page 76: ...at you are using Otherwise the font that you select is substituted by some other font for display on the screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings tab of the printer s Properties dialog box Specify the appropriate substitution fonts using the Font Substitution Table The printer fonts cannot be installed Cause What to do The ...

Page 77: ... format setting specified in the application If the file is created in an application that allows you to change the data format or encoding such as Photoshop make sure that the setting in the application matches that in the printer driver For Windows users only The print data is too large Click Advanced on the PostScript sheet of the printer s Properties then change the Data Format setting from AS...

Page 78: ...B hubs we recommendthatyouconnecttheprintertothefirsttierofacertified hub Microsoft s universal driver is installed To check if the universal driver has been installed see the note below Reinstall the printer software as described in the Setup Guide Note To check if the Universal driver has been installed follow the steps below A Open Devices and Printers Then right click the icon for your printer...

Page 79: ...tel Windows 2000 or XP Windows XP x64 clients x64 Windows XP WindowsXPx64 WindowsServer2003 or Windows Server 2003 x64 Windows XP clients Windows XP and Windows Server 2003 Windows XP x64 clients x64 Windows XP and Windows Server 2003 Windows 8 1 Windows 8 1 x64 Windows8 Windows8x64 Windows7 Windows 7 x64 Windows Vista Windows Vista x64 Windows Server 2012 R2 Windows Server 2008 2008 x64 R2 Window...

Page 80: ...t or maintenance part reaches the end of its service life the printer displays the following message on the LCD panel or the window of EPSON Status Monitor LCD Panel Message Replace Toner uuuu Replace Photocon uuuu Replace Waste Toner Box Replace Fuser The letters C M Y or K appear in place of uuuu and indicate the colors Cyan Magenta Yellow and Black respectively Note Messages appear for one cons...

Page 81: ...th a well wrung wet cloth C Close the paper cassette into the printer Paper transfer roller on the optional paper cassette A Close the MP tray then oven cover E B Gently wipe the rubber parts of the roller with a well wrung wet cloth C Close cover E Cleaning the exposure window Thisprinterisconstructedwithfourexposurewindows Clean all windows as describedbelow The cleaningtool should be attached t...

Page 82: ...o the left to unlock it F Pinch the dents on the cartridge and remove it G Lift the waste toner box waste toner bottle to unlock it H Grab both sides of the waste toner box waste toner bottle and pull it out I Press PUSH on the photoconductor to unlock it and pull it out J Attach the cover that was removed in step 1 cImportant Keep the photoconductor unit covered until you reinstall it Do not expo...

Page 83: ...he toner cartridges Q Close cover A R Slide open the standard paper cassette and return the window cleaning tool to its holder S Attach the cover T Close the standard paper cassette into the printer Transporting the Printer For short distances Beforeyoumovetheprinter preparethelocationwhere you are going to place it See the following sections Setting up the printer on page 6 Finding the place for ...

Page 84: ...tive materials that were removed when the printer was set up Do the installation procedure in reverse cImportant When moving the printer always keep it horizontal Installing Options Optional paper cassette unit For details about the paper types and sizes that you can use with the optional paper cassette unit see Available Paper and Capacities on page 37 The available optional paper cassette units ...

Page 85: ...stalling a CompactFlash memory An optional CompactFlash memory enables you to store overlay forms use Reserve Job function and improve the collate printing environment Caution Be careful when working inside the printer as some components are sharp and may cause injury cImportant Before you install a CompactFlash memory be sure to discharge any static electricity by touching a grounded piece of met...

Page 86: ...See Printingastatus sheet on page 65 Removing a CompactFlash memory Caution Be careful when working inside the printer as some components are sharp and may cause injury cImportant BeforeyouremoveaCompactFlashmemory besureto discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse Note C...

Page 87: ...rophotographic process Resolution 600 600 dpi 1200 1200 dpi Continuous printing speed 1 Up to 31 pages per minute on A4 size paper Paper feed Automatic or manual feed Paper feed alignment Center alignment for all sizes 1 Printing speed varies by paper type or other conditions Controller Printer language ECP Page ESC P 2 24 pin printer emulation ESC P 2 mode ESC P 9 pin printer emulation FX mode IB...

Page 88: ...W 428 W MAX 820 W 910 W During ready mode 67 W 69 W During sleep mode 2 74 W 2 80 W During deep sleep mode 1 23 W 1 35 W During power off mode 0 25 W 0 25 W Power off 0 W 0 W Values represent power consumption while all operations are completely suspended Power consumption varies depending on operating conditions Note for users in Taiwan Rated voltage of this printer in Taiwan is 110 V to 120 V Pr...

Page 89: ...ndows 8 Pro Windows 8 Pro x64 Windows 8 Enterprise Windows 8 Enterprise x64 Windows 7 Ultimate Edition Windows 7 Ultimate x64 Edition Windows 7 Home Premium Edition Windows 7 Home Premium x64 Edition Windows 7 Home Basic Edition Windows 7 Home Basic x64 Edition Windows 7 Professional Edition Windows 7 Professional x64 Edition Windows Vista Ultimate Edition Windows Vista Ultimate x64 Edition Window...

Page 90: ...tings of Support Menu and Printer Adjust Menu 4 Format CompalcFlash Formats the CompactFlash area in the printer except the area PostScript information is stored if a CompactFlash memory is installed 5 Format PS3 CompactFlash Formats theCompactFlashareawhere PostScriptinformation isstoredifa CompactFlash memory is installed 6 Delete All CompactFlash Data Deletes all data in the CompactFlash memory...

Page 91: ... value increases This setting is used when printing on the front side of the sheet of paper for duplex printing Settings default in bold 3 5 0 0 3 5 mm in 0 5 mm increments 054 Scan Offset2 Dothisadjustmentafteryouhaveeliminatedthe variationbetweenthepapersourcesby 058 Scan Reg2 MP 062 Scan Reg2 C1 066 Scan Reg2 C2 Thisfunctionadjuststhehorizontalpositionatwhichtostartprinting Thepositionmoves to ...

Page 92: ...ed when doing single sided printing or printing on the back side of the sheet of paper for duplex printing Settings default in bold 8 0 7 step 1 111 2ndTR Plain 2 113 2ndTR Thick 2 114 2ndTRExtraThk2 117 2ndTRCoated1 2 118 2ndTR Coated2 2 119 2ndTR 1200 2 Adjuststhedensityandimagegranularityfor600dpiprinting forplainpaper thickpaper extra thick paper coated 1 and coated 2 and 1200 dpi printing for...

Page 93: ... density 306 AdjustFineLine Adjusts thin lines to be printed thicker if visible As the value increases the line is printed thicker Settings default in bold 3 0 2 step 1 307 Calibration 600 308 Calibration 1200 Calibrates the printer so colors are adjusted to print at 600 dpi or 1200 dpi ConsumableProducts MaintenanceParts andOptions Consumable products Product name Part number Remark Toner Cartrid...

Page 94: ...tive 2004 108 EC Part number vary by location Options Product name Part number Remark 500 Sheets Paper Cassette Unit C12C802651 Height 117 mm 4 6 in Width 447 mm 17 6 in Depth 520 mm 20 5 in Weight 7 0 Kg This product complies with CE marking requirements in accordance with EMC Directive 2004 108 EC CompactFlash Memory Contact the EPSON sales company for detail information AL C300 Series User s Gu...

Page 95: ...ions ITC Avant Garde Gothic ITC Bookman ITC Lubalin ITCMonaLisaRecut ITCSymbol ITCZapf Chancery and ITC ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Clarendon Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are registered trademarks of ...

Page 96: ...version 2004 May 22 Libtiff 3 7 4 Arcfour April 29 1997 GNU GPL GNU General Public License Version 2 June 1991 or later linux 2 6 35 arm1 epson12 ethtool 2 6 35 busybox 1 17 4 GNU LGPL GNULesserGeneralPublicLicenseVersion2 June 1991 or later uclibc 0 9 32 BSD license busybox 1 17 4 Sun RPC license busybox 1 17 4 Net SNMP license Net SNMP ncftp license ncftp 3 2 4 wpa supplicant wpa supplicant 0 7 ...

Page 97: ...Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Help for users in Taiwan Contacts for information support and serv...

Page 98: ...380879 04 23386639 No 209 Xinxing Rd Wuri Dist Taichung City 414 Taiwan R O C 05 2784222 05 2784555 No 463 Zhongxiao Rd East Dist Chiayi City 600 Taiwan 06 2221666 06 2112555 No 141 Gongyuan N Rd North Dist Tainan City 704 Taiwan 07 5520918 07 5540926 1F No 337 Minghua Rd Gushan Dist Kaohsiung City 804 Taiwan 07 3222445 07 3218085 No 51 Shandong St Sanmin Dist Kaohsiung City 807 Taiwan 08 7344771 ...

Page 99: ...product information Product usage questions or problems Enquiries on repair service and warranty Help for users in Vietnam Contacts for information support and services are Epson Hotline Phone 84 8 823 9239 Service Center 80 Truong Dinh Street District 1 Hochiminh City Vietnam Help for users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Informat...

Page 100: ...sa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 350147 411 350148 Help for users in Hong Kong To obtain technical support as well as other after sales s...

Page 101: ...ntact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56...

Page 102: ...ne 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product infor...

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