EPSON Stylus Pro 3800/3800C/3850
Revision A
TROUBLE SHOOTING
Remedies for Error Messages
68
3.4 Remedies for Error Messages
The following tables explains the error messages and remedies.
Message on LCD
Description
Remedy
SERVICE CALL ERROR
NNNN
PLEASE CONTACT TO THE
REPAIR CENTER
See 3.5 Remedies for Service Call Error on page 74.
PRINTER ERROR
RESTART THE PRINTER
A firmware bug, or some circuit component(s) on the main board is (are)
damaged.
Turn the printer Off and reboot it after waiting for a while. If a Service Call
error occurs, see
3.5 Remedies for Service Call Error (p74)
for further
troubleshooting.
CARRIAGE LOCKED
RELEASE THE CARRIAGE
LOCK
The power is turned On without removing the protective material for the print
head.
Remove the protective material.
PAPER JAM
CLEAR JAMMED PAPER
SEE PRINTER GUIDE
FOR INSTRUCTIONS
A paper jam has occurred.
Remove the jammed paper and load paper correctly.
The PE sensor detected paper is still in the paper feed path. Torn scrap of paper
or some foreign matter may exist.
Check the paper feed path around the PE sensor and remove any scrap of paper
or foreign matter.
Paper feeding was physically interrupted.
Check the paper feed path and remove any scrap of paper or foreign matter.
NO MAINTENANCE CART.
INSTALL THE
MAINTENANCE
CARTRIDGE.
No maintenance cartridge has been installed.
Install a maintenance cartridge.
The maintenance cartridge cannot be recognized by the printer.
Remove the maintenance cartridge and reinstall it correctly. If this does not
solve the problem, replace the cartridge with a new one.
The printer cannot read/write data from/to the CSIC of the maintenance
cartridge properly.
Replace the maintenance cartridge with a new one.
MAINTENANCE COVER
OPEN
CLOSE THE
MAINTENANCE COVER
The cover of the maintenance cartridge is open.
Close the maintenance cartridge cover.
The maintenance cartridge cover sensor cannot detect that the cover is closed.
Check the cover. If any damage is observed, replace it with a new one.
Check that the following connectors are connected correctly.
Connector on the maintenance cartridge cover sensor
CN62 on the main board
Replace the maintenance cartridge cover sensor.
See 4.3.6.4 MAINTENANCE CARTRIDGE SENSOR on page 128.
PAPER FEED ERROR
REMOVE PAPER
AND LOAD PAPER
CORRECTLY
The PW sensor cannot detect the paper when the PF motor has driven a
predetermined number of steps.
Remove the paper and load paper correctly.
Paper feeding was physically interrupted.
Check the paper feed path and remove any scrap of paper or foreign matter.
Summary of Contents for 3800 - Stylus Pro Color Inkjet Printer
Page 1: ...EPSONStylusPro3800 3800C 3850 Large Format Color Inkjet Printer S SERVICE MANUAL SEIJ06007 ...
Page 5: ...Revision Status Revision Date of Issue Description A November 30 2006 First release ...
Page 9: ...C H A P T E R 1 PRODUCTDESCRIPTION ...
Page 35: ...C H A P T E R 2 OPERATINGPRINCIPLES ...
Page 61: ...C H A P T E R 3 TROUBLESHOOTING ...
Page 85: ...C H A P T E R 4 DISASSEMBLY ASSEMBLY ...
Page 190: ...C H A P T E R 5 ADJUSTMENT ...
Page 250: ...C H A P T E R 6 MAINTENANCE ...
Page 262: ...C H A P T E R 7 APPENDIX ...
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