EP Equipment CQD16, Service Manual

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3
REV. 07/2016
INFORMATION & SPECIFICATIONS
1
1.1 After-sales Service Platform
Claims/Replacement Parts Service Platform:
In order to provide you with a fast and effi cient
after-sales service, when you claim / order spare
parts or after-sales service upon maintenance,
please provide accurate truck model, vehicle
body serial number and part number.
After-sales Maintenance Service Platform:
i
Customer
nxsp@ep-zl.com
Tel: 400-0550-205
Customer
Components
Warehouse
Customer service to input
into After-sales System.
A f t e r - s a l e E n g i n e e r t o
call back to confirm the
accuracy of the information
about the components.
Shipped within
24 hours
Claim Form
Customer service to input
into After-sales System.
After-sale Engineer to call
back to confirm about the
speci
fi c fault information.
Within two business
days after the mainten-
ance, customer service
will call back and close
the claim. Maintenance service
specialist will provide
on-site service at the
appointed time.
NOTE
Customer
nxsp@ep-zl.com
Tel: 400-0550-205
Claim Form
Customer