EMS HSD series User Manual Download

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CONFIDENTIALITY STATEMENT

This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be

used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to

any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.

User’s Guide EMS-MN-1110-10048

Troubleshooting data calls

Physical connection to devices may be

broken.

Check to make sure that all device (computer,

ISDN modem, phone, fax) lines and cables

are connected properly.

The connections are not configured

correctly.

Check your dial-up connection to ensure that
you have configured it properly.

Cannot establish

an Internet or

intranet

connection.

Dialing error.

For intranet connections, ensure that the

dialing sequence begins with the international
code (00) and ends with the

symbol.

For direct Internet access, ensure that the

phone number dialed is

28#

Internet/intranet

connection or file

transfer drops

unexpectedly.

The Aircraft has crossed into a new

satellite beam region.

During beam crossovers, connections longer

than 10 minutes are dropped.
If your connection drops, wait 30 seconds and

re-establish your connection.

Summary of Contents for HSD series

Page 1: ...is not to be used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers User s Guide ...

Page 2: ... make improvements to the product described in this User s Guide at any time and without notice No part of this document may be reproduced transcribed copied or translated by any means without the prior written consent of EMS Technologies Canada The EMS logo is a trademark of EMS Technologies Copyright EMS Technologies 2002 Microsoft Windows Windows 98 are registered trademarks or trademarks of Mi...

Page 3: ...3 About Inmarsat 7 Inmarsat Swift64 services 8 Land Earth Stations LES 9 Mobile Earth Stations MES 9 About ISDN 11 Accessing the Internet using ISDN 11 ISDN components 12 2 Getting started 15 Registering your HSD transceiver 16 Activating service 17 Operating considerations 19 Satellite transitions 19 Satellite communications 19 Setting up 20 ISDN data call requirements 21 Bonded calls two channel...

Page 4: ...lling to North America 58 Calling outside of North America 59 Placing voice calls from ground to air 60 Using Auto Attendant 60 5 Sending and receiving fax 65 Introduction to sending and receiving fax 66 Sending air to ground faxes 66 Sending ground to air faxes 69 Using Auto Attendant 69 Using TELENOR Network 1 for fax calls 71 6 Troubleshooting 73 Troubleshooting calls 74 Verifying the log on st...

Page 5: ...thout the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 iii List of Figures Figure 1 HSD aeronautical transceiver v Figure 2 Satellite communication network 10 Figure 3 System set up options terminal adapter 24 Figure 4 System set up options router 24 List of Tables Table 1 HSD transceiver default settings 18 Table 2 IS...

Page 6: ...used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers iv This page left intentionally blank ...

Page 7: ...ions for EMS Technologies High Speed Data HSD Aeronautical Transceivers Although the HSD transceivers support a variety of user interfaces and configuration options the purpose of this document is to provide an example of a basic system set up only Consult with your corporate Information Services personnel to customize the system to meet your specific system and user needs This document uses Micro...

Page 8: ...used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers vi This page left intentionally blank ...

Page 9: ...an the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 1 1 Introduction HSD aeronautical transceivers Inmarsat ISDN services Satellite communications ...

Page 10: ...tworks using the Inmarsat Satellite Communications system and the international public telephone network HSD products support EIA TIA 232 ISDN and Ethernet connectivity between an aircraft and selected Land Earth Stations using the Inmarsat Satellite Communications system and the international Public Switched Telephone Network PSTN The HSD transceivers act as a Mobile Earth Station MES sending and...

Page 11: ... modes STAND ALONE mode HSD transceivers in Stand Alone mode provide one or two channels of Swift64 data service The HSD transceiver controls both the antenna and the High Power Amplifier HPA Features Operation with any Inmarsat approved Aero H antenna Antenna and HPA are controlled by the HSD system Stand Alone with ARINC 741 SATCOM Supported services Bi directional data throughput for sending an...

Page 12: ...of Swift64 data or AERO H H calls If one or more Swift64 calls are in progress when an AERO H H call is attempted any incoming or outgoing Swift64 calls are pre empted to allow the AERO H H call to proceed If any AERO H H calls are in progress Swift64 calls are not allowed by the system To operate in Selective mode version 3 45 or higher of the control software is required Features Operation with ...

Page 13: ...f Swift64 data and allows AERO H H calls Simultaneous Swift64 and AERO H H calls can be placed at the same time providing there is sufficient HPA power available If one or more Swift64 calls are in process and an AERO H H call is attempted either incoming or outgoing the AERO H H call is allowed to proceed if there is sufficient HPA power available to process all of the calls If any AERO H H calls...

Page 14: ...or two channels of Swift64 data and allows AERO H H calls Swift64 and AERO H H calls can be placed at the same time providing there is sufficient HPA power available If one or more Swift64 calls are in process and an AERO H H call is attempted either incoming or outgoing the AERO H H call is allowed to proceed if there is sufficient HPA power available to process all of the calls If any AERO H H c...

Page 15: ...nization that operates and maintains the satellites and satellite networks Inmarsat operates four strategically placed geostationary satellites Each satellite is located over an oceanic region the ocean regions are named as follows Atlantic Ocean Region East AOR E Atlantic Ocean Region West AOR W Indian Ocean Region IOR Pacific Ocean Region POR Inmarsat satellites provide worldwide telecommunicati...

Page 16: ...ports the following Toll quality voice Four ISDN bearer Services using Euro ISDN 64 kb s UDI supports ISDN to ISDN connections 56 kb s supports connections to terminals in switched 56 k networks Speech supports voice connections between ISDN phones or analogue handsets connected to a Terminal Adapter 3 1 kHz audio supports connections between analogue devices commonly used over the PSTN ISDN Modem...

Page 17: ...ally public telephone companies of the country where the LES is located Using satellite communications antenna and up and downlink communications equipment the LES converts the space segment to a format compatible with public and private telephone and data networks Each satellite is associated with a number of Land Earth Stations that fall within its coverage Mobile Earth Stations MES The Mobile E...

Page 18: ...ated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 10 Land Earth Station INMARSAT Satellite International Telecommunications Network MES Aircraft equippe HSD Aeronautical Tra Terrestrial Link d with nsceiver Air Ground Air Communicat...

Page 19: ...pyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 11 About ISDN ISDN Integrated Services Digital Network is a digital telecommunications technology that provides Internet voice fax video and data services ISDN is digital which allows for greater speed flexibility supports a broad range of applications and reliability Accessing the Internet using ISDN To access the Internet using I...

Page 20: ... browser The three main components required for ISDN service terminal adapters ISDN lines and ISDN protocols are described in the following sections Although routers are also an interface option only an example set up using a terminal adapter is described in this User s Guide Terminal adapters ISDN devices Terminal adapters are ISDN devices that function similarly to a modem they dial and answers ...

Page 21: ...eve peak performance over the satellite network Optimizing ISDN protocols for satellite networks ISDN protocols are not designed specifically for use over satellite communication networks To improve data transfer rates most ISDN protocols require minor adjustments For best results consider how the ISDN protocol you intend on using sends data over the network and adjust the configuration taking int...

Page 22: ...pproximately 1764 bytes causing poor performance results over satellite ISDN networks Improve the performance of V 120 over satellite ISDN by changing the default parameters Increase the maximum size of data allowed in transit at one time to a value up to approximately 8000 bytes Some applications of V 120 permit the user to change the window size just for this purpose When choosing an ISDN protoc...

Page 23: ...as issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 15 2 Getting started Registering your HSD transceiver Activating service Operating considerations Setting up Creating new dial up network...

Page 24: ...ansceiver you must register with an Inmarsat service provider to activate an account and have Inmarsat Mobile Numbers assigned At the time of printing TELENOR and Satcom Direct Inc are the only service providers offering this service For more information contact their Customer Activation Department at the following numbers Telenor In North America 1 800 685 7898 Outside North America 1 301 214 310...

Page 25: ...Mobile Numbers IMN A different IMN is assigned to each type of communication service supported by Inmarsat Swift64 speech 3 1k audio 56k data and 64k data and 4 8 k Two channel systems are therefore assigned two IMNs for each service type Each service type also has a Multiple Subscriber Number MSN associated with it The MSNs are programmed into the terminal adapter or other routing device They ser...

Page 26: ...ch 81 60xxxxxxx 20 3 1 k audio 82 60xxxxxxx 30 56 k data 83 60xxxxxxx 10 64 k data 84 76xxxxxxx 40 4 8 k Low Speed Voice 80 When connecting external devices to the HSD Transceiver ensure that the service type required by the device has been configured or assigned the correct setting Speech 3 1k audio 56 k data and 64 k data are typically assigned 9 digit IMNs that begin with 60 Low speed 4 8 k voi...

Page 27: ...atellite transitions The satellite beam used by the HSD transceiver changes as the aircraft moves from region to region at approximately the following coordinates AORW 54 W to AORE 15 5 W at 34 75 W AORE 15 5 W to IOR 64 5 E at 24 5 E IOR 64 5 E to POR 178 E at 121 5 E POR 178 E to AORW 54 W at 118 W Calls in progress longer than ten minutes in duration during beam crossover and satellite hand off...

Page 28: ...MS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 20 Setting up HSD Transceivers provide a transmission link from the aircraft to the satellite network This data link is compatible with a range of devices and operating systems providing the user with choice and flexibility in customizing their system This section provides general guidelines and instruct...

Page 29: ...mber account name User ID and password Another set up option is to use a router instead of a terminal adapter Figure 3 and Figure 4 illustrate system set up options Bonded calls two channel systems only Bonded calls are possible with HSD transceivers that have two channel cards installed Bonded calls utilize both 64 k channels to provide a single 128 k data channel The terminal adapter or router p...

Page 30: ... Powering up HSD transceivers HSD aeronautical transceivers are typically powered up when the aircraft crew activates the avionics systems System readiness HSD transceivers need Inertial Reference System IRS navigational data to operate The avionics systems must be powered on and warmed up before the HSD is system ready With all avionics systems ready HSD transceivers only require a minute to warm...

Page 31: ... and routers must be EURO ISDN S T models HSD transceivers provide either one or two ISDN S Bus interfaces depending on which model and service mode is installed Each Bus is capable of hosting up to eight EURO ISDN devices which means a two channel system supports connections to up to sixteen EURO ISDN devices Each channel card provides one 64 k B channel that is available to either ISDN Bus If th...

Page 32: ...gies Canada Ltd HSD Aeronautical Transceivers 24 LAPTOP PC Modem PC CARD PCMCIA HSD Transceiver COM EXT MODEM ANALOG COM 64K UDI DATA MSN 10 64K SPEECH MSN 40 3 1K AUDIO MSN 20 FAX ISDN PHONE ISDN ISDN BRI S T RJ 11 RJ 11 RS232 EURO T A ISDN FAX TIP RING PHONE TIP RING Figure 3 System set up options terminal adapter ISDN ISDN Inmarsat Satellite Rx P Inmarsat LES Host Computer Corporate LAN ath HSD...

Page 33: ...em set up then expand to a more complex system configuration Note that although terminal adapters work well with Group 3 fax using a router as shown in Figure 4 is also an option A list of the recommended devices tested with HSD Aeronautical Transceivers is provided in the Annex of this User s Guide This list is subject to change and is not intended to exclude other manufacturers devices This docu...

Page 34: ...s a guideline only Important Ensure that you are using a EURO ISDN model not a North American model To configure a Terminal Adapter 1 Select EURO ISDN as your switch type 2 Select an ISDN protocol It should be the same at both ends of the connection Contact your service provider for the appropriate protocol 3 Enter both the Directory Number DN and Service Provider ID SPID provided by your Internet...

Page 35: ... Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 27 Table 2 ISDN default MSN settings Service Type MSN Speech 40 3 1 k audio 20 56 k data 30 64 k data 10 4 8 k voice 40 Configure the ISDN numbers to be the same as the default MSNs as defined in Table 2 5 In the Configure Modem dialog box Choose International as the geographical region country or locatio...

Page 36: ...ds bonded calls provide the potential for higher throughput For bonded calls configure the terminal adapter and connections to use Multilink PPP as the protocol The system can only make bonded calls if both channels are available If another device is using one of the B Channels then the data call proceeds but as a single channel call If a bonded call is in progress using both B channels the system...

Page 37: ... third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 29 3 In the protocol field select Multilink PPP The protocol filed now shows Multilink PPP as the selected protocol 4 When prompted select yes to save the profile and then reboot 5 Using the AT MENU command confi...

Page 38: ...rt to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 30 If you are dialing a EURO ISDN phone number or a North American ISDN number that has a HUNT group assigned then no changes are required to the Dial up networking set up of the users computer The follow...

Page 39: ...ecipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 31 If you are dialing a North American ISDN number both SPID numbers must be included in the dial up networking connection to place Multilink calls To configure the dial up connection to include both SPID numbers type in both numbers separat...

Page 40: ...nt and order of dial up networking connection procedures For specific instructions refer to your operating system s help or user guide This document provides examples using Microsoft Windows 98 for illustration purposes only Performance between different operating systems varies At the time of printing Windows 2000 is the best performer of Microsoft operating systems for use over the satellite com...

Page 41: ...rt to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 33 4 In the Select a device text box select the model of EURO ISDN modem installed on your system 5 Click Configure and then click on the Connection tab The Connection tab sheet appears The default confi...

Page 42: ...ences if the option is available Check Wait for dial tone before dialing Check Disconnect a call if idle for more than and type in your preferred disconnect time Click OK Note Satellite communication charges are expensive to avoid charges on open idle connections select a short hang up period A typical hang up period is 5 minutes You return to the Make New Connection dialog box 7 In the Telephone ...

Page 43: ...ssued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 35 8 Click Next and then click Finish The creation of your New Dial up Connection for Internet access is complete Now you are ready to config...

Page 44: ...party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 36 To configure your new Internet dial up network connection 1 In Dial up Networking with the right mouse button click on the new connection you created for Internet access The Connect submenu appears 2 Select Properties...

Page 45: ...ten permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 37 4 Make sure that the telephone number displayed is 28 5 Do not Use Area code and Dialing Properties If it is checked clear it 6 Click the Server Types tab The Server Types tab sheet appears 7 Select PPP Internet Windows NT Server Windows 98 or PPP Windows 95 98 NT4 2000 Internet fo...

Page 46: ...ion without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 38 The TCP IP Properties dialog box appears 9 Ensure that Server assigned name server addresses is selected and then click OK 10 Click the Multilink tab and then click Use additional devices If the terminal adapter ISDN modem you have installed is not listed C...

Page 47: ... without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 39 The Edit Extra Device dialog box appears 11 Verify that the Device name shows the terminal adapter Euro ISDN modem you have installed and that the Phone number is 28 and then click OK You return to the Multilink tab sheet 12 To complete your dial up connectio...

Page 48: ...without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 40 To set up a new dial up networking connection an intranet using a Windows 98 system 1 Using Windows Explorer open Dial up Networking 2 Double click on Make New Connection The Make New Connection dialog box appears 3 In the Type a name for the computer you are d...

Page 49: ...nada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 41 5 Click Configure and then click on the Connection tab The default configuration is normally correct change it if you know the details are different 6 In Call preferences if the option is available Check Wait for dial tone before dialing Check Disconnect a call if idle for more than and type in your preferred disconne...

Page 50: ...ission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 42 7 Click OK You return to the Make New Connection dialog box 8 In the text boxes type in the International Code 00 Country Code Area Code and or City code and Telephone number for your intranet Ensure that you have ended the dialing sequence by pressing 9 Click Next and then Click Finish to ...

Page 51: ...or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 43 To configure your new intranet dial up network connection 1 In Dial up Networking with the right mouse button click on the icon of your new intranet connection The Connect submenu appears 2 Se...

Page 52: ...n the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 44 4 In the text boxes verify that the International Code 00 Country Code Area Code and or City code and Telephone number are correct for your intranet Ensure that you have ended the dialing sequence by pressing 5 Do not Use Area code ...

Page 53: ...e EMS MN 1110 10048 45 7 Select PPP Internet Windows NT Server Windows 98 or PPP Windows 95 98 NT4 2000 Internet for later versions of Windows as the Type of Dial up Server and then check the following Log on to network Enable Software compression TCP IP 8 Click TCP IP Settings The TCP IP Properties dialog box appears 9 Ensure that Obtain an IP address automatically is selected and then click OK N...

Page 54: ...hnologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 46 10 Click the Multilink tab select Use additional devices select the ISDN terminal adapter listed and then click Add The ISDN terminal adapter you have connected to your computer shows as the Selected device 11 Click Edit The Edit Extra Device dialog box appears 12 Verify that the phone number of the remote ...

Page 55: ... purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 47 3 Getting connected Connecting to the Internet Connecting to an intranet Connecting to a remote computer ...

Page 56: ...nection go to Chapter 2 Getting started and follow the instructions provided How to access your dial up connections varies depending upon which operating system and computer hardware you are using Consult your operating system s help or user manual for specific instructions The following procedures provide general instructions on how to connect to the Internet using the HSD Transceiver The example...

Page 57: ...ht EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 49 3 Type in your User Name and Password Ensure that the phone number shown 28 This is the number for direct connection to the Internet from the Land Earth Station 4 Click Connect Connection is made with the Satellite Communication Network The LES will route your call directly to the Internet Once your Internet connection is established...

Page 58: ...w to connect to remote networks intranets If you have not set up a dial up networking connection for this remote location go to Chapter 2 Getting Started and follow the instructions provided for setting up a new connection to a remote network Accessing your dial up connections varies depending upon which operating system you are using Consult your operating system help or user manual for specific ...

Page 59: ...up Networking window 2 Double click on the connection you created for connecting to your intranet called HSD Intranet Access The Connect To window appears 3 In the User name and Password boxes type in your User Name and Password 4 Verify that the correct phone number of your intranet is displayed in the Phone number text box A complete phone number includes the international calling code 00 a coun...

Page 60: ...logies Canada Ltd HSD Aeronautical Transceivers 52 Making a terminal to terminal connection Using FTP you can establish a connection between remote terminals computers Accessing remote files Using the HSD Transceiver you are able to upload get and download put files from remote computers To transfer files from a remote terminal using FTP 1 Establish a connection to the remote server 2 Check that t...

Page 61: ...municated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 53 The MS DOS window appears 4 Type FTP IP address of the remote computer and then press ENTER 5 If prompted type in your User ID and Password and then press ENTER You are now ...

Page 62: ...Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 54 To get files from the target computer In the MS DOS window type get filename and then press ENTER The file will now begin to transfer When the transfer is completed open the file as usual To put files on the target computer In the MS DOS window type put filename and then press ENTER The file will now beg...

Page 63: ...he purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 55 4 Placing voice calls Voice calling overview Placing air to ground calls Placing ground to air calls ...

Page 64: ...ational access code for all airborne equipment is 00 For ground to air calls use the international code of the location the call is originating from The country code of your call destination The area code and city code if applicable of your call destination Before making calls make sure that the HSD transceiver system is ready Pick up the handset and listen for dial tone Dial tone indicates that t...

Page 65: ...en placing voice and fax calls from air to ground using a HSD Transceiver The components are described as follows The Fax Call Prefix is only used when sending fax The prefix indicates to the system the type of service being requested The International Code of 00 is required for all calls from the aircraft The Country Code Area Code or City Code and Telephone or Fax Number are dialed the same as g...

Page 66: ...Aeronautical Transceivers 58 Placing air to ground voice calls This section provides detailed instructions on how to place a variety of air to ground voice calls Calling to North America To place a voice call from air to ground to North America 1 Listen for dial tone before placing a call it indicates that the system is ready 2 Dial 00 3 Dial 1 the country code for North America 4 Dial the area co...

Page 67: ...Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 59 Calling outside of North America To place a voice call from air to ground to countries outside of North America 1 Listen for dial tone before placing a call it indicates that the system is ready 2 Dial 00 3 Dial the country code 4 Dial the city area code 5 Dial the telephone number 6 Press Area Code City Code Telephone Num...

Page 68: ...ction provides detailed instructions on how to place a variety of voice calls from ground to air calling to an aircraft Using Auto Attendant To place a voice call from ground to air from North America using Auto Attendant 1 Dial the Auto Attendant number 1 203 262 0874 An automated voice prompt asks you to dial the aircraft number 2 Dial the aircraft number the Inmarsat Mobile Number IMN An automa...

Page 69: ...ace a voice call from ground to air from outside of North America using Auto Attendant 1 Dial the International Code required in the country you are calling from 2 Dial the Auto Attendant number 1 203 262 0874 An automated voice prompt asks you to dial the aircraft number 3 Dial the aircraft number the Inmarsat Mobile Number IMN An automated voice prompt asks for your account payment information a...

Page 70: ...ada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 62 Using TELENOR Network 1 for voice calls TELENOR Mobile Communications Network 1 service provides easy access to an INMARSAT terminal Network 1 service directly connects the ground caller to Telenor s network Callers must be registered for Network 1 service Currently this service is only available in the U S For more inf...

Page 71: ...ver is logged onto Refer to Table 4 for a list of Ocean Region numbers Note You may have to try each Ocean Region number before determining the correct Ocean Region the HSD Transceiver is logged on to For more information on using Network 1 contact Telenor at 1 301 214 3100 For offices with PBXs the calling line identity for the main PBX number should be subscribed to Network 1 4 Dial the INMARSAT...

Page 72: ...used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 64 This page left intentionally blank ...

Page 73: ...n the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 65 5 Sending and receiving fax Sending faxes from air to ground Sending faxes from ground to air ...

Page 74: ...echnologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 66 Introduction to sending and receiving fax Sending and receiving faxes using an HSD Transceiver is a similar operation to sending faxes on the ground Consult your fax machine s user manual for detailed operating instructions Note Terminal adapters support Group 3 fax Sending air to ground faxes Consult you...

Page 75: ...or written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 67 To send a fax to North America 1 If a handset is available listen for dial tone Dial tone indicates that the system is ready 2 Dial 82 3 Dial 00 4 Dial 1 5 Dial the area code 6 Dial the fax number 7 Press the pound key 00 82 1 Area Code FAX Number The call is being routed th...

Page 76: ...es Canada Ltd HSD Aeronautical Transceivers 68 To send a fax to outside North America Consult your fax machine s user manual for operating instructions and then follow the steps below 1 If a handset is available listen for dial tone Dial tone indicates that the system is ready 2 Dial 82 3 Dial 00 4 Dial the country code 5 Dial the city area code 6 Dial the fax number 7 Press the pound key 00 82 Co...

Page 77: ... ground to air faxes Consult your fax machine s user manual for operating instructions and then follow the steps below Using Auto Attendant To place a fax call from ground to air from North America using Auto Attendant 1 Dial the Auto Attendant number 1 203 262 0874 An automated voice prompt asks you to dial the aircraft number 2 Dial the aircraft number An automated voice prompt asks for your acc...

Page 78: ...ceivers 70 To place a fax call from ground to air from outside of North America using Auto Attendant 1 Dial the International Code required in the country you are calling from 2 Dial the Auto Attendant number 1 203 262 0874 An automated voice prompt asks you to dial the aircraft number 3 Dial the aircraft number An automated voice prompt asks for your account payment information account charge num...

Page 79: ...ada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 71 Using TELENOR Network 1 for fax calls TELENOR Mobile Communications Network 1 service provides easy access to an INMARSAT terminal Network 1 service directly connects the ground caller to Telenor s network Callers must be registered for Network 1 service Currently this service is only available in the U S For more info...

Page 80: ...ed onto refer to Table 6 for a list of Ocean Region numbers Note You may have to try each Ocean Region number before determining the correct Ocean Region the HSD Transceiver is logged on to For more information on using Network 1 contact Telenor at 1 301 214 3100 For offices with PBXs the calling line identity for the main PBX number should be subscribed to Network 1 4 Dial the Aircraft Number IMN...

Page 81: ... purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 73 6 Troubleshooting Troubleshooting calls System and connection checks System optimization Product support ...

Page 82: ...ions provided in this User s Guide A toll free number was dialed Most toll free numbers do not work with the aeronautical Satcom Network The pound key was not pressed When placing a call from air to ground the pound key must be pressed to initiate the calling sequence Try your call again making sure that you end your dialing sequence by pressing Call does not ring through No tone is audible even a...

Page 83: ...n Check to make sure that all device computer ISDN modem phone fax lines and cables are connected properly The connections are not configured correctly Check your dial up connection to ensure that you have configured it properly Cannot establish an Internet or intranet connection Dialing error For intranet connections ensure that the dialing sequence begins with the international code 00 and ends ...

Page 84: ...hree different tones a busy tone two beeps repeated or a high pitched tone Table 5 provides an explanation of what each tone implies Table 5 System log on status tones Tone heard Log on Status Action Busy tone The HSD Transceiver is busy It may be acquiring a satellite or LES or logging on Wait for the system to clear down and then try your call again Two beeps repeated The HSD Transceiver is wait...

Page 85: ... 77 Checking connections System failures are often the result of incorrect damaged or disconnected cables and wiring Make sure that the following connections are made Computer cables to the terminal adapter or router are all connected properly Connection to the HSD Transceiver is confirmed All external devices fax telephones computers are connected properly Resetting the system If a number of call...

Page 86: ...td Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 78 Optimizing your system The data rate performance varies due to the following factors Satellite system or Internet congestion Satellite communication properties high transit delays For best results Optimize both ends of the connection Ensure that the protocol settings are identical on both ends of your connection Choose TCP I...

Page 87: ...n the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 79 Repair and product support For product support concerning HSD Transceivers contact EMS Technologies at EMS Technologies Canada 1725 Woodward Drive Ottawa Ontario Canada K2C 0P9 EMS Reception 613 727 1771 EMS Product Support USA and...

Page 88: ...used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 80 This page left intentionally blank ...

Page 89: ...e other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 81 7 Annex Acronyms and abbreviations Glossary Inmarsat satellite beam map ...

Page 90: ...in Board System BRI Basic Rate ISDN DN Directory Number DOS Disc Operating System FTP File Transfer Protocol HPA High Power Amplifier HSD High Speed Data HST High Speed Satcom Transceiver IMN INMARSAT Mobile Number INMARSAT International Maritime Satellite Organization IOR Indian Ocean Region IP Internet Protocol IRS Inertial Reference System ISDN Integrated Services Digital Network ISP Internet S...

Page 91: ...ers act as aircraft telephone numbers ISDN Integrated Service Digital Network is a telecommunications technology that provides high speed data transfer over a range of communication services Internet fax voice and data Land Earth Station LES Land Earth Stations are operated by Inmarsat Service Providers They provide the connection between the orbiting satellites and the international ground commun...

Page 92: ... purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 84 Inmarsat satellite beam coverage map Inmarsat Aeronautical Spot Beam Coverage Inmarsat Swift 64 Coverage ...

Page 93: ... is not intended to exclude other manufacturers devices Terminal Adapters Aircraft Diva T A ISDN Modem Euro ISDN model PN 810 194 02 ISDN PCMCIA CARD Eicon Diva Pro PC Card International Eicon PN 305 195 Terminal Adapters Ground US Robotics Courier I Modem ISDN with V Everything Router Aircraft 803 Cisco Systems Euro Router Router Ground 1604 R Cisco Systems North American Router Compression Box A...

Page 94: ...used for any purpose other than the purpose for which it was issued nor is it to be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 86 This page left intentionally blank ...

Page 95: ...75 84 intranets 50 remote files 52 beam crossover 19 75 Web 11 48 bonded calls 21 28 acronyms 82 adding terminal adapter 38 C aircraft telephone number assignment of 17 calls service types assigned to 17 air to ground 56 58 air to ground calls bonded 21 28 to North America 58 data 47 54 to outside of NorthAmerica 59 failure 74 termination 19 fax using Network 1 63 to North America 67 overview of v...

Page 96: ...ground to air 69 LES operator 57 ground to air using Auto Attendant 69 co operative mode 6 creating file transfer protocol dial up connection to intranet 40 transferring files using 52 connect to a remote terminal using 52 dial up connection for Internet access 32 FTP See file transfer protocol Customer Feedback 93 D G definition of terms See glossary get files from remote terminal 54 device optio...

Page 97: ...ion modes of 3 connecting to 50 creating connection for 40 introduction to 2 ISDN services of 2 about 11 powering up 22 components of 12 services of 2 devices 12 warm up period 22 range of applications 11 ISDN data call equipment required 21 requirements for 21 I ISPs See Internet Service Providers IMN See Inmarsat Mobile Numbers L information maintenance 79 product support 79 Land Earth Station r...

Page 98: ... EMS Technologies Canada Ltd HSD Aeronautical Transceivers 90 M P maintenance performance considerations 13 contact information 79 MES See Mobile Earth Station powering up 22 product support 79 Mobile Earth Station put about 2 9 files on remote computer 54 activation 17 registering of 16 R MSN See Multiple Subscriber Number remote files Multiple Subscriber Number accessing 52 remote computer descr...

Page 99: ...s service provider 16 customer activation department 16 hand off 19 transitions 19 Telenor Network 1 62 71 operating considerations of 19 calling ground to air using 63 performance considerations of 13 registration information 62 71 selective mode 4 service Terminal Adapter activation 17 adding 38 service type configuration of 26 associated default settings for 17 description of 12 editing 38 serv...

Page 100: ... be copied or communicated in whole or in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd HSD Aeronautical Transceivers 92 U user interface common 23 customization of 23 options for 24 physical connections 24 V verification log on status of HSD 76 voice calls 56 low speed 18 27 o...

Page 101: ...or written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 93 Customer feedback To help us improve the quality of our product documentation we would appreciate your comments on this publication Please complete and submit the following Customer Comments Form to notify us of any errors or omissions in this document Mail comments regardin...

Page 102: ... ________________________ Publication date ________________________ Revision date ________________________ Customer Information Name ________________________ Position ________________________ Telephone ________________________ Email address ________________________ Company s name address __________________________________________ __________________________________________ _________________________...

Page 103: ...the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd User s Guide EMS MN 1110 10048 Important numbers Aircraft Numbers Inmarsat Mobile number Aircraft Registration number Aircraft Manufacturer s number Inmarsat Mobile Numbers IMN ISDN Speech number ISDN Audio 3 1 kHz number ISDN HSD 56k number ISDN HSD 64k number Low speed voice MPDS future availability...

Page 104: ...in part to any third party other than the recipient organization without the prior written permission of EMS Technologies Canada Ltd Copyright EMS Technologies Canada Ltd EMS Technologies Canada Ltd 1725 Woodward Drive Ottawa Ontario Canada K2C 0P9 EMS Reception 613 727 1771 EMS Sales and Marketing 800 600 9959 EMS Product Support USA and Canada 888 300 7415 Outside North America 613 727 5338 EMS ...

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