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Troubleshooting
Problem
Possible cause
Solution
Water runs out of the holes in the
soleplate.
Water has condensed in the pipes
because you are using steam for the first
time or you have not used it for some time.
Press the steam control button away
from your ironing board until the iron
produces steam.
The soleplate is not hot enough.
Increase the heat of the soleplate.
Your thermostat is faulty: the iron is not
hot enough.
Contact an Approved Service Centre.
White streaks come through the holes in
the soleplate.
Your iron has a build-up of scale because it
has not been rinsed out regularly.
Clean your iron. (see the “cleaning”
section
Brown streaks come through the holes in
the soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add this type of product in the
water tank or in the boiler.
Fabric fibres have accumulated in the holes
of the soleplate and are burning.
Clean the soleplate with a non-metallic
sponge.
The soleplate is dirty or brown and may
stain the linen.
You are ironing at too high a
temperature.
See our recommendations regarding
temperature control setting.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to
remove any soap deposits or chemicals
on new garments which may be sucked
up by the iron.
You are using starch.
Always spray starch on the reverse side
of the fabric to be ironed.
Stream or water escapes under the
appliance.
The station is faulty.
Stop using the station and contact an
Approved service centre.
No steam produced.
To small amount water in the water tank.
Fill the water tank to MAX level.
Your iron have air in the watertank.
After steam lamp lights, press the steam
button for more than one minute to air
the system and then get steam.
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