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Chapter 7 Troubleshooting
7-2. Setting Problems
Problem
Possible cause and remedy
1. Cannot log in
• Enter the user name and password again.
• Reset the account information using the Reset button
and log in as the default setting account. (See “Setup
Manual”)
2. Only one camera is recognized when using a
video encoder that supports multiple channels
• Manually register the number of channels that will be
used.
(Refer to
“4-2. Registering a Network Camera Manually”
.)
3. A communication error message is displayed
when “
Apply” is selected for network camera
manual registration
• There may be a problem with network camera
communication.
Check the network connection status and camera
registration details.
4. Cannot register a new user
• Duplicate user names cannot be registered.
• Only up to 10 users can be registered.
Check whether 10 users have already been registered.
(Refer to
“Chapter 6 Management of the User Account”
.)
5.
Cannot delete a user
• There must be at least one user with a level of “ADMIN”.
A user cannot be deleted if the user is the only one
registered with a level of “ADMIN”.
Check the registered user information.
(Refer to
“Chapter 6 Management of the User Account”
.)
6.
Cannot communicate with the camera
• Check the settings of the network camera and the
system.
For details, contact the system administrator.
7.
The set date and time are not displayed correctly
• If the system is not connected to the power supply
for one week or longer, the date and time will not be
displayed correctly.
In such a case, set the date and time again.
(Refer to
“3-3. Setting the Current Date and Time” (page
.)
8. Web browser screen cannot be displayed.
•
Check if there is no conflict of IP addresses for devices
on the same network. Connecting multiple units of this
product to the same network without changing their
default values will result in an IP address conflict.
For information on network settings, refer to
Performing Network Settings” (page 13)
.
