66
The troubleshooting process
Printing (continued)
Fiery X3eTY appears on
the list of printers on the
customer’s workstation,
but certain jobs do not
print
PostScript error
Make sure Print to PostScript Error in Setup is set to Yes. Check for error
messages on the Fiery X3eTY output.
Application problem
1. Print a job from a different application to determine if the problem is
associated with a particular application.
2. Make sure the connection between the Fiery X3eTY and the workstation is
working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3. Resend the problem file.
Configuration page is
completely or mostly
blank
• Missing, incorrect,
or faulty DIMM(s)
• Corrupted system
software
1. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
2. Reinstall system software.
3. If you have two DIMMs installed, determine if a DIMM is at fault:
Remove the DIMM currently installed in socket DIMM1, and reboot the
system. Then reboot again with the other DIMM installed in DIMM2. If
the problem is solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
4. Clear the CMOS and power-up settings (see page 72).
5. Replace the motherboard.
A print job stalls or stops
after one or a few pages
PostScript or application
error
1. Cancel the Fiery X3eTY print job.
2. If this fails to clear the problem, power off/on the copier.
Missing, incorrect, or
faulty DIMMs or faulty
DIMM connections
1. Power off the Fiery X3eTY; check for missing DIMMs and reseat the DIMMs
to remove any oxidation on the connectors.
2. Verify memory amount on the Configuration page.
3. If you have two DIMMs installed, determine if a DIMM is at fault:
Remove the DIMM currently installed in socket DIMM1, and reboot the
system. Then reboot again with the other DIMM installed in DIMM2. If
the problem is solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
4. Clear the CMOS and power-up settings (see page 72).
5. Replace the motherboard.
T
ABLE
A
Fiery X3eTY error conditions (Continued)
Symptom
Possible cause
Suggested action
