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EFI FIERY X3eTY 35C-KM, Service Manual

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EFI FIERY X3eTY 35C-KM Service Manual Download Page 69

61

The troubleshooting process

System software installation

USB flash drive method:

Fiery X3eTY remains on 
for 30 minutes (or longer) 
after beginning 
installation

One of the following:

• Fiery X3eTY is still 

connected to the 
copier, and the copier 
is powered on

• Service switches are 

set to Service mode

• Faulty HDD

• Faulty motherboard

• Faulty USB flash 

drive

1. Make sure the copier is powered off and that all cables between the 

Fiery X3eTY and the copier are disconnected.

2. Make sure the Fiery X3eTY service switches are set to Normal mode (away 

from “ON”).

If the service switches are in Service mode (toward “ON”), power off the 
Fiery X3eTY, set the switches to Normal mode, power on, and allow the 
installation to resume.

3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash drive may be 
improperly seated. Power off the Fiery X3eTY and reseat the flash drive. 
Then power on the Fiery X3eTY and allow the installation to resume.

4. Reseat the power and ribbon cables to the HDD.

5. Replace the HDD cable.

6. Replace the HDD.

7. Clear the CMOS and power-up settings (see page 72).

8. Replace the motherboard.

9. Replace the CPU.

10. Retry the installation using a different USB flash drive.

USB flash drive method:

During installation, the 
LED on the flash drive 
remains off or solid (not 
blinking)

One of the following:

• Faulty or improperly 

seated USB flash 
drive

• Faulty motherboard

• Faulty HDD

1. Power off the Fiery X3eTY and reseat the flash drive; then power on and 

allow the installation to resume.

2. Retry the installation using a different USB flash drive.

3. Clear the CMOS and power-up settings (see page 72).

4. Replace the motherboard.

5. Reseat the power and ribbon cables to the HDD.

6. Replace the HDD cable.

7. Replace the HDD.

T

ABLE

 A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action 

Summary of Contents for FIERY X3eTY 35C-KM

Page 1: ...ONTROLLER SOLUTIONS FIERY X3eTY 35C KM v2 0 FIERY X3eTY 30C KM This service guide is for FIERY X3eTY 35C KM v2 0 FIERY X3eTY 30C KM A guide for service technicians Part Number 45054184 05 May 2006 Service Guide ...

Page 2: ......

Page 3: ...MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE APPLE SOFTWARE APPLE DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WA...

Page 4: ...Agreement shall mean the EFI software and all documentation downloads on line materials bug fixes patches releases release notes updates upgrades technical support materials and information regarding the EFI software The terms and conditions of this License Agreement shall apply to and govern your use of any such item to the extent that EFI does not provide a separate or additional written license...

Page 5: ...AT THE FOREGOING LIMITATIONS OF LIABILITY AND DISCLAIMERS FORM AN ESSENTIAL ELEMENT OF THIS LICENSE AGREEMENT WITHOUT WHICH EFI WOULD NOT HAVE LICENSED THE EFI SOFTWARE TO YOU BECAUSE SOME JURISDICTIONS DO NOT ALLOW SOME OR ALL OF THE EXCLUSIONS AND OR LIMITATIONS OF LIABILITY HEREIN SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU You are hereby notified that Adobe Systems...

Page 6: ......

Page 7: ... Printing the Configuration page 35 Printing the Test Page 35 Verifying connection to the network 37 System software 39 System software installation reminders 39 Installing system software over the network port or USB port 39 Installing system software using a USB flash drive 45 Specifications 49 Hardware features 49 Networking and connectivity 49 User software 49 Safety and emissions compliance 5...

Page 8: ......

Page 9: ...tware already installed Use the procedures in this book to inspect remove reseat or replace major hardware components and to reinstall system software Replacement parts for the Fiery X3eTY are available from your authorized service support center You must reinstall system software if you replace the hard disk drive HDD or receive a more recent version of the system software You can also reinstall ...

Page 10: ...al components of the print engine Static is always a concern when servicing electronic devices It is highly unlikely that the area around the print engine is static free Carpeting leather soled shoes synthetic clothing fibers silks and plastics may generate a static charge of more than 10 000 volts Static discharge is capable of destroying the circuits etched in silicon microchips or dramatically ...

Page 11: ... replaced with incorrect type Replace only with the same type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ATTENTION Il y a danger d explosion en cas de remplacement avec le mauvais type de batterie Remplacer uniquement avec une batterie du même type recommandé par le constructeur Les batteries usagées doivent être jetées conformément aux i...

Page 12: ... Gebäude ein Kurzschluss bzw Überstromschutz installiert ist Stellen Sie sicher dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom 10 A bzw in den USA 120 V Wechselstrom 15 A an den Phasenleitern allen stromführenden Leitern verwendet wird ADVERTENCIA Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos sobretensió...

Page 13: ...nd two cables 4 DIMM 5 Battery 6 Fiery X3eTY motherboard 7 Fiery X3eTY power supply 8 Enclosed fan bottom 9 HDD cable 10 HDD 11 AC power switch not shown 12 Enclosed fan top 13 Pan see page 7 14 USB A extension cable see page 46 15 Soft power button assembly NOTE For cable connector information see Figure H on page 12 1 2a 2b 3 4 5 10 12 11 9 8 7 6 13 14 2c 15 ...

Page 14: ...require a complete power off Using the Soft power button does not power off the Fiery X3eTY completely System administrators can use the Soft power button when they do not need to disconnect the Fiery X3eTY from the print engine or the AC power outlet such as after selecting Factory Defaults in Run Setup The Fiery X3eTY shuts off automatically when it is done setting up the factory defaults NOTE I...

Page 15: ...ry X3eTY properly so that you can safely power off the Fiery X3eTY Reboot System Resets both the Fiery X3eTY and the underlying operating system and then reboots the Fiery X3eTY Choose Shut Down System when you are ready to inspect or service the Fiery X3eTY according to the following procedure Service switches Soft power button and green LED Interface connector Interface connector LAN port for 10...

Page 16: ...Y from the AC power outlet Pressing the Soft power button powers off the Fiery X3eTY but not completely The Fiery X3eTY requires a complete power off before you disconnect the cables If you are recycling power wait at least five seconds before powering back on 8 If you are preparing to remove the Fiery X3eTY from the print engine power off the print engine using its main power switch and then unpl...

Page 17: ... Fiery X3eTY properly power off and unplug the print engine and then remove the Fiery X3eTY from the print engine FIGURE E Fiery X3eTY installed in the print engine Print engine back Fiery X3eTY connector panel Location of Fiery X3eTY dedicated AC power switch Fiery X3eTY Main power switch Print engine right side Interface cables 2 ...

Page 18: ...connect the two interface cables from the Fiery X3eTY 5 Remove the four screws that attach the Fiery X3eTY to the print engine 6 Unhook and remove the Fiery X3eTY from the print engine You must shift the Fiery X3eTY to the left to disconnect it from the print engine FIGURE F Accessing the Fiery X3eTY For detailed information about removing installing the Fiery X3eTY see the print engine manufactur...

Page 19: ...e the pan cover to the pan see Figure G 8 Open the lid slide the tabs out of their slots and lift the pan cover from the pan see Figure G Set the pan cover and screws aside FIGURE G Fiery X3eTY pan cover screws The Fiery X3eTY is now ready for inspection and service Tab 1 of 3 Slot 1 of 3 Pan cover Pan ...

Page 20: ...assembly to FAN1 6 Interface cable connectors to print engine a interface board connector b COPIER port in LAN2 7 LAN port in LAN1 8 USB Type A ports 3 in USB 9 USB Type B port in USBTYPE B 10 Interface board in PC11 a J632 to motherboard JP22 b J20 to motherboard J29 11 Service switches on interface board 12 Soft power button cables to Front Panel connector 13 Bottom fan to FAN3 14 Top fan to FAN...

Page 21: ...ad component inside the pan The cables attach to the bottom pair inside pair of leads The white cable connects to the lead corresponding to the ON position and the black cable connects to the lead corresponding to the OFF position Enclosed fans cable connections to Fiery X3eTY motherboard Also check fan orientation For more information see Enclosed fans on page 27 HDD cable connection to the Fiery...

Page 22: ...1 DIMM2 Socket for upgrade option Socket for standard DIMM U15 PLCC32 socket for BIOS chip SATA1 HDD cable FAN2 top fan FAN3 bottom fan Enclosed fans with attached cables NOTE Top fan airflow is out bottom fan airflow is in on CPU no label visible CPU cooling assembly FAN1 CPU cooling assembly fan with attached cable PC11 Interface board J18 Power supply with attached cable F4 Battery see Specific...

Page 23: ...s so that you can properly arrange the cabling later with new tie wraps Tie wraps are included in the motherboard spare kit Power supply cable at J11 Power supply cable at J18 HDD cable at SATA1 Enclosed fan cables at FAN2 and FAN3 Soft power button cables at connector labeled Front Panel The cables are labeled SW and SW LED 5 Remove the screws five maximum that secure the Fiery X3eTY motherboard ...

Page 24: ...ottom of the pan sliding the edge connectors into the connector panel cutouts As you install it be careful to avoid stressing the motherboard or the surrounding cables in the pan Make sure to position the metal fingers on the USB connectors 3 Install the motherboard screws five maximum into the pan 4 Connect the following cables from the motherboard see Figure H on page 12 Soft power button cables...

Page 25: ... about troubleshooting see page 51 The following sections describe how to remove and install removable replaceable parts on the Fiery X3eTY Interface board DIMMs BIOS chip Battery CPU and CPU cooling assembly Enclosed fans Power supply Hard disk drive HDD For information about replacing other components see the print engine manufacturer s documentation CAUTION Make sure to use an ESD grounding wri...

Page 26: ...motherboard FIGURE I Interface board connections Use the following procedures to remove or replace the interface board New interface boards are shipped with two new interface cables and extra tie wraps Guide rail J20 Cover plate screw 1 of 2 Long cable Short cable J632 J29 JP22 PCI11 Interface board Motherboard ...

Page 27: ...ft the board out of the motherboard connector TO REPLACE THE INTERFACE BOARD 1 Insert the interface board into motherboard connector PCI11 Slide one edge of the board into the pan guide rail see page 5 and bend out the pan so that you can insert the interface connector into the connector panel cutout 2 Connect the interface board cables to the motherboard see page 12 Connect the short cable in int...

Page 28: ... Releasing a DIMM 2 Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket and set the DIMM aside 3 To install a DIMM insert it straight into the socket Push the DIMM into the socket until the levers snap into place The DIMM fits the socket only one way The notch on the bottom of the DIMM should line up with the notch in the socket Make sure that the levers close secure...

Page 29: ... Locate the motherboard PLCC32 socket U15 2 If a BIOS chip is already installed in the socket remove it using a PROM extractor Make sure not to put stress on surrounding components or connectors 3 Place the required BIOS chip on the socket so that the notch in the chip is aligned with the notch in the socket FIGURE K BIOS chip in socket 4 Press down on the chip until it snaps into place 5 Reassemb...

Page 30: ...til leverandøren VAROITUS Paristo voi räjähtää los se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens ins...

Page 31: ...rom the CPU socket see page 24 The CPU cooling assembly consists of a fan a clamp a heatsink and a bracket Always replace both the CPU and the cooling assembly when you decide to replace either NOTE You should not need to remove the fan from the heatsink A replacement cooling assembly ships with the fan already attached FIGURE L CPU cooling assembly Follow standard ESD precautions while handling t...

Page 32: ...components are very close to the cooling assembly Make sure not to damage these components when removing or replacing the cooling assembly Move the levers on the clamp to the open position spine up Use a small flathead screwdriver to bend the four hooks out of the slots in the bracket one at a time Make sure not to damage the motherboard as you bend the hooks out of the bracket Lift the cooling as...

Page 33: ...ift it from the socket TO REPLACE THE CPU AND CPU COOLING ASSEMBLY 1 Raise the socket lever You must first flex the lever away from the retention post on the socket and then lift the lever all the way up to release the CPU 2 Insert the CPU into the socket Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket see Figure M 3 Lower the socket lever to secure the CPU M...

Page 34: ...vers on the clamp are in the open position spine up Align the heatsink so that the fan cable is near the CPU fan connector on the motherboard FAN1 Place the heatsink on the CPU and inside the bracket Make sure the heatsink is fully seated in the bracket on all sides Press down on the clamp until all four hooks engage the slots in the bracket Avoid using excessive force when pressing down on the cl...

Page 35: ...3 Disconnect the fan cable from the appropriate connector Bottom fan FAN3 Top fan FAN2 4 Remove the rivets that secure the fan to the back of the pan and remove the fan You can place metal such as the stem of a screwdriver between the rivet and your thumb and then press to dislodge the rivet 5 Secure the new fan inside the pan using the rivets just removed Make sure the new fan is in the same orie...

Page 36: ... at a time through the cutout TO REPLACE THE SOFT POWER BUTTON ASSEMBLY 1 Carefully insert the Soft power button cables through the cutout in the chassis Insert the cables one pair at a time through the cutout 2 Push the button assembly firmly into the cutout until the assembly is locked in place Make sure that the beveled sides of the button casing are completely secured to the inside of the chas...

Page 37: ...he 4 zip ties that are attached to the pan 4 Disconnect the power supply from the pan and back panel 2 pan screws and 3 external screws Lift out the power supply NOTE A new power supply kit includes a new power switch Disregard the new power switch unless you decide it is absolutely necessary to replace the old power switch Usually it will not be necessary to replace the old power switch CAUTION I...

Page 38: ... power cables to the AC power switch White wire to the lower lead corresponding to ON Black wire to the lower lead corresponding to OFF NOTE The power supply kit includes a spare AC power switch that you do not need to use unless you suspect that the old AC power switch is bad To replace the AC power switch squeeze in the tabs and push the old AC power switch through its cutout pressing the tabs w...

Page 39: ...tails what fonts are resident on the Fiery X3eTY Along with the fonts that are provided on the System Software CD the customer may have installed additional fonts that will be deleted when system software is installed For information about installing system software see page 39 Proper handling Handle the HDD with care Use proper ESD practices when grounding yourself and the Fiery X3eTY Keep magnet...

Page 40: ... the HDD cable from the HDD 3 Remove the four screws on the side of the pan that secure the HDD Lift out the HDD Hold the HDD as you remove the last screw Set the screws aside so that you can replace them later 4 Place the HDD in an antistatic bag Do not touch the drive with magnetic objects such as a magnetic screwdrivers Do not place items near the HDD that are sensitive to magnets such as credi...

Page 41: ...e any objects near it that are sensitive to magnets see Proper handling on page 31 2 Secure the HDD to the pan using the four screws you removed earlier see page 5 3 Firmly connect the HDD cable and the power cable to the HDD 4 Reassemble the unit and verify functionality as described on page 34 NOTE If you replaced the HDD you must install system software according to the procedure in System soft...

Page 42: ...he engine cable against the frame route the interface cables underneath the engine cable 3 If you installed a new HDD install system software according to the procedure in System software on page 39 A spare HDD is shipped without system software 4 Make sure the service switches are set for normal operation both up If necessary shut down the Fiery X3eTY and flip their position you do not have to un...

Page 43: ...rn to Idle before printing a Configuration page Before you perform any service procedure you should print the Fiery X3eTY Configuration page if possible so that you can return the settings to their former configurations if necessary After the connection to the network is made the site administrator can customize Setup options according to the network and user environment Using the Configuration pa...

Page 44: ...following All patches should be visible even though they may be very faint in the 5 and 2 range Each patch set should show uniform gradation from patch to patch as the tone lightens from 100 to 0 Poor image quality may indicate a need to calibrate the system or service the print engine 7 To print other Fiery X3eTY pages such as the Configuration page return to the Print Pages screen and select the...

Page 45: ...Category 3 or higher For 100BaseTX Category 5 or higher 4 pair 8 wire short length For 1000BaseT Category 5e or higher 4 pair 8 wire short length NOTE If the print engine is 230V use a shielded network cable The network cable connects to the LAN port on the connector panel of the Fiery X3eTY see Figure P FIGURE P Network connectors and service switches LAN port for 10 100 1000BaseT twisted pair Et...

Page 46: ...environment For Setup information refer the site administrator to Configuration and Setup on the User Documentation CD 4 After configuring Setup options verify the network connection Once the network connection has been made and the Fiery X3eTY has the correct Setup configuration and is Idle the Fiery X3eTY should be available on the network The site administrator should perform any additional net...

Page 47: ...e the system software installation Any fonts not listed after installation must be reinstalled For more information see Utilities on the User Documentation CD Language Screens for installing system software are always displayed in English even if the print engine is configured for another language Compatibility The latest user software must be installed onto all computers that print to the Fiery X...

Page 48: ...to use this cable in the next step disconnect this cable from the print engine also FIGURE Q Disconnecting from the customer s LAN 3 Connect the Ethernet cross over cable to the LAN port and to a Windows XP 2000 computer FIGURE R Creating an isolated Ethernet network using a cross over cable 4 Power on the computer and insert the System Software CD 1 of 2 into the computer CD ROM drive Customer s ...

Page 49: ...ement and select the I Agree checkbox to continue the installation process and then click Next 8 At the Connection Type screen make sure Ethernet is selected Click Next to advance to the Confirmation screen 9 Flip the Fiery X3eTY service switches up to the service mode position toward the interface board FIGURE S Fiery X3eTY service switches and the LAN port After you completed the system software...

Page 50: ... power off the Fiery X3eTY using its dedicated AC power switch Wait 10 seconds and then repeat the installation procedure If the installation terminates abnormally you may need to reboot the computer To avoid confusion ignore the text and graphics on the Cancel screen 13 Click Exit when the message is displayed that the installation is successful Remove the System Software CD2 from the computer 14...

Page 51: ...en appears select the name of the region for the Fiery X3eTY and press OK NOTE This screen appears only if English was selected from the language selection screen 22 At the Setup screen select Run Setup and press OK Reenter the customer s settings from the Configuration page that you printed earlier Enter settings for Server Network and Printer Setup in that order Ignore the settings not included ...

Page 52: ...the USB 2 0 Type B port instead of connecting an Ethernet cross over cable to the LAN port FIGURE V Connecting a computer directly to the Fiery X3eTY via USB At step 8 Select USB connection type instead of Ethernet At step 16 Disconnect the USB cable from the Fiery X3eTY and the computer instead of disconnecting an Ethernet cross over cable Windows 2000 XP USB cable USB 2 0 Type B port LAN port ...

Page 53: ... When purchasing a USB flash drive make sure that the drive meets the following industry standard specifications Hi Speed USB 2 0 certified for fast data transfer Hi Speed USB 2 0 certified backwards compatible with all USB 1 1 ports Compatible with Windows XP and Linux USB Mass Storage Class Device High performance non volatile storage with low power consumption If the host computer is limited to...

Page 54: ...boot from the CD ROM drive but the computer still fails to boot up properly your computer may not be compatible with the boot program on the USB Flash Tool CD Try another computer Set up the flash drive by following the on screen prompts to insert the System Software CDs and install the files Installation usually takes 15 30 minutes but may take considerably longer depending on your computer The f...

Page 55: ...te Installation takes approximately 15 25 minutes The LED on the flash drive should indicate that files are being transferred The Fiery X3eTY shuts down automatically after installation is complete 7 Remove the USB flash drive from the Fiery X3eTY 8 Reconnect all cables to the Fiery X3eTY connector panel that are required for normal operation FIGURE X Restoring normal configuration 9 Power on the ...

Page 56: ...stomer s settings from the Configuration page that you printed earlier Enter settings for Server Network and Printer Setup in that sequence Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them For more information see Configuration and Setup on the User Documentation CD 14 After all setup options are configured select Exit Setu...

Page 57: ...sonic CR2032 or equivalent Dedicated power supply Dedicated AC power switch Soft power button and green LED Networking and connectivity The Fiery X3eTY has the following networking features Supports AppleTalk TCP IP and IPX protocols simultaneously RJ 45 port for twisted pair 10BaseT 100BaseTX 1000BaseT network connection USB port for a direct connection to a computer User software The latest user...

Page 58: ...SA C22 2 No 60950 1 cULus Listed Accessory ICES003 Class A IEC60950 1 VCCI Class A NEMKO EN55022 Class B EN55024 TUV EMC AS NZS 3548 Class B AS NZS 4252 1 THE FIERY X3eTY 35C KM v2 0 IMAGE CONTROLLER MODEL IC 402 ARE IDENTICAL AND SHALL BE USED WITH UL LISTED ITE MODEL C450 OR C351 THE FIERY X3eTY 30C KM IMAGE CONTROLLER MODEL IC 406 ARE IDENTICAL AND SHALL BE USED WITH UL LISTED ITE MODEL C352 OR...

Page 59: ...ustomer site With a phone call you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change Ask the customer to check for loose cables on the back of the print engine and loose connections at a power strip or outlet Check for obvious causes of problems Check network connections Preliminary on site checkout on page 54 takes you through the i...

Page 60: ...y External devices Print Engine Fiery X3eTY Assembly 5VDC CPU Network interface PCI Memory Controller Print Engine Print Memory Networked computers computer RTC PCI ISA USB interface Battery Print Engine Interface PCI Bus SATA HDD Power switch Power supply Control Panel Interface computer ...

Page 61: ...the answer to any of these questions is yes refer the customer to Configuration and Setup on the User Documentation CD or on line Help in Command WorkStation If the customer has followed the suggested corrective actions and has failed to solve the problem be prepared to make a service call Keep a log of the failures the customer has observed 3 Has the customer made any network changes If network c...

Page 62: ...o the print engine If all the connectors are in place and the problem still exists when the print engine is powered on then proceed to the next phase of troubleshooting NOTE For convenience the procedure To check internal connections on page 14 is repeated in this section on page 57 See other documentation for guidelines when disassembling checking and reassembling the print engine The most common...

Page 63: ...B Type A ports 3 in USB 9 USB Type B port in USBTYPE B 10 Interface board in PC11 a J632 to motherboard JP22 b J20 to motherboard J29 11 Service switches on interface board 12 Soft power button cables to Front Panel connector 13 Bottom fan to FAN3 14 Top fan to FAN2 15 AC power switch 16 Power supply a to power switch b to HDD c to J18 d to J11 17 BIOS chip NOTE Connectors that are not described a...

Page 64: ... the 4 lead component inside the pan The cables attach to the bottom pair inside pair of leads The white cable connects to the lead corresponding to the ON position and the black cable connects to the lead corresponding to the OFF position Enclosed fans cable connections to Fiery X3eTY motherboard Also check fan orientation For more information see Enclosed fans on page 27 HDD cable connection to ...

Page 65: ...mponent or cable DIMM2 Socket for standard DIMM DIMM1 Socket for upgrade option SATA1 HDD cable FAN2 top fan FAN3 bottom fan Enclosed fans with attached cables NOTE Top fan airflow is out bottom fan airflow is in on CPU no label visible CPU cooling assembly FAN1 CPU cooling assembly fan with attached cable PC11 Interface board J18 Power supply with attached cable F4 Battery see Specifications on p...

Page 66: ...ck again all cables and connections Make sure that the copier is connected to a power source 2 Power off on the copier 3 Power off on the Fiery X3eTY using the Fiery X3eTY power switch 4 Firmly press the Fiery X3eTY soft power button once for two seconds and then release If the problem persists contact your authorized service support provider Fiery X3eTY starts up then shuts down One of the follow...

Page 67: ... to Normal mode away from ON 2 Power off on the copier 3 Reinstall system software 4 Reseat the power and ribbon cables to the HDD 5 Replace the HDD cable 6 Replace the HDD 7 Check the DIMM s and reseat them to remove any oxidation on the connectors 8 If you have two DIMMs installed determine if a DIMM is at fault Remove the DIMM currently installed in socket DIMM1 and reboot the system Then reboo...

Page 68: ...talled in the correct slot see page 20 2 Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors 3 If you have two DIMMs installed determine if a DIMM is at fault Remove the DIMM currently installed in socket DIMM1 and reboot the system Then reboot again with the other DIMM installed in DIMM2 If the problem is solved by one of the DIMMs replace the other DIMM If the ...

Page 69: ...may be improperly seated Power off the Fiery X3eTY and reseat the flash drive Then power on the Fiery X3eTY and allow the installation to resume 4 Reseat the power and ribbon cables to the HDD 5 Replace the HDD cable 6 Replace the HDD 7 Clear the CMOS and power up settings see page 72 8 Replace the motherboard 9 Replace the CPU 10 Retry the installation using a different USB flash drive USB flash ...

Page 70: ...aulty HDD Faulty motherboard 1 Reseat the power and ribbon cables to the HDD 2 Replace the HDD cable 3 Replace the HDD 4 Clear the CMOS and power up settings see page 72 5 Replace the motherboard USB port method Installation stalls for 5 minutes or longer while downloading file 1 of 2 One of the following Service switches are set to Normal mode Wrong or faulty USB cable Faulty motherboard 1 Make s...

Page 71: ...that is closest to the power connector This RJ 45 port is reserved for the scanner interface Faulty network cable or connection Faulty network Faulty Ethernet interface on the motherboard 1 Make sure the network cable is the correct type and connected to the designated network port on the Fiery X3eTY connector panel 2 Check the cable connection to the network 3 Replace the cable with a new or test...

Page 72: ...k Make sure the cable is the correct type 3 If the network cable is the correct type and is properly connected to the Fiery X3eTY connect a new network cable to the Fiery X3eTY 4 Request that the network administrator check other devices on the network If other devices are not functioning it could be a problem with the network 5 If the rest of the network is functioning properly and the problem pe...

Page 73: ...X3eTY power switch is in On position 2 Power off on the copier 3 Make sure the Network Scanning option is available from the copier Control Panel 4 Check again that the copier interface cable is present and properly connected to the Fiery X3eTY and the copier 5 Check again that the copier interface board is present and properly connected to the motherboard 6 Replace the copier interface cable 7 Re...

Page 74: ...stem Then reboot again with the other DIMM installed in DIMM2 If the problem is solved by one of the DIMMs replace the other DIMM If the problem persists for both DIMMs proceed to the next step 4 Clear the CMOS and power up settings see page 72 5 Replace the motherboard A print job stalls or stops after one or a few pages PostScript or application error 1 Cancel the Fiery X3eTY print job 2 If this...

Page 75: ...window Restore Device restores the Fiery X3eTY calibration information to factory defaults If restoring default calibration does not solve the problem you may need to service the copier 2 If restoring default calibration fixes the color quality the custom calibration may have been the cause of the problem Request that the site administrator recalibrate the Fiery X3eTY For details see Color Printin...

Page 76: ...re Device restores the Fiery X3eTY calibration information to factory defaults If restoring default calibration does not solve the problem you may need to service the copier 2 If restoring default calibration fixes the color quality the custom calibration may have been the cause of the problem Request that the site administrator recalibrate the Fiery X3eTY For details see Color Printing on the Use...

Page 77: ...ol Panel but cannot print a job from a computer on the network request that the network administrator do the following Check all components of the network including cables connectors terminators network adapter boards and network drivers Activate the network and use it to communicate with other printers Confirm that the applicable network settings in Setup such as AppleTalk zone IP address Subnet ...

Page 78: ...s caused by missing or incorrectly installed printer description files Printing to the Fiery X3eTY If the customer can print the Fiery X3eTY Test Page but cannot print a job from a computer on the network you may have to make a service call However first make sure the site administrator has done the following Checked all components of the network including cables connectors terminators network ada...

Page 79: ...print a Test Page from the printer driver If you cannot the print engine may be out of order Service the print engine Enclosed fan not present or not functioning Verify that the enclosed fans are present oriented correctly and functioning see page 27 TABLE C Other printing problems Problem Action An image is printed on the reverse side of the paper Reload the paper in the paper tray upside down Mu...

Page 80: ...from the motherboard see page 22 Set aside the battery so that you can replace it later 4 Locate the jumper that is installed on JP3 on the motherboard near the battery socket Remove the jumper from pins 1 and 2 and install it on pins 2 and 3 FIGURE 26 4 JP3 on the motherboard 5 Wait one full minute 6 Remove the jumper from pins 2 and 3 on JP3 and install it back on pins 1 and 2 7 Reinstall the ba...

Page 81: ...EMI approvals 50 errors 63 64 65 66 67 68 69 ESD electrostatic discharge safety precautions 2 15 17 exploded view 5 F fan CPU 23 24 26 enclosed 27 34 H hard disk drive proper handling 31 removal 33 system software 31 heatsink CPU 23 24 26 I interface board 18 IP address 2 L LAN local area network 2 LAN port 41 46 N networks connecting to 37 70 supported 49 O on board battery 22 DIMMs 5 20 P power ...

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