Dymo XTL 500 User Manual Download Page 54

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XTL

™

500

User Guide

Troubleshooting

Review the following if you encounter a problem with your label maker.

Problem/Error Message

Solution

Poor print quality



Attach the power adapter to the label maker to recharge
the battery. See

Charging the Battery

on page 2.



Clean the print head. See

Cleaning the Print Head

page 47.



Ensure the label cartridge is inserted properly.



Replace the label cartridge.

Labels running low
Label cartridge empty

You are about to run out of labels.
Replace the label cartridge. Printing will resume from the
last complete label printed.

Poor cutter performance



Clean the cutter blade. See

Cleaning the Cutter Blade

on page 48.

Label maker does not turn on



Press and hold

key for at least five seconds.



Ensure the power adapter is connected to a working
wall outlet.



Attach the power adapter to the label maker to recharge
the battery. See

Charging the Battery

on page 2.

Cover is open

The label cartridge cover is open.
Close the label cartridge cover to continue printing.

Label cartridge is missing

No label cartrdige is detected in the label maker.



Insert a label cartridge.

If label cartridge is inserted, see

Label cartridge not

recognized

Label cartridge not
recognized



Make sure that the label cartridge is compatible with the
label maker and is inserted correctly.



Make sure the contacts in the label maker and the
electronic chip on the label cartridge are free of dirt. See

Cleaning the Sensors

on page 48.



If necessary, clean the electronic chip on the side of the
label cartridge with a small amount of alcohol on a
cotton swab.

Label application - cartridge
mismatch

This error can occur for several reasons:



The label cartridge in the label maker is not appropriate
for the label application you are trying to use.



The label you are trying to print cannot be printed on this
label cartridge.



The label cartridge in the label maker does not match
the label you are trying to print. In this case, you can
continue printing but the results may not match the label
you see in the label editor.

No cutter present

The cutter mechanism in the label maker is missing.
Make sure the cutter mechanism is inserted properly. See
the

Cleaning the Cutter Blade

on page 48 for instructions

on removing and replacing the cutter mechanism.

Summary of Contents for XTL 500

Page 1: ...BC User Guide ...

Page 2: ...d L P Sans is a DejaVu font The DejaVu fonts are based on Vera fonts copyright by Bitstream Inc Glyphs in the DejaVu fonts imported from Arev fonts are copyright by Tavmjong Bah All Rights Reserved QR Code used in this application is under the GNU Lesser General Public License 2 1 Trademarks DYMO and XTL are trademarks or registered trademarks in the US and other countries All other trademarks are...

Page 3: ...Screen 12 Navigating Labels 14 Using the Label Applications 14 Setting Default Label Properties 15 Quick Label 15 General Label 16 Patch Panel Label 17 Flag Label 17 Laminated Cable Wrap Label 18 Cable Wrap Label 18 Heat Shrink Tube Label 19 110 Block Label 20 Horizontal Breaker Label 21 Vertical Breaker Label 21 Terminal Block Label 22 Asset Tracking Label 23 Distribution Panel Label 23 Materials...

Page 4: ...ng Saved Labels 38 Using Favorites 39 Changing the Settings 39 Changing the Language 39 Changing the Units of Measure 39 Changing the Screen Brightness 40 Changing the Auto Shut off Time 40 Changing the Recall Data Setting 40 Setting the Print Options 41 Print Range 41 Number of Copies 41 Collate 42 Mirror 42 Cut Labels 42 Feed 43 Setting the Default Barcode 43 Restoring the Label Application Defa...

Page 5: ... Blade 48 Cleaning the Sensors 49 Troubleshooting 51 Images and Symbols 51 ISO 52 GHS 53 WHMIS 53 Electrical 53 Pro AV 54 Arrows 54 Symbols 55 Documentation Feedback 55 Environmental Information 56 Safety Precautions for Lithium Polymer Battery ...

Page 6: ...for information on obtaining labels and accessories for your label maker Registering Your Label Maker Visit www dymo com register to register your label maker online During the registration process you will need the serial number which is located under the label compartment cover Register your label maker to receive these benefits Notification of software upgrades by email Special offers and new p...

Page 7: ...pproximately three and a half hours You can continue to work as long as the power adapter is connected Make sure to read the LiPo Safety Precautions found on page 56 To charge the battery 1 On the left side of the label maker gently lift and turn the connector cover to expose the power connector See Figure 2 2 Plug the power cord into the power adapter See Figure 3 3 Plug the barrel end of the pow...

Page 8: ...re 5 6 Remove the battery 7 Insert the new battery and gently press the connector into place 8 Replace the cover over the battery compartment 9 Tighten the screw only until the battery cover is secure Make sure to read the LiPo Safety Precautions found on page 56 About Labels The label maker uses DYMO XTL label cartridges in label widths of 1 4 3 8 1 2 3 4 1 1 1 2 or 2 6 mm 9 mm 12 mm 19 mm or 24 ...

Page 9: ... Close the label compartment cover Removing the Label Cartridge You can design labels without a label cartridge inserted in the label maker Just remember to insert a compatible label cartridge before attempting to print See Using the Label Applications on page 14 To remove the label cartridge 1 Press the label compartment release and lift the cover See Figure 7 2 Remove the label cartridge You can...

Page 10: ...g the Label Backing DYMO XTL continuous labels have an easy to peel split back for easy removal of the label backing Does not apply to heat shrink tubing or pre sized labels To remove the continuous label backing 1 Locate the split on the label backing 2 Gently pinch the label lengthwise folding toward the printed side of the label The label backing will separate 3 Carefully peel away the backing ...

Page 11: ...serve power the screen dims after thirty seconds of inactivity and the label maker enters standby mode after three minutes of inactivity After approximately ten more minutes of inactivity the label maker automatically shuts off 1 On Off Cancel printing 7 Backspace Delete 13 Caps lock 2 Home 8 Return 14 Navigation 3 Print Print options 9 Rotate Align 15 Back 4 Touch screen display 10 Space bar 16 N...

Page 12: ... function or symbol printed above that key The key is also used with the navigation keys to select text in a text box See Navigation Keys on page 9 Clear The key clears a label of all text and formatting or if in a list screen removes the selected item To turn power on Press To turn on the display when in standby mode Press any key once To turn power completely off Press and hold for five seconds ...

Page 13: ... label file an image a list item or a setting in a list screen Deletes a saved label Also deletes a template or an image added by you Included images or templates cannot be deleted Selecting a favorite label Opens that label file in the appropriate label editor Selecting a favorite image Inserts the image into the label being edited at the current cursor postion Press on a label edit screen Undoes...

Page 14: ...right or left or selects characters beginning at the cursor position to the same position in the line above or below a corner of the navigation key selects characters beginning at the cursor position to the beginning or end of the text box In a multi cell label such as patch panel or moves the cursor one cell to the left or right At the end of the label moves the cursor to the next label When a te...

Page 15: ...t a new label application and the label currently being edited is not yet saved you are prompted to save the label When you press the key while in a menu or settings screen any settings or other actions that have not been saved or confirmed are lost Level of battery charge remaining Connected to power adapter and charging Bars will move from left to right while charging is in progress Very low bat...

Page 16: ...ttings Change the label maker settings Properties Change the properties for the label Available for all label types where properties can be customized See the properties available for each label type in Using the Label Applications on page 14 Insert Add a text box a barcode an image a symbol or a shape on the label The objects available depend on the label type selected See Working with Objects on...

Page 17: ...bel with the error you wish to fix The label appears in the editor 4 Tap Done when finished Go to View a series of labels one at a time Only available when the current file contains more than one label Also used to locate label errors Undo or redo the previous action Zoom in or out on the label being edited Select Auto zoom to automatically resize the label to fit the display Show the label in ful...

Page 18: ...13 XTL 500 User Guide ...

Page 19: ...u can change to customize your label Setting Default Label Properties Most label editors contain a wizard which steps you through the properties that must be set each time you create a label For labels you use frequently you can avoid stepping through the wizard by setting default properties for that label type To set default label properties 1 While in a label editor tap 2 Tap a property and chan...

Page 20: ...ter of the label This type of label allows text box barcode image and shape objects Text size and style apply to the currently selected text If no text is selected the size and style apply to all the text in the text box Use serialization to automatically create a series of labels See Creating a Series of Labels on page 35 General labels can be printed on both continuous and pre sized labels The l...

Page 21: ...The label properties you can set are You create a patch panel label by using a pre designed template or by entering the label properties manually See Transferring Files on page 45 for information about transferring the latest templates from your computer To use a patch panel template 1 From the Home screen tap Patch Panel 2 Tap Apply template 3 Select the template you wish to use 4 Add text and fo...

Page 22: ...ter of the wrap part of the label to help you easily center the label on the cable The label properties you can set are To create a flag label 1 From the Home screen tap Flag 2 Do one of the following Select the cable type Tap Custom and then select the cable diameter 3 Follow the steps to configure your label 4 Add text and formatting Laminated Cable Wrap Label The laminated cable wrap label is o...

Page 23: ...lly so that it can be viewed from any angle when the label is wrapped around the cable One text box is automatically added to the label Additional text box barcode image and shape objects cannot be added to a cable wrap label Text size and style apply to the text on the label Use serialization to automatically create a series of labels See Creating a Series of Labels on page 35 Cable wrap labels c...

Page 24: ... 110 block labels Text size and style apply to all blocks on the label and all labels in the file When Auto fit text is selected for font size the text is automatically resized to fit that block So you may see differences in text size for each block Use serialization to automatically populate the blocks When all the blocks are filled on the current label a new label is created See Creating a Serie...

Page 25: ...e Creating a Series of Labels on page 35 Horizontal breaker labels can be printed on any type of continuous labels The label properties you can set are To create a horizontal breaker label 1 From the Home screen tap Horizontal Breaker 2 Follow the steps to configure your label 3 Add text for each breaker Block type C4 4 pair Data grade C4 4 pair Voice grade C5 5 pair Voice grade Separator lines Ye...

Page 26: ...ck Label Terminal block labels are created by specifying the orientation portrait or landscape the number of blocks and the block height One text object is automatically added for each block Additional text box barcode image and shape objects cannot be added to terminal block labels Text size and style apply to all blocks on the label and all labels in the file When Auto fit text is selected for f...

Page 27: ...re sized labels The label properties you can set are To create an asset tracking label 1 From the Home screen tap Asset Tracking Label orientation Portrait Default Landscape Changing the label orientation removes any content on the label creating a new blank label Terminal block dimensions Number of blocks Maximum 99 blocks Block height Minimum 5 32 3 8 mm Maximum 20 508 mm Label outline Yes Show ...

Page 28: ...ps to configure your label 3 Add text for each connector 4 Add formatting as desired Materials Management Label Materials management labels are created using pre designed templates The list of available templates is based on the label cartridge you have selected See Transferring Files on page 45 for information about transferring the latest templates from your computer You can add or edit any text...

Page 29: ...re your label 3 Add text and formatting Arc Flash Label Arc flash labels are created using pre designed templates The list of available templates is based on the label cartridge you have selected See Transferring Files on page 45 for information about transferring the latest templates from your computer Text size and style apply to the currently selected text If no text is selected the size and st...

Page 30: ...ly create a series of labels See Creating a Series of Labels on page 35 Because safety labels are printed on pre defined templates no properties can be set To create an safety label 1 From the Home screen tap Safety 2 Select the template you would like to use 3 Add text and formatting Changing Label Applications After creating labels in one label application you can change to a different label app...

Page 31: ...vailable Always recall Always recall data from the previous label From now on data will always be recalled to the new label when possible Not this time Don t recall data this one time You will continue to be asked each time data recall is available Never recall You will never be asked to recall data 4 Tap Continue The new label application is populated with the recalled data ...

Page 32: ...s in a text box using the touch screen or the keypad See Navigation Keys on page 9 for information about moving the cursor and selecting text using the keypad To edit text in a text box Tap once in a text box and add text using the keypad Press to add a new line Tap to display the Formatting tool bar You can also apply text formats from the Properties list Changing the Text Size You can select the...

Page 33: ...ext color on the label from the foreground color to the background color This can be useful when layering objects For example if you add a rectangular shape object and want to place contrasting text on top of the rectangle To change the color 1 Select a text box 2 Tap and The Text Color tool appears 3 Tap the color for the selected text Rotating the Text The text on your label can appear horizonta...

Page 34: ...the cursor position and the Symbols tool disappears after a few seconds Inserting Symbols Fractions and other symbols can be inserted on your label Once inserted the symbol becomes a character and is treated the same as text You can apply bold and underline to most symbols Refer to Symbols on page 54 for the complete list of symbols available To insert a symbol 1 From the edit screen tap 2 Tap Sym...

Page 35: ... position 2 Tap a character to insert that character on the label The symbol is inserted and the Diacritical tool disappears after a few seconds Creating a Vertical Label You can create a vertical label with the text in a horizontal or vertical orientation The instructions in this section are for a general label type To create a vertical label 1 From the Home screen tap General 2 Select Portrait a...

Page 36: ...ext box until you have entered text in the first text box To insert a text box 1 Tap Insert and select Text 2 Move or resize the text box as desired 3 Add text and formatting Inserting an Image You can add one or more images to some types of labels See the description for each label type in Using the Label Applications on page 14 to determine whether you can add images to that label A number of st...

Page 37: ...label types general flag heat shrink tube and laminated cable wrap If a barcode already exists on a template the barcode can be edited By default the barcode text appears below the barcode You can choose to show the text above the barcode or hide the text Showing barcode text is not available for PDF 417 and QR codes QR codes can contain the following information Text only Phone number Email SMS t...

Page 38: ...ove copy align arrange position and delete objects Selecting an Object A blue border appears around the object when an object is selected If the label contains more than one object you can use the Object Selection tool to move the focus to each object on the label To select an object Tap once on any object The object is selected and the object selection tool appears If objects are small or layered...

Page 39: ... Press to move the object in the direction of the arrows Press to move the object in larger increments Positioning an Object You can position an object relative to the edge of the label To position an object 1 Tap and hold in the center of an object The Object manipulation menu appears 2 Tap The Position overlay appears 3 Tap a position option Aligning Objects When you have multiple objects select...

Page 40: ...es you cannot delete all the objects To delete an object Select the object and press Creating a Series of Labels You can quickly create a series of labels using the serialization feature To create a series you Select the characters to serialize Set the increment the value to increase for each increment in the series Set the count the number of times to increment the series which creates new cells ...

Page 41: ...e a series 1 From the edit screen select The Serialization tool appears 2 Drag the handles or press the and to select the character to serialize Press and or while dragging the handles to expand the selection to more than one character 3 Select values for Increment by and Count 4 To serialize multiple characters at the same time select Next character and repeat steps 2 and 3 5 To serialize sequent...

Page 42: ...labels 1 From the label edit screen press 2 Enter a name and tap Save If the memory is full you are asked to delete some saved labels before you can save a new label Opening Saved Labels Label cartridge information is saved with the label file If the label cartridge currently in the label maker is not a match for the label information saved with the label a message appears asking if you want to ch...

Page 43: ...er of the image The is highlighted To add a saved label to Favorites 1 From the Home screen tap 2 Locate the desired label file and tap next to the file name The is highlighted To use a Favorite label or image 1 While editing a label press and select Labels or Images 2 Tap the item you want to use To remove a Favorite 1 Press and select Labels or Images 2 Locate the item you want to delete 3 Tap R...

Page 44: ...tting only affects the text and menus in the display To change the language 1 From the Home screen tap and select Language 2 Select a language and tap Done The language is changed immediately Changing the Units of Measure You can choose to work in millimeters or inches The default unit of measure is inches To change the units of measure 1 From the Home screen tap and select Units of measure 2 Sele...

Page 45: ...g is turned on you are given several recall options Recall once Recall data from the previous label this one time only You will continue to be asked each time data recall is available Always recall Always recall data from the previous label From now on data will always be recalled to the new label when possible Not this time Don t recall data this one time You will continue to be asked each time d...

Page 46: ...the print range 1 Press and hold to display the print options menu 2 Select Print range 3 Select the range you wish to print 4 Tap Done and then press Number of Copies You can print up to 99 copies of the same label at one time This setting is not saved with your label file To set the number of copies to print 1 Press and hold to display the print options menu 2 Select Copies 3 Select the number o...

Page 47: ...u can change this setting so that the label maker prints all labels continuously and automatically cuts once after printing is complete A label separator cut mark is printed between each label to show where each label should be manually cut To choose when to cut multiple labels 1 Press and hold to display the print options menu 2 Select Cut labels 3 Select one of the following All labels Each labe...

Page 48: ...Label Properties on page 14 You use this setting to remove the custom default label properties you previously set for a label application To restore the label application default properties 1 From the Home screen tap and select Default settings 2 Select Default label properties and then select the label application you want to reset To restore all label application default properties tap Reset all...

Page 49: ...onnecting the Label Maker to your Computer The label maker connects to your computer using the USB connection located on the left side of the label maker Do not connect the label maker to your computer until after the software installation is complete To connect the label maker to your computer 1 Lift the connector cover on the left side of the label maker and turn to expose the connectors 2 Plug ...

Page 50: ...Updating the Label Maker Software Periodically updates will become available for the label maker or the label templates When the label maker is connected to your computer you will be notified from within DYMO ID software when an update is available You complete these updates from within the software You will only be automatically notified of a label maker update when the label maker is connected t...

Page 51: ...ftware 4 When update is complete turn the power off and then on again Press and hold for at least five seconds to make sure the power is completely off and not just in standby mode Refer to the DYMO ID software online Help or user guide for information about label maker software or template updates ...

Page 52: ...directly on the display or keypad Clean the inside of the label compartment using a small soft brush or cotton swab to wipe away stray particles Cleaning the Print Head To keep printing clear and crisp labels occasionally clean the print head Use the cleaning tool that came with your label maker The print head is very delicate so use care when cleaning To clean the print head 1 Press the label com...

Page 53: ...e cutter blade is extremely sharp Use caution when cleaning 6 After cleaning the blade insert the cutter mechanism back into the label maker and press into place Cleaning the Sensors Several sensors inside the label compartment need periodic cleaning to remove dust and other particles that may have accumulated To clean the sensors 1 Press the label compartment release and lift the cover 2 Remove t...

Page 54: ...No label cartrdige is detected in the label maker Insert a label cartridge If label cartridge is inserted see Label cartridge not recognized Label cartridge not recognized Make sure that the label cartridge is compatible with the label maker and is inserted correctly Make sure the contacts in the label maker and the electronic chip on the label cartridge are free of dirt See Cleaning the Sensors o...

Page 55: ...l manually See Feed on page 42 Remove and reinsert the label cartridge Label maker overheated The label maker has overheated Wait for a few moments until the label maker cools down to resume printing Invalid file A label or image file cannot be read Delete the file and transfer the file from your computer again See Transferring Files on page 45 for more information Error An error message with no e...

Page 56: ...ental or consequential loss or damage caused by using the data content integrated into this device The marks integrated into this device can be subject to periodic revision without notice The following tables show the symbols available by category The source for the symbols is shown for each symbol set where applicable ISO ISO symbols are reproduced with the permission of the International Organiz...

Page 57: ...52 XTL 500 User Guide Prohibit Fire and Exit First Aid GHS ...

Page 58: ...ard Symbols of WHMIS http www hc sc gc ca ewh semt occup travail whmis simdut symbols signaux eng php Health Canada 2011 Reproduced with the permission of the Minister of Public Works and Government Services Canada 2012 Electrical Pro AV ...

Page 59: ...54 XTL 500 User Guide Arrows Symbols ...

Page 60: ...ave a technical question please contact Customer Support Environmental Information The equipment that you have bought requires the extraction and use of natural resources for its production It may contain substances that are hazardous to health and the environment In order to avoid the dissemination of those substances in our environment and to diminish the pressure on natural resources we encoura...

Page 61: ...rging the battery use dedicated chargers and follow the specified conditions Do not connect directly to an electric outlet or cigarette lighter charger Do not store the battery close to fire or at extremely high temperatures over 60 C 140 F for example a vehicle strong direct sunlight Do not short circuit the battery under any circumstances Never charge battery near highly flammable objects Warnin...

Page 62: ...0 C to 45 C 32 F to 113 F When Discharging the Battery Danger To reduce the risks associated with fire and explosion which if not avoided could result in serious injury or death and or property damage Use the battery only in the specified equipment Do not discharge the battery close to fire or at extremely high temperatures over 60 C 140 F for example a vehicle strong direct sunlight Caution To re...

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