Operator’s Manual – Spider CROSS LINER
60
10 WARRANTY CONDITIONS
LIMITED WARRANTY FOR NEW SPIDER EQUIPMENT
GENERAL PROVISIONS
–
The warranties described below are provided by D
VOŘÁK – svahové sekačky s.r.o.
(“Spider”) to the original purchaser of new equipment from Spider or authorised Spider Distributors/Dealers. Under
these warranties Spider will repair or replace, at its opinion, any covered part which is found to be defective in
material or workmanship during the applicable warranty term. Warranty service must be performed by a
Distributor/Dealer or service centre authorised by Spider to sell and/or service the type of equipment involved, which
will use only new or remanufactured parts or components furnished by Spider. Warranty service will be performed
without charge to the purchaser for parts and labour. The purchaser will be responsible, however, for any service
call and/or transportation of product to and from the
Distributor´s/Dealer´s or service centre’s place of business, for
any premium charged for overtime labour requested by the purchaser, and for any service and/or maintenance not
directly related to any defect covered under the warranties below, including the necessity to clean the machine.
1.
Spider provides Warranty:
•
36 months for the Distributor/Dealer from the day the Product was delivered to the Distributor/Dealer
•
24 months/800 working hours, whichever happens first, for the Customer after purchase and registration
of the following products: Spider CROSS LINER, Spider ILD01, Spider ILD02, Spider 2SGS, Spider
3RIDER.
•
12 months/400 working hours, whichever happens first for the Customer after purchase and registration
of the following product: Spider CROSS LINER lite when used commercially. For any natural person the
warranty has to comply with local legislation.
•
3 months for new Spare Parts delivered outside the Product Warranty from the day these were delivered
to the Customer, but only under the condition that these were installed and mounted by an authorized
service Distributor/Dealer. Otherwise the Warranty is forfeit.
•
For new spare parts delivered under Warranty the Warranty period expires together with the Warranty
period of the whole Product
2.
The Distributor/Dealer is obliged to ensure performance of warranty inspections on the Product as prescribed in
the Operator’s Manual.
3.
In order for a warranty claim to be acknowledged, the purchaser must have had all prescribed warranty
inspections performed and recorded.
4.
In case of defects reclaimed by the Customer in terms of the warranty period, the Distributor/Dealer assesses
and determines whether this concerns a defect in the warranty period, which can be acknowledged
(acknowledged warranty) or not and ensures repairs are carried out.
5.
If the Distributor/Dealer assesses the defect as one that can be acknowledged (acknowledged warranty), they
are obliged to request in writing that Spider acknowledges such warranty repair at the latest within one month
after the end of the month in which such warranty repair was performed. This can only be done through a standard
“Warranty Claim Report” form. Such request will include all information about the method of assessment and
solution of the warranty (description of defect, identification of defect, description of repair, list of defective parts,
hourly work by the service centre, specification of costs for repair, photo/video documentation of the repaired
part). Spider is obliged after investigation, to make a decision on this request as whether to acknowledge the
warranty or not.
6.
Spider will make a decision about the acknowledgement of the warranty claim without unnecessary delay, latest
within 60 days since the warranty claim is filed.
7.
If the warranty is acknowledged, Spider will write out a credit note to the Distributor/Dealer for costs connected
with the warranty repair
– i.e. the cost of spare parts and the hourly rate for service work according to the valid
repair norms.
8.
Spider is entitled to reject such warranty claim if the warranty was acknowledged by the Distributor/Dealer in
conflict with the warranty conditions. In such a case, Spider is not obliged to reimburse the Distributor/Dealer for
costs for performance of such warranty repair work.
