SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE
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Summary of Contents for 2012 Journey
Page 1: ...Journey O W N E R S M A N U A L 2 0 1 2 4 12 11 11 42 AM ...
Page 4: ......
Page 7: ...1 INTRODUCTION 5 ...
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Page 130: ...Voice Tree 128 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 163: ...Voice Tree 3 UNDERSTANDING THE FEATURES OF YOUR VEHICLE 161 ...
Page 165: ...3 UNDERSTANDING THE FEATURES OF YOUR VEHICLE 163 ...
Page 170: ...Voice Tree 168 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 172: ...170 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 174: ...172 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 176: ...174 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 178: ...176 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 180: ...178 UNDERSTANDING THE FEATURES OF YOUR VEHICLE ...
Page 277: ...INSTRUMENT CLUSTER 4 UNDERSTANDING YOUR INSTRUMENT PANEL 275 ...
Page 419: ...5 STARTING AND OPERATING 417 ...
Page 577: ...INDEX 10 ...
Page 599: ...Wiper Rear 264 Wipers Intermittent 212 Wrecker Towing 493 10 INDEX 597 ...
Page 601: ...Chrysler Group LLC 12JC49 126 AC 3rd Edition Printed in U S A ...