Digium, Inc.
Page 80
Chapter 3: Telephone System Configuration
Background - This step is used to play an audio file in the background
while waiting for the caller to enter an extension or number. Playback
is terminated once the user begins to enter an extension. To select a file
to play, click and hold in the field next to the Background choice to
scroll through a list of pre-recorded sound files. In the example above,
“Play ‘otherwise’ & Listen for KeyPress” is an example of using the
Background option.
Busytone - The Busytone option should be selected if there is a step in
the process in which you want to play a busy signal to the caller. You
would play the busyone to the caller, for instance, if the call is over.
Congestion - The Congestion option is similar to the Busytone
option. The Congestion option should be selected if there is a step in
the process in which you want to play a congestion signal to the caller.
You would play the congestion signal to the caller, for instance, if you
want to indicate the line is not available.
Digit Timeout - The Digit Timeout option is used to set the maximum
amount of time allowed between key presses. If a full extension is not
entered in the specified time, the entry will be considered invalid. A
field for entering the number of seconds before timeout appears next
to the option.
DISA - DISA (Direct Inward System Access) is an application which
allows callers from outside the system to get access to an internal dial
tone and place calls from within your internal system. A passcode is
required. If the passcode entered is correct, the user is given a system
dial tone on which a call may be placed.
Note: Use caution when choosing this option. This option can pose a
security risk.
