Digium, Inc.
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Chapter 3: Telephone System Configuration
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No - Callers can not join a queue with no agents. This is the default
option.
–
Strict - Callers can not join a queue with no agents or if all agents
are unavailable.
Leave When Empty - This option mirrors the Join Empty, but it rep-
resents a queue in which agents had been logged in but are now gone.
At 5:00 pm, when your employees go home, you can program the
queue to shut down when the agents log out. The existing callers in
queue are forced to exit, and no new callers are granted access to the
queue. There are three options available:
–
Yes - Callers are forced out of a queue when no agents are logged in.
–
No - Callers will remain in a queue with no agents.
