Digium, Inc.
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Chapter 3: Telephone System Configuration
The checkbox must be selected for any feature for which you wish to
define a custom key sequence. The feature code options are described
below.
Note: Take care when specifying the key sequence for each feature
code. The key sequence detection will stop as soon as it finds a
possible match (e.g. If you have the key sequence for Blind Transfer
set to ‘#’ and Attended Transfer set to ‘#2’, pressing ‘#2’ during a call
will initiate a blind transfer instead of an attended transfer because
DTMF detection will stop after pressing ‘#’. An example of properly
configuring two feature codes starting with ‘#’ would be to set the key
sequence for Blind Transfer to ‘#1’ and Attended Transfer to ‘#2’.)
Blind Transfer Feature Code
Specify the key sequence to initiate the Blind Transfer feature during an
active call. The default key sequence is ‘#’. Blind Transfer may also be
referred to as an unannounced, unsupervised, or cold transfer.
When initiated, this feature will prompt you to enter the destination
extension for the blind transfer. You must then enter the destination
extension within a few seconds, otherwise the blind transfer will be
cancelled. After entering the destination extension within the alloted time,
the calling party will be transferred to the destination extension without
prior notification and the initiator of the transfer will be disconnected.
The calling party’s Caller ID will be preserved when the call is transferred
to the destination extension.
Note: The T Option and/or t Option must be enabled under Dial
Options in order for this to function.
