Digium, Inc.
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Chapter 3: Telephone System Configuration
Call Queues
A call queue lines up callers and allows them to wait to speak to any
group of employees taking a high volume of calls. The feature allows you
to speak to more people rather than send callers back to voice mail to
leave a message and receive a call back when time permits.
Asterisk identifies which extensions under the Users tab are capable of
belonging to a call queue by whether the Is Agent option is selected. The
Is Agent option indicates that the user is available to answer customer
calls. If a check mark does not appear next to Is Agent, that extension
won’t appear in the list of agents in the configuration for this option.
Figure 22: New Call Queue
