WIN Series Trouble Shooting Guide
5
5.1 Hardware/PC Malfunctions
SYMPTOMS
CORRECTIVE ACTIONS
System will not boot up. "HDD
controller failure" error is displayed.
§
Check ribbon cables for punctures or flipped
connections.
§
Replace Motherboard
§
Replace Hard Disk Drive
System will not boot up. "Hard Disk
Failure" error is displayed.
§
Check CMOS setting for HD type.
§
Check controller cables.
§
Replace Hard Drive.
Message "Unable to start Voice Mail
System. Error code 5." is displayed.
§
Clean out motherboard slots and re-seat VLC's.
§
Check jumper settings on VLC's.
Message "Lock Device not found or
incorrect..." is displayed.
§
Confirm that
proper
lock device is installed on
the
LPT1
printer port. Lock device
MUST
match your system's serial number.
§
Test printer port. Replace Motherboard if bad.
§
Replace lock device. Contact DSSI for
assistance.
One or more Voice Mail ports are not
answering
§
Switch phone line on malfunctioning port with a
port that is working. If problem follows phone
line, repair or replace phone line.
§
If the problem stays on the same port, Check the
"Line Configuration" in the On-Line
Configuration Editor for the proper settings for
this port.
§
Replace or repair VLC. Contact DSSI for
assistance
5.2 Voice Mail Feature Malfunctions
SYMPTOMS
CORRECTIVE ACTIONS
When terminating a recording with a
terminating digit, the prompt “Your
message was too short.” is played.
§
The recording was shorter than the “Minimum
Message Length” parameter in “Message
Recording Termination Control” in the On-
Line Configuration Editor.
§
Decrease this parameter or record longer
message.
