WIN Series Trouble Shooting Guide
11
The caller hears DTMF digits dialed back
to them after hearing “One moment
please while I transfer your call.” and
then they are disconnected.
§
The flash hook delay time is too short in
“Telephone System Integration” in the Off-Line
Configuration Editor. Adjust the flash time to
match the PBX flash time.
The caller is put on hold and then hears
the Main Greeting again (Non-integrated
system.)
§
The WIN performed a blind transfer to the
extension instead of a supervised transfer.
Make sure Call Transfer Supervision is ON in
the mailbox Extension Transfer data menu.
Also check Call Supervision in Automated
Attendant parameters in the On-Line
Configuration Editor. This parameter should be
set to 0.Call progress detected a CONNECT
instead of a busy or no answer condition, thus
performing a blind transfer and the call recalled
back to the port after the PBX recall timer
expired. Run ACCUCALLLINETEST
(Dialogic).
§
The extension number entered does not exist on
the PBX but is a valid mailbox on the WIN.
Take all unused mailboxes out of service.
§
PBX extension is call forwarded back to voice
mail but there is no integration or integration
failed.
User’s experience a connection delay
upon picking up a call being transferred
to their station.
§
When the WIN is performing a supervised
transfer, there will always be somewhat of a
delay to complete the connection due to the
nature of the Call Progress detection program
and the transfer operation in general. DSSI
recommends using Blind Transfers whenever
possible on integrated systems that require
supervised transfers, the delay should be greatly
diminished by following the guidelines below.
§
Turn off the Message Source Announcement
mode in Mailbox COS, in the “Voice
Messaging” parameters within the user mailbox.
§
Check Call Transfer Completion sequence in
“Telephone System Integration” in the Off-Line
Configuration Editor. This parameter should be
blank in most cases.
§
Call progress is not set properly. Run
ACCUCALL LINETEST (dialogic) and define
the Call Progress parameters.
NOTE: The two
parameters “Max Noise Suppression” and
“Max Silence
Suppression” should always be
