WIN Series Trouble Shooting Guide
14
programming. See the Integration Notes for
your PBX for details.
§
The WIN ports are not configured for In-band
integration. Check “Line Configuration” in On-
Line Configuration Editor.The “Digital”
parameter must be selected for each line that
needs to be integrated. If this flag is on and you
do not see any in-band sequence received with
the line trace on. Call DSSI for assistance.
§
For packetized DTMF integration and the WIN
is not recognizing the DTMF digits being sent.
Check the Touch Tone Verification delay during
playback in the “System Hardware
Configuration” in the Off-Line Configuration
Editor. This value should be 4 for Dialogic
VLC’s.
§
Check the “In-band Packet Timeout” in the
“Digital In-band Integration Control’ menu in
On-Line Configuration Editor. This value
should be at least 2. It may be necessary to
increase this value to 3 if the PBX is sending the
digits to slowly and is not finished sending
before the timeout period.
§
Check the “Off-hook delay” parameter in
“System Hardware Configuration” in the Off-
Line Configuration Editor. This parameter
controls how soon the system can receive digits
after going off hook. This parameter should be
set to 5 (50 msec.) for all in-band integrations
Serial Integration not working.
§
Verify WIN ports are configured for serial
integration. Check the “Line Configuration” in
the On-Line Configuration Editor. The “Serial”
parameter must be selected for each line that
will be using serial integration.
§
Check EDITEXT from C:\Rundir at the DOS
prompt to ensure that the WIN ports are
assigned with the proper PBX extension
numbers. Refer to the Integration notes for
your PBX for details.
§
NOTE: If the ports are not connected to the
correct PBX extensions the integration will fail.
