WIN Series Trouble Shooting Guide
4
during playback of messages and greetings. DO NOT leave the trace on any longer
than necessary.
To turn off the trace, repeat the same steps.
The Call Processor Trace found within the System Information window, when enabled, will
display general system operations such as whenever a message is recorded or deleted, when
the databases are updated, what audiotext is assigned to answer during the current time
period for each line (updates every minute), when memory is allocated for certain functions,
etc..
If your system is configured for Serial Integration there will be two more trace operations
available within this window: Serial trace and Packet trace. The Serial trace, when enabled
will display the serial bytes that are received or sent on the COM port(s). The Packet trace
will display the information that was picked out of the serial packet such as "Called party",
"Call Type", "Connect Number", etc... To toggle on these traces click the box to the left of
the trace you wish to toggle.
All traces will automatically turn off when the system goes through it's nightly maintenance
routine around 2:00 AM.
5. Malfunctions: Symptoms and Corrective Actions
The following chapter is designed to provide some recommended corrective actions that
should be taken when specific malfunctions occur. The malfunctions are separated into four
major categories:
Hardware/PC malfunctions
Voice Mail Feature malfunctions
Automated Attendant Feature malfunctions
PBX Integration malfunctions
Choose the category and symptom that matches your particular problem and then perform
the recommended "corrective actions" in the order they are listed. If the problem persists
and/or you need technical assistance, refer to chapter 6, DSSI Technical Support/RMA
procedures.
