WIN Series Trouble Shooting Guide
15
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Check the Serial cable and connections. Refer
to the Integration notes for details.
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Serial protocol (baud rate, parity, etc..) may be
configured incorrectly to match your PBX.
Contact DSSI for assistance.
Calls being “blind transferred” to busy
stations do not forward into the WIN.
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Some PBX’s do not allow a call that is being
transferred from a Voice Mail Hunt Group to
forward back to the same hunt group on a busy
(or All Call) condition. In some cases you can
setup two Hunt Groups. One group would be
used to answer incoming calls, while the other
would be used to call forward to the PBX
extensions too. In this way, a caller could be
forwarded from the first Voice Mail hunt group
to the second on busy/no answer or all call
situation.
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In some cases where it is not possible or
feasible to have two groups, it may be necessary
to monitor for the busy condition and pull the
call back and do a blind transfer on a no answer
condition. To do this set the Call Transfer
Supervision ON in the mailbox Call Transfer
Data. Set the busy option to either selection
menu or leave message. Set the number of rings
before no answer to 2.
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Note: DO NOT set the number of rings
before no answer to less than 2.
Calls forwarding to the mailbox do not
follow the alternate entries as defined in
the mailbox Call Transfer Data
configuration.
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Some PBX’s do not distinguish between busy
and no answer forwarded calls when the call
integrates with the WIN. Refer to the
Integration Notes for your PBX or call DSSI for
more information.
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If the PBX does not provide this information the
call will not follow the busy/no answer options.
In order to send a call to another mailbox when
it forwards in to the WIN, define the box as a
Greeting Only box in the class of service. Turn
on the “Transfer to another mailbox” option and
define the “Immediate Transfer Mailbox” as the
box you wish to send the caller to. Record a
short greeting in the original mailbox and then
the rest of your greeting in the Audiotext box.
