WIN Series Trouble Shooting Guide
7
messages in use in the System Information
screen. The maximum number of messages
can be increased in “System Size” in the Off-
Line Configuration Editor.
Messages appear to arrive late when
the user receives them.
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This is typically some sort of user error or
inconsistency in turning on Message Waiting
indications. Turn on the Message Recording
and User Access reports for the mailbox in
question so that you can track when messages
are left and when the user accesses their
mailbox. Note any discrepancies in the user’s
complaint and the actual report.
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Make sure all unused mailboxes are out of
service to ensure the user is not accidentally
getting into the wrong mailbox. Make sure all
users are using a unique password. Turn on
the “Play user’s name before message
delivered.” option in the mailbox class of
service. This will automatically play the
user’s name when they access their mailbox
ensuring they are in the proper mailbox.
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Test the MW indication. If necessary, setup
the MW indication as an outdial sequence and
set it to repeat periodically until the messages
are retrieved.
The system will not allow you to
record a message for certain
mailboxes.
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Check the mailbox configuration type, the
global parameters. You cannot record
messages for mailboxes configured as
extension only or audiotext boxes.
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Check if the maximum number of messages
for this mailbox has been reached. Increase if
necessary.
Messages are appearing in the wrong
mailboxes.
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Check for improper programming of the
message escalation feature in the original
destination mailbox.
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Check for message forwarding in the original
destination mailbox. The Message Forwarding
option in the Class of Service programming
must be on to check to see if messages are
forwarded. Disabling this option will cancel
current message forwarding.
