WIN Series Trouble Shooting Guide
6
Messages are getting cut off in the middle of
recording or the caller hears a prompt or they
are interrupted by dial tone while recording.
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Turn on “Mailbox Transaction Recording
Report” and check the terminating event code
or turn on line trace and try to duplicate the
problem while watching the trace. If problem
occurs, note the terminating event.
Note: In
order to turn on the reports, it is necessary
to do so from the DSSI Voice Mail Server
Interface
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Event 5 indicates the recording exceeded
maximum message length time defined in the
mailbox voice messaging data. Increase length.
§
Event 2 indicates the system detected the
terminating digit in your voice (Talk-off).
Increase the “Touch Tone Verification Delay
During Recording.” parameter in “System
Hardware Configuration” in the Off-Line
Configuration Editor.
§
Event 12 indicates the recording stopped due
to Loop current drop detection. Increase the
loop current drop detect time in “Telephone
System Integration” in the Off-Line
Configuration Editor.
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Event 31 indicates MAX NON-SILENCE
received. Check the “Max Dialtone Duration”
parameter in “Message Recording Termination
Control” in the On-Line Configuration Editor.
This parameter is used to detect dial tone on
hangups. For Dialogic VLC’s, increase this
parameter to 8 seconds or more or set it to 0 to
disable it.
“Online Configuration Editor”
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Event 50 indicates that an ERROR TONE was
detected. Check the error tone detection
setting in “Message recording termination
Control”. It may be necessary to increase the
sample count or set the tolerance value lower
to keep from detecting speech as an error tone.
When trying to leave a message, the
prompt “The Voice Messaging System
is not available.” is played.
§
Check available message time at the top of the
screen. If no time is available there is no room
on the hard drive for message. Delete older
messages or remove unnecessary files from
hard drive.
§
The maximum number of messages allowed
has been reached. Check the number of
