WIN Series Trouble Shooting Guide
TABLE OF CONTENTS
1. Introduction..................................................................................................................... 1
2. General Troubleshooting Guidelines .............................................................................. 1
3. Testing the Voice Line Card Ports.................................................................................. 2
4. Using the Line Trace....................................................................................................... 3
5. Malfunctions: Symptoms and Corrective Actions.......................................................... 4
5.1 Hardware/PC Malfunctions .............................................................................. 5
5.2 Voice Mail Feature Malfunctions ..................................................................... 5
5.3 Automated Attendant Feature Malfunctions..................................................... 9
5.4 PBX Integration Malfunctions........................................................................ 13
6. Technical Support/RMA Procedures ........................................................................... 16
