WIN Series Trouble Shooting Guide
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set to 4. Failure to do this may cause a delay
in connect detection.
On busy or no answer conditions, when
the busy/no answer options are set to
“Leave Message” the caller still hears
the canned prompts “The person you are
trying to reach is unavailable or on the
phone” before the personal greeting.
§
Turn off Call Queuing announcement in the
mailbox Extension Transfer Data.
When the user picks up a call they are
conferenced with the caller and the
Voice Mail.
§
The caller picked up the call just as the WIN
was pulling the call back on a no answer
condition. Increase the number of rings before
no answer in the mailbox configuration to allow
the user more time to pick up calls.
§
Disallow conferencing on the voice mail ports
through PBX programming.
When using call screening and rejecting
a call, the user is conferenced with the
outside caller and the WIN.
§
The user MUST hangup immediately after
rejecting the call or the operation of getting the
caller back from hold may create a conference.
§
Add some comma’s (pauses) to the beginning of
the Call Reject sequence (before the hook flash)
in “Telephone System Integration” in the Off-
Line Configuration Editor to allow more time
for the user to hangup.
Upon detecting busy/no answer
conditions the WIN is not pulling the
caller back from hold.
§
The busy/no answer option(s) are set to “Blind
Transfer”. DO NOT set either option to blind
transfer unless you want to perform a blind
transfer AFTER that condition has been
detected (such as to camp on to a busy station or
blind transfer after one ring is detected). To
perform blind transfers all the time, turn off the
Call Transfer Supervision in the mailbox Call
Transfer menu.
§
The Call Pickup sequence in “Telephone
System Integration” in the Off-Line
Configuration Editor, on busy or no answer is
incorrect. Attempt to pull a call back from hold
with a test set or single line phone connected to
one of the WIN ports. Enter the sequence
performed in the Call Pickup Sequence.
§
The flash hook delay time is incorrect. Set the
flash hook delay time to match the PBX flash
time.
