Digital Equipment RapidPrint 500, Reference Manual

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Troubleshooting NetWare Host Setup
9 - 14
9.3.2 NDS Print Queue Troubleshooting
The following section assumes that the Novell queue was created using PCONSOLE’s Quick
Setup option. If you experience NDS printing problems, try the following steps:
1. To check that the print server has successfully attached to the queue, type
NET-
STAT
at the Local> prompt. This will display information about file servers,
printers, and queues that the print server has found. If a queue is in JobPoll then
the print server has successfully attached to the queue.
2. Type Show Protocol NetWare NDS. This command shows the tree and the con-
text that you have configured, a failure code, and an NDS error code for each
NDS server. Ensure that the tree and context are correct. The context should be
where the print server object is located.
The following are failure codes that may be displayed.
Table 9-2: NDS Printing Errors
Failure
Code
Failure Code Meaning Remedy
0 Success. None needed.
1 Print server ran out of memory. Cycle power on the box. If the problem persists, dis-
able the unused protocols and change the NetWare
access list to only include file servers which have
print queues associated with them.
2 Unexpected response from file server. Report the problem to Digital Technical Support.
3
4 No printers found for the print server. Check to make sure that there are printers for the
print server and the printer names match the service
names on the print server.
5 No queue found for the printer. Check to make sure that the printers have associated
queues.
6 Login failed. Check to make sure there is a print server object
configured with the same name as the print server.
7 Authentication failed. Check that the login password on the print server is
the same as the password for the print server object.
If the login password on the print server is the
default (access) then there should be no password
for the print server object.
8 Print server cannot attach to queue. Check the NDS partitions, replicas, and volumes to
make sure that the file server where the queue actu-
ally lives has the information about the print server
and printers.